RUGER Customer Service

[horsemen61]

Here is the situation I recently bought a Ruger LCR 357. I put 50 rounds of 38 specials down range took it home cleaned it all was good. Then a few nights later while I was dry firing it the trigger wouldn't reset and the cylinder locked upso I took it apart got the trigger to reset but the cylinder wouldn't lock up tight.I could just push it over with my thumb. So I call ruger explain the problem I give my email and they send me a prepaid shipping label call me last wed saying they have the gun and I picked it up today at no charge I am a customer for life now because of the way they took care of me. Just wanted to let yall know Ruger AAA++++++++++

 

[JoeMal]

Glad to hear you had a good experience! I have heard many good things about Ruger's CS....luckily I've never had to use it myself. But I know if I did I would be taken care of

Cheers

 

[parsimonious_instead]

Hmmm... I didn't get a prepaid label for my Mark II, but they did a lot of work on it, without charging me and the gun works beautifully now.

 

[horsemen61]

Thank you, Yes you would be taken care of I talked to the nicest ladies on the phone about the problem and they never talked down to me or claimed it was my fault. That was the best service I have ever had in anything.

 

[BADUNAME30]

I know jist how ya feel Horsemen.

Not one thin dime

http://www.thehighroad.org/showthread.php?t=679446

 

[tightgroup tiger]

I,m really glad you had a possitive experience with Ruger. I wouldn't expect any less. I was holding my breath while I was reading your post to see how it worked out.

Excellent.

 

[captain awesome]

yep, Ruger is top notch. Haven't had many problems with there firearms, but when I do, the CS dept. really shines.

 

[robhof]

robhof

My son and I own many Rugers both long and short and have always had good luck with their customer service. They are A+ in my book and usually the deciding factor when buying another gun.

 

[BemidjiDweller]

Ruger CS is above top notch, they have a scale all to their own up there.

 

[Swing]

Ruger CS is above top notch,

Yep, indeed, I've been very pleased with the customer service over the years. Other manufacturers, in my experience, ranged from good to so bad it was surreal.

 

[PapaG]

I haunt the gun shows looking for orphan, abused Rugers I can buy right. Send them to ruger, you get a virtually new gun back for the shipping cost. Thank them, they thank you for thanking them. Who else cares this much?

 

[Inebriated]

I've had good experience with Ruger's customer service. Not so much their products.

 

[josiewales]

Rugers are great, their CS is great, and I'm a BIG fan

 

[bannockburn]

A friend of mine had a used older Vaquero which had an improperly installed barrel on it. Took a while but Ruger built a custom barrel for it because they no longer made that particular model. Then they polished the entire gun (it was stainless), so the new barrel matched the rest of the gun. All of this was done at no cost to him.

 

[Moose458]

I've had to use thier CS twice and both times I received SUPER service. Ruger really stands behind their products.

 

[45_auto]

Only time I ever sent a gun to Ruger for customer service turned into one of the biggest hassles I've ever had with a gun company. Their political games really turn me off.

I found a scratched up 3 screw Blackhawk (pre barrel warning and hammer safety) in a pawnshop. Removed the barrel and cylinder and polished them. Called Ruger about having it re-blued (they'll re-blue them for $80), the nice lady said no problem, send it in.

She called about a week later saying they had to replace the barrel with a new one at no charge. When I asked why she told me that they had damaged the barrel during removal. I told her that it was already removed when they got it. She said she would call me back.

She called back the next day and said that they would not send the original barrel with no warning back to me, either on or off the gun. I pretty well hit the roof. After a "spirited" discussion she agreed to send the original barrel back "as is".

I recieved the gun about a week later with a gorgeous blue job, and a new barrel with all the warning crap on it installed. I had the original barrel re-blued locally and put it back on the gun. I have a new 6" Blackhawk barrel with all the writing on it somewhere that's never been shot.

Their service was great, but their lying business practices really sucked.

 

[CoRoMo]

Just don't ask them to correct a machining defect in their 1911. They will tell you that the defect is actually spec: http://www.thehighroad.org/showthread.php?p=8462408#post8462408

 

[amflyer]

45 auto, I hear you and understand how that situation would make me feel.

I think Ruger is weighing the loss of customer cost vs even one or two lawsuits in some HappyLand. I'm not standing up for them, but I can understand their business decision.

Some view catastrophe of misfortune as a "Get rich now" card.

 

[Dr.Rob]

Ruger has been one of the best out there for CS.

 

[HankR]

Me Too

I bought a new SP-101 in 22lr recently. It had light primer strikes just about every cylinder when fired double-action. They sent me a label, and UPSed me the gun back two weeks after they got it. They emailed me to expect it, and I called to have them sit on the gun for an extra day so that somebody would be home to sign for it on the day it arrived. All phone calls and interactions were very pleasant and they were very accommodating. I haven't had a chance to test-fire it yet, but it got back home much quicker than I expected.

I am a huge Ruger fan-boi, but I'm a little concerned w/ how much we need to use the CS. I am still waiting for a good deal on their SR1911, and I will buy one when the prices get right but I'm a little concerned about the Redhawk I bought last year that I've only fed a box of so of my reloads through. I probably fired it single action most of the time, so now I need to go verify that it also works double action. So, I've got two revolvers to play w/ this weekend and two deer rifles to sight in. Work, work, work.

 

[Ehtereon11B]

I have heard great things about Ruger customer service. Part of the reason why I have more Rugers than any other brand, just in case something goes wrong.

 

[littleguns223]

I own several Ruger firearms, and yes they have great customer service.

 

[BSA1]

Smith & Wesson gets bashed for the QC, Ruger gets a pass.

 

[CABob]

Ruger CS was top notch in every respect. Friendly, helpful, and returned my pistol much earlier than expected. I'm a big fan.

 

[BHP FAN]

I have an old mini-14, so old it has the wooden upper hand guard, After many, many years of shooting this rifle, I finally blew the gas block off useing a friend's ammo, and after talking to Ruger's Customer Service sent it off, and got it back in two weeks, in top notch operating condition.