Hi all.
Today I received an "almost new" Amsec MS1414 from an EBAY seller. Unfortunately, the dial rotates like a slow, slightly wobbly wheel with around a 2 mm variance. Because the packaging was cardboard with an incomplete layer of 1 inch styrofoam, it's possible this occurred in transit.
I have no problem opening the safe, but I can feel slight resistance at certain points while turning.
A safe tech at a local reputable Amsec dealer told me that its possible that the integrity of the lock may have been compromised. He also told me that he could probably replace the lock with a used S&G for a very reasonable cost.
Should I:
1. Receive a reimbusement to replace the "almost new" Amsec lock with a used S & G lock, based on the safe tech's recommendation. Incidentally, getting a new lock would not be cost effective, based on the price I paid for the safe. However, I'm wondering if used locks due to their mechanical nature can be just as reliable as new ones.
2. Return the safe to the seller.
3. Get another opinion to see if the lock can be fixed or to determine that its only a cosmetic issue.
Thank you!
Today I received an "almost new" Amsec MS1414 from an EBAY seller. Unfortunately, the dial rotates like a slow, slightly wobbly wheel with around a 2 mm variance. Because the packaging was cardboard with an incomplete layer of 1 inch styrofoam, it's possible this occurred in transit.
I have no problem opening the safe, but I can feel slight resistance at certain points while turning.
A safe tech at a local reputable Amsec dealer told me that its possible that the integrity of the lock may have been compromised. He also told me that he could probably replace the lock with a used S&G for a very reasonable cost.
Should I:
1. Receive a reimbusement to replace the "almost new" Amsec lock with a used S & G lock, based on the safe tech's recommendation. Incidentally, getting a new lock would not be cost effective, based on the price I paid for the safe. However, I'm wondering if used locks due to their mechanical nature can be just as reliable as new ones.
2. Return the safe to the seller.
3. Get another opinion to see if the lock can be fixed or to determine that its only a cosmetic issue.
Thank you!
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