I.O. ripped me off.

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In July 2010, I went to a gun show looking for a sub-compact .380ACP pistol. Everyone was sold out of the Keltec 3-AT and I didn’t even consider the Ruger LCP because I loathe Bill Ruger’s back stabbing anti-gun politics, but those were most likely sold out as well. {EDIT: YES, I KNOW RUGER IS DEAD, AND I DON'T CARE. HE NEVER GOT A DIME FROM ME AND NEITHER WILL HIS FAMILY} I came across a brand that was familiar to me because I knew they built AK variant rifles. This company was Inter Ordinance, Inc. and they were calling their .380 the “Hellcat”. Looking at it, it was obvious that they knocked off the Keltec just like everyone else, including Ruger, was doing. So I got online on my phone and was unable to find any bad reviews. I took the leap and bought a blued pistol, and man, do I now wish my feet had stayed on the ground.

I immediately took the weapon to the gun range and my woes began right off of the bat. Of course you cannot disassemble a gun before you buy it. So before I shot it, as everyone should ALWAYS do with a brand new gun, I cleaned it. I was immediately dismayed because the takedown pin was so easy to remove. This holds the gun together and if I could remove it easily, it could come loose on you when firing. I was also disappointed by the internals being so rough that they looked like they were carved out of wood with a pen knife – by a baboon high on a crack and methamphetamine cocktail. Sometimes this is done on purpose as rough surfaces inside the action help the weapon retain lubrication, but these rough cuts were also along the slide rails and other parts where friction occurs where the surface should ideally be polished as smooth as glass for maximum reliability in function. The feed ramp was horribly shaped, rough, and poorly polished. Basically, I knew it would have trouble feeding before I took the first shot.

So basically, I figured that perhaps the tolerances were loose enough for this all to function regardless of the shortcomings in workmanship. This has been the case of many firearms throughout history. So I bought 50 rounds of brand new Winchester white box 95gr .380ACP (newly manufactured to SAAMI standards) and fired away. What happened is just what I thought. It kept submarine jamming on the feed ramp – every round. After 2 boxes of ammo the third box would feed about every other round, but would still fail to feed on the last three rounds out of a six round magazine. At this point, I admitted defeat and decided that my pistol needed work. They informed me that I needed my original receipt in the package, not a copy. This point will be important later.

I contacted Inter Ordinance, Inc. and got an email back from David Moses, who told me to send the gun in for repair or replacement and gave me an address. I called I.O., Inc at 866-882-1479 and asked them about shipping charges. They were adamant about me covering them. I was told that it is the industry standard that in order to protect gun companies from frivolous claims that the customer pay for shipping. I informed the lady on the phone that it is also an industry standard, in any industry and not just the firearms industry, that when you buy something for it to work. I also stated that it was not like I was coming back to them 3 years or even three weeks after the purchase. I further revealed that I was unaware of such a standard because with all of the many guns I have ever owned, they all did what they were supposed to do - what an absurd expectation! At this point we compromised and agreed that I would pay for shipping there and that they would cover it back.

But wait, there’s more! The new pistol arrived and I field stripped and cleaned it. This time, the internals were in much better shape, but my rag pulled up a few metal shavings. I guess they don’t even give their parts a Varsol bath before assembling them. I at least noticed that the takedown pin was snug this time. But that would not matter, as you will read later. At any rate, I could not fire the pistol for a few months due to a busy school and work schedule. When I got around to it, I discovered that indeed my new pistol shot better. Instead of jamming every other round and consistently on the last three like that last one, the new one now just jammed every other round.

Then, before I even finished a 50 round box, something nasty and incredibly potentially dangerous happened. My brother fired those last shots and he had what is known in gun terminology as a “Kaboom”. The recoil of that last shot, he said, felt very strange. We looked sideways at the pistol and noticed the takedown pin managed to scoot out about 1/8 of an inch. I also realized that the guide rod and recoil spring were protruding out of the front of the pistol and that the guide rod was slightly bent. If the retaining pin had come out just a little more than it did, the coroner would have had to surgically remove the slide from his face before my family could bury him – or least he would have broken every bone in his face.

