Is this bad behavior in a gun shop

[Brockak47]

A few things really pissed me off today at the gunshop, I like the place up until today. They have good stock on hand and fair prices. ( Bucky O' Neil guns in Prescott, AZ )

I walk in the gun shop with my girlfriend to check on a handgun I ordered and paid in full 2 weeks prior. This is besides the point, but when I went to order he said his dealer had them in stock, now all of a sudden he doesn't know when nor can he find one. ( really annoying since I wanted it yesterday )

I then notice an Arsenal SGL has in there that's 7.62x39, I ask if he has any in 5.45 he says no and tells me I could go to JG sales up the street. I ask why he doesn't have any he then tells me some crap about how that round isn't going to be around long, and that it's not proven ( as if it just came out yesterday ).

Then I looked to see if He had a ruger BX-25 round mag for a 10-22 he did, they were 30 bucks for 1. I said if I were to buy a couple could you come down on price a little since they are online for 20 bucks, and it's tax free. He then puts his arm around me as if I am some noob and walks me over to show me the 2 ruger BX-25 round mags he has that are used, that are still 24 bucks ( again I saw this since they are in the same bin as the new ones. ) I say alright then leave. He follows me out the gunshop and tells me I need to not act like that in there around his customers since it's a little shop and told me to think about it, i did, I don't see what's wrong with simply just asking if they could match a price. There was one old guy in there walked in as I was asking. Like really, I can't ask to if he can match a price

As if I am really taking away from his business since I said they have a sale at midwayusa for 21 bucks instead of his 30 dollars for the ruger mag. ( you may think it's not much , but I wanted to buy a few so 10 bucks difference per mag really adds up ) But anyway he has the nerve to say that, after telling me to go to the gunshop up the street for an Arsenal in 5.45 instead of offering to me he could order one if I wanted it.

IT REALLY PISSED ME OFF, I am thinking about calling my cc and canceling my purchase i put in the few weeks before for the handgun I wanted, and having a different shop order it for me, and not going back there again.

Am I in the wrong here, in the situations I posted?

 

[303tom]

I would not go back............and I would tell others.

 

[ObsidianOne]

I vote with my wallet wherever I go. The fact that he treated you as such, I would definitely call and cancel the order, especially since he can't tell you when it's going to take place and I'd never return.
$30 for a BX-25 is absurd and you were completely reasonable to see if he would give you a deal on multiple to try and spend money in a brick and mortar instead of buying online.
Looks like he just lost two sales.
Take your money elsewhere bud, and keep an eye out for the 'Going Out of Business Sale' sign if he treats all of his customers like that.

 

[The Lone Haranguer]

He has some pretty poor social and service skills, all right. The only area that directly impacts you, however, is special ordering a gun, charging your credit card and then not being able (or willing) to get it. Put your arm around him and tell him to either get your gun or refund your card. (You have to give him a chance to do this first before involving your card issuer. Call them or visit their website for proper procedure.)

Another thought: is this an employee, or the owner? If an employee, you may want to suggest to the owner that he (the employee) needs more training.

 

[blarby]

I walk in the gun shop with my girlfriend to check on a handgun I ordered and paid in full 2 weeks prior. This is besides the point, but when I went to order he said his dealer had them in stock, now all of a sudden he doesn't know when nor can he find one. ( really annoying since I wanted it yesterday )

That is NOT besides the point.... did he have your gun ?

If not, did you get your money back ?

Any retailer in this biz who can't handle a haggle without "takin it outside" to someone who has allready plunked down a wad of cash for something he hasn't delivered yet....gets a "d-" in my book.

 

[Rking1960]

I think I would take my receipt and go ask for a refund and after getting it I would tell him that I found one when I went to the lgs up the street like he recommended.

 

[allaroundhunter]

I say get a refund....and go up the street to JG sales as he said to....and never return to his little shop...

 

[Apple a Day]

I don't see the logic in cancelling the previous order. You made a deal, follow through. When you pick it up let the guy know it'll be the last purchase you make there and tell him why, though.

 

[writerinmo]

If you're close enough to JG that you can walk up there, I'd ask why you were doing business with this other guy to start with. From what I've read across the multiple forums that I belong to and lurk at, JG has nothing but good feedback from buyers that I've seen, and very competitive pricing and clear cut policies.

 

[Brockak47]

The only logic in cancelling the order is how he treated me today...

