I have a couple of 1911's a Ruger SR1911 thats been flawless and a Springfield Micro Compact that I refer to as my hobby learning gun . Actually I'm kind of proud that the only problem I have left with the little Springer is that it likes to bounce casings of my forhead and glass's every now and than. 1911 is a grand ole design but they do seem to need more care than the new age guns. Skylerbone gave you the names of I'm sure some very good customer service people. The truth is when you get a really good gun you dont need to know the names of the customer service reps!