I promptly emailed I.O. Inc. and informed them that I did not appreciate them sending me a dangerous pistol that could have killed someone. Uli Wiegand, the president of I.O., sent me an email back ranting about how he is sick of dealing with me, and that nothing was wrong with the “nickel pistol” that they sent “me”. He said that he tested it myself and also suggested that I just send it back for a refund so that he could be done with me. I emailed him back and asked him what in the hell he was talking about, that I had a blued pistol, not a nickel one. I also thanked him for confusing me with someone else because he just let me know that other people thought his pistols were worthless too. I told him that regardless of if the email was meant for me, his instructions were good enough, and I sent the gun in, at my cost of course. I mailed it in early November 2010. On 09 December 2010 I emailed Weigand again and asked him what the sitrep was on the refund. He told me that he has forwarded my case to his accounting department and that they will need my original receipt. I emailed them back to let them know that they had the original receipt already, and that they never sent it back to me. I never got a response.

Today, 01 February 2011, I sent Wiegand another email:

Uli,

The last thing I heard anything from you was over a month and a half ago. At this point, I feel that I must file a Consumer Affairs fraud report with Georgia for receiving a junk firearms and I am filing one with North Carolina because you have my gun and I have no money back. I spent over $300 and I don't even have the broke item to show for it. I will also be posting a thread on the 8 most popular gun related forums about this issue as well as making a YouTube video and Facebook page. I will also be authoring a web page that I will register with Google so that it will turn up in search results. Those who screw me get screwed back...harder.
 
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I agree with the above.

Just to let you know, Bill Ruger is dead and the company has done a 360 with their gun politics. They even are making a 22/45 with a threaded barrel for those people with their "Evil" silencers.
 
Bill Ruger is dead ... he's also probably rolling in his grave at the way the company he started is now catering to evil gun nuts with things like CCW pistols, high capacity auto pistols and rifles and *GASP* allowing "civilians" to buy their full cap mags!

Sorry to hear about your troubles with I.O though.
 
The day after I sent this a lady who was a new hire that I believe replaced the person who is supposed to do exchanges and refunds called me. She told me that she was unaware of the email I sent to Wiegand the night before, and I believe her because she audibly winced after I told her that I had already contacted BBB, pissedconsumer.org, and ripoffreport.com. Today, they offered me the manufacturers price for the gun or a new one. I told her that I enjoy being above the ground too much to ever depend on one of those pistols again. Besides, I got something that I knew would work - a small revolver. It isn't as concealable, but I don't have to worry about it not functioning. I asked them if they would consider sending me the cheapest AK they have, I am awaiting an answer, but I am expecting a resounding big fat "NO".

Here is my argument on why they should spend more to make me happy. 1 - their staffing problems, including the absence of refund staff or the absence of competence in anyone, aren't my problem. 2 - I've been going through this for half of a year. 3 - For half of the time I have been going through this, they were completely content on keeping my paperweight and my money, refusing to answer emails and ignoring my attempts to get this resolved. They owe me. And they owe me more than what they want to give me simply for the trouble and their arrogance in the situation. I am not trying to get over on them. I am simply trying to get a reliable firearm. And I want to be compensated for every bit of money I wasted on this gun, and with various shipping charges, wasted range time and ammo, that easily reaches $400 and I know they don't make that off of an AK. When you screw someone, you should have to pay more to satisfy them. Let's see how this turns out.

Levi
 
I know Ruger is dead. I don't care. I loathe his name.

ALSO: I forgot to report that I did in fact contact the NC and GA consumer affairs authorities. I received an email from NC and BBB saying that they have contacted Wiegand. No word on Georgia. I am sure it will move as slow as molasses because, well, it is Georgia.


Levi
 
Loathe his name all you want. That company makes some great firearms.

I am disgusted by Bill Ruger, but the only thing that company now shares with his is the name. Be reasonable.

They've changed their ways. By just dismissing them out right you're not rewarding good behavior.
 
My money, free economy, my choice. You make yours and I will make mine. Also, they simply don't make anything that I want. And if they did, I would find an alternative with another company.

Levi
 
Wow! what a story! I don't blame you for being pissed! I HOPE you took pictures of the broken gun before you sent it back. If so I'd consider calling one of the local "action now" reporters and see if they'd like to do a story about your case. I'm sure that a lot of the media would jump at the chance to do a story about how "dangerous" guns are!

If nothing else, consider taking IO to small claims court and demand that they produce the damaged gun AND all correspondence and internal records regarding similar failures in ALL models and also ALL correspondence and internal records for ALL failures in this model gun. I'll bet that you get your money back in a hell of a hurry if you did! Or you could take it to a real court and then you can ask for damages and any other costs including legal fees (significantly more $$ and a lot wider negative publicity).

