Good Ruger customer service experience

[Norrick]

I called Ruger, told them I needed a new trigger and sear because I botched a home gunsmithing attempt.

They told me they didn't sell the part because it had to be fitted to the firearm by them. They told me where to send it and include a letter explaining the work that was required with my contact information. They would then contact me with an estimate for the labor and parts before doing anything to the rifle.

I sent it in, about a week later I received a post card saying they received my rifle. Two days later the gun was back on my doorstep with a new trigger and sear, free of charge. They never did contact me for an estimate, but I can't really complain

 

[LawScholar]

Wow! I knew Ruger was good, but not fix-a-Bubba-free good! (no offense intended at all. )

Very cool.

 

[FROGO207]

Most of the major players want you to have a SAFE and trouble free time with a firearm. It is usually in their best interest to make you happy and keep you safe. This small deed multiplied by a few times will earn them many future happy customers not to mention the lawyer fees defending their product from unsafe modifications IMHO. They have been really good to me in the past and fixed problems free of charge that I would have gladly paid for. Another good reason to support an American firearms manufacturer from my perspective. Keeping jobs here in the us is what it is all about.

 

[goon]

In my experience, Ruger has very good customer service. I love Ruger guns - not because I have never had a problem with one but because Ruger WILL make any issues I have with a new gun right. They've even offered to work on used guns I've owned.

 

[CABob]

I recently contacted them and they were intelligent, nice, and very responsive. They don't hesitate to take your weapon back and work on it, an the turnaround seems quick.

 

[WardenWolf]

Ruger treats you right. I called them up to order some replacement springs and a firing pin for my father's old Mark I, and, after verifying the new Mark III parts would indeed fit, they transferred me to their parts department where I was able to order the parts for cheaper than their online store. Talk about good service.

 

[bobbo]

They replaced a couple 10/22 mags that were acting up. No cost, even though one was from the 1970s and I bought them used . I would consider buying a new Ruger if I were in the market for more guns (too bad they don't sell a stripped AR lower).

 

[1894]

I love their guns. I currently have an LCP and an SP101. Never had a reason for their CS dept. but it's nice to know.

 

[Rom828]

About three years ago my trusty Mark II lost it's ejector. Called Ruger to purchase another one. The guy asked for the serial number and told me it was made in 1986. I told him "I know, it's the first handgun that I ever bought." He said great, we'll send you a new one at no charge, we'll call it part of your warranty.

 

[Jaybird78]

Ruger 10/22 (personal rifle) Years ago the bolt chipped under the extractor groove. They wanted me to send in the complete rifle. I didn't because of aftermarket mods so I just sent in the polished bolt. They sent me a new one no questions asked and they even polished the new one for me.

Single Six (fathers) Plunger pin that is enclosed in lower hammer broke and we ordered a new but it needed to be fitted. Sent revolver in and they took care of it.

Ruger 10/22 (Brother in laws) Bad factory ammo cracked the stock and some internals. He was panicing but I told him to settle down. Sent broke rifle in and got new in return.

Just three incidents of their GREAT customer service.

 

[MrDig]

I have a used GP100 and they have been nothing but courteous, and helpful with me. Told me if I ever needed anything to just let them know.
Good to hear they did the turn around on your gun so quickly and were more than gracious regarding the cost.

 

[gatorjames85]

They sent me a locator dowel so I could change out my GP 100 grips to the older style. They didn't charge me anything and the gun wasn't even broken. I am very impressed with all of the Ruger firearms I have shot/owned, even the much-maligned Mini-14.

 

[LawScholar]

Having wear begin to show pretty strongly on my LCP frame makes these reports reassuring.