This all happened a month or more ago, but I've been a little busy to write about it. I bought a Henry H010 .45-70 lever action, and quickly had a problem with the magazine tube sticking. After less than twenty factory rounds, the tube became impossible to remove without pliers. I contacted Henry via their website, and quickly received a shipping label. I sent the rifle off, and they had it turned around in about a week or so. Repackaged and looking like new, with a thank you card and a record of work done. They had replaced the inner and outer magazine tubes, and also replaced the buttstock. Why they replaced the stock, I'm unsure. Perhaps it was damaged during shipping, or whilst work was being performed. Or perhaps they saw a flaw in it that I did not. Either way, good service. Here are a few pics before it left (just for something to look at). It now functions correctly and I'm very pleased. Once I get the correctly designed Skinner rear peep installed (I unfortunately bought the wrong one originally, which resulted in high POI), I will finally start reloading.