This also sounds like a case where the Consumer Products Safety Commission should legitimately be involved. This is the kind of thing that they're supposed to regulate. They're not supposed to be trying to make back door anti-gun laws.

re: Ruger. I feel the same way about them that palmettopatriot does and for the same reasons. It would help if they took the b****** name off the company, then I'm buy from them again. Maybe!
 
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I respect your decision sir.

Just so you know. I had an I.O. ak (stg-2000 if you wanna get technical) and it shot horribly low and to the left. No matter what I did with a red dot or irons could I get it to shoot straight. I'd consider taking the money.
 
Yes, you can go ahead and spend your money at IO and be happy with your choice then.
 
This was taken by a lame phone. My digi cam was in need of some work at that time so this is the best I could do. It is not the clearest, but you can get the picture. I wish it showed how marred the metal was on the guide rod, but it does not.



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Uploaded with ImageShack.us




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Mr. Carter, thanks for the advice. I just might have to do that. I have really been wanting an AK lately since I miss my last one that I built. Unfortunately I am a full time student who works 32 hours per week and I don't have the time or resources to build another one.

Levi
 
Exactly why I wouldn't even consider such a hunk of junk off brand pistol. Sorry to hear about your misfortune, but of all the guns to buy...

Also, they simply don't make anything that I want. And if they did, I would find an alternative with another company
Ruger makes functioning pistols that are reliable. But hey, your system seems to be working out well for you:neener:

For what it's worth, I will NEVER buy a pistol of that brand.
 
I find it ironic in every ruger thread its filled with people bashing, but this one is filled with people defending ruger...

I'd suggest that you get your money back, save up another $200 dollars and get a pretty decent ak.
You could also ask if they have any of their older model ak's. I don't think they had as many problems with those. If not, specify you want the ak-47c, NOT the stg-2000.
 
Wanker Jake: I also have an STI 1911, and HK-FP6, A Bushmaster, a Benelli, a tuned S&W 65 that my great uncle retired with, and a custom Mosin Nagant that I have put considerable time and attention into and that still is not finished. Trust me, neither of those are knock off low dollar items. The only mistake I have made remotely like this is a Century FAL that I got running myself and it is now flawlessly reliable. I bought the Century because DSA had just announced a recall and I thought it ridiculous to pay that much more money for something being recalled any way. All I had to do is polish the inside of the receiver, but if I had known that, I would have bought the DSA STG-58 as I posted on my review here. Basically, I took a chance. And there was a time when Remington was an unknown upstart who offered an alternative to Sam Colt ripping everyone off - including the government. I gave a small local company a chance like I did with STI, but this time and I got burned.

Levi
 
In July 2010, I went to a gun show looking for a sub-compact .380ACP pistol. Everyone was sold out of the Keltec 3-AT and I didn’t even consider the Ruger LCP because I loathe Bill Ruger’s back stabbing anti-gun politics, but those were most likely sold out as well. {EDIT: YES, I KNOW RUGER IS DEAD, AND I DON'T CARE. HE NEVER GOT A DIME FROM ME AND NEITHER WILL HIS FAMILY}

Sturm, Ruger & Co. is a publicly traded company, so unless family members of Bill Ruger are employed by the company or on the board of directors, it's unlikely that any of your money would find its way into the pockets of relatives of a man who, though now dead, once made some public statements that you disagree with.

It's pretty widely known that Interordnance makes crap. You should probably just dump the thing and get a gun from a reputable manufacturer.
 
That sucks. Too bad too, there are companies out there with twice the gun, for half the price with no questions asked customer service.

I hope you get some satisfaction from them.
 
For being a college student who works 32 hours a week you sure have alot of time to complain about a company and spread it all over the web. I've been upset with companies too but come on buddy, have some class. Facebook, website, eight gun forums, google, BBB, ripoffreport, etc? Also, you loathe Ruger's name? Are you being facetious or a jerk?
 
And people here slam Hi Points. At least they have great customer service IF their product is bad.
 
I loathe Bill Ruger’s

And I'm sure you not spending your lunch money on one of his guns just tore him up.

For being a college student who works 32 hours a week you sure have alot of time to complain about a company and spread it all over the web. I've been upset with companies too but come on buddy, have some class. Facebook, website, eight gun forums, google, BBB, ripoffreport, etc? Also, you loathe Ruger's name? Are you being facetious or a jerk?

That's pretty funny. Sounds like somebody desperately craving attention.
 
Agreed. Also, if he bought an LCP chances are there would never have been a problem.
 
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