My FIL recently bought a used Savage .17hmr. The plastic trigger guard was broken so he called to purchase a new one. It is a $2 part, but Savage has a $20 minimum order, so my FIL bought a spare magazine to reach $20. The spare magazine would not fit into the rifle upon arrival. It was out of square (look at the mag from the top and the sides form a parallelogram rather than a rectangle).
FIL called Savage to let them know about the defect and return it. Savage wanted him to pay to ship it back. After a long call the customer service rep grudgingly and snottily agreed to send a replacement magazine since my FIL refused to spend his own money to return a defective part (that he really didn't want to buy in the first place).
The second magazine arrived and had the same defect as the first. FIL had to call again. This time they are sending UPS to pick up the defective magazine and they say they will send a replacement. FIL suggested that they open the package and make sure it will insert into a rifle before they waste his time and their money any further.
So is this typical with Savage? Broken plastic pieces, defective magazines, snotty employees, and multiple phone calls to get them to make something right? I've heard so much about Savage accuracy that I was starting to think I might buy one for my next rifle, but if this is the norm I'll probably stick with Ruger.
FIL called Savage to let them know about the defect and return it. Savage wanted him to pay to ship it back. After a long call the customer service rep grudgingly and snottily agreed to send a replacement magazine since my FIL refused to spend his own money to return a defective part (that he really didn't want to buy in the first place).
The second magazine arrived and had the same defect as the first. FIL had to call again. This time they are sending UPS to pick up the defective magazine and they say they will send a replacement. FIL suggested that they open the package and make sure it will insert into a rifle before they waste his time and their money any further.
So is this typical with Savage? Broken plastic pieces, defective magazines, snotty employees, and multiple phone calls to get them to make something right? I've heard so much about Savage accuracy that I was starting to think I might buy one for my next rifle, but if this is the norm I'll probably stick with Ruger.