I often times read reports of bad customer service from various gun manufacturers that I thought it might be nice to hear from folks who have had excellent experiences. I'll get it started:
I have one of the first production Ruger SR22's (the one that says "PISTOL" on the slide so I don't confuse it with a rifle) and have put many thousands of rounds downrange with it. As a preventative maintenance measure I thought I'd order (and pay for) a couple of new magazine springs and a new recoil spring. Got through to Ruger customer service right away and after giving all my shipping info started to give my CC info as well. The service rep said there would be no charge and they'd be happy to send me the springs right away on their dime. Not a huge deal but I thought it was nice and made me a continued happy customer.
I have one of the first production Ruger SR22's (the one that says "PISTOL" on the slide so I don't confuse it with a rifle) and have put many thousands of rounds downrange with it. As a preventative maintenance measure I thought I'd order (and pay for) a couple of new magazine springs and a new recoil spring. Got through to Ruger customer service right away and after giving all my shipping info started to give my CC info as well. The service rep said there would be no charge and they'd be happy to send me the springs right away on their dime. Not a huge deal but I thought it was nice and made me a continued happy customer.