 

[Teachu2]

The only logic in cancelling the order is how he treated me today...

when I went to order he said his dealer had them in stock, now all of a sudden he doesn't know when nor can he find one.

No, the only logic in cancelling the order is that he failed to hold up his end of the deal. He told you he could get one, and hasn't done so. End of story. Cancel the order.

 

[youngda9]

I agree. Cancel your order and buy elsewhere from now on.

 

[danez71]

He could have been more tactful for sure.

In regards to the gun, if your confident another shop will actually deliver and wont be faced with the same hurdles he MAY be having getting it and at the same price... sure.. cancel away.

But regarding the mags... you would have paid $10 in shipping and had to wait. A couple bucks more in shipping for two.


In general....
If the value of having a brick and motor shop is zero.... why did you go there to begin with? Because you needed to weather its his shop or someone elses.

Never hurts to ask is only moderately true. Maybe asking for $55 for 2 would have been more reasonable in his eyes rather than asking him to meet internet pricing and expecting store front convenience.

 

[Omaney]

The first two paragraphs of the OP are enough to turn me off to the LGS. The shop owner basically promised "in stock and ready for delivery". Two weeks later and no product? I call BS!!!

If a vendor is up front about availability I can wait. Make a promise and don't deliver? You better have your Chap-Stick ready cuz you need to do some serious <deleted>.

 

[The-Reaver]

Lol, undereducated LGS...gotta love um.

 

[armoredman]

Do exactly what that dealer recommended you do - go to J&G. Then come back to his shop, preferrably when crowded, and say loudly, "Hey, Jack, remember when you told me to go to J&Gs for that rifle? You were right! They have everything I need, and cheaper, too! Thanks for the recommendation amigo, you saved me a lot of money!"
OK, that might be a little low, but it would sure feel good...

 

[The-Reaver]

Armoredman; I like it. Great idea.

 

[Brockak47]

@ danez71

I waited to order the mags because I wanted to give him a chance to make a sale instead of just going directly online. I didn't ask him to meet their price, I said are you firm on it or can you come down a little since they have them for so much cheaper. He has them for same price as cabelas for crying out loud, not that cabelas is a bad place, but I find all their stuff to be WAY over priced. 29.99 vs 21.99 is quite a difference especially when every 3rd would mean you could have got 4 cheaper online. The tax alone would be as much if not more than the shipping cost.

I wanted to cancel my order because he treated me like a dick. Not really about the speed issue, even though when I asked he made it sound like his dealer had them and it would only be a few days to week.

 

[Husker1911]

The tax may be an issue for you, but he's obligated to charge it. He doesn't have a choice.

 

[CZguy]

I can see that I'm in the minority on this one. I agree that the LGS didn't treat you well. But I wouldn't get angry over it, I would simply ask when he could get the pistol that you ordered. If the time frame wasn't agreeable to you, then ask for a refund, or cancel the order. Then in the fduture deal with someone else.

I guess that what I'm really differing with, is the way most people seem to take offense so easily these days.

 

[bannockburn]

This gunshop owner sounds something like every obnoxious used car salesmen I have ever met. I would cancel the order because he failed to deliver on the gun in a timely manner, and I would never go back there because he acted like a jerk in dealing with you that way. The one thing you can take away from this experience, in a positive light, is to follow his advice and go see if J&G has what your looking for, and if they're easier to deal with than this tactless owner.

 

[newfalguy101]

In defense of the shopowner, its entirely possiblethe gun WAS in stock when he priced it out to you, BUT, was sold out by the time he placed the order ( or was actually out of stock but showing as in stock... ).

That being said, I would cancel the order, head down the road and order it from somebody else, it sounds like you will likely be waiting on it anyway....

Beyond that, I wouldnt bother him with my money again

 

[deadin]

BX-25 at shop 30.00 + ? tax.

BX-25 at Midway 21.99
+ 3.00 special handling
+ 5.19 cheapest shipping
= 30.18 (and the mags are on backorder, so who knows how long to get it.)

On-line isn't always as great as some think.

 

[Certaindeaf]

Vote with your dollars and feet. It's pretty simple.

 

[Grmlin]

Its already been said "he sounds like a used car salesman". If he's already gone past the time he said it would take, then get the refund. I might have done that as soon as he talked down to you if not when he put his arm around around you. On the other hand if you realy like the store and can deal with an idiot just wait till it comes in.