Arkansas Paul
Member
I can't imagine taking $1500+ from someone, cashing the check immediately, not responding to them for over a month, and then telling them to get in line when they get upset.
I can't find the thread over on CB, is it gone?
I was without cell phone service, no landline, very spotty Internet service, and no way to get off the property other than a boat or helicopter.
Me neither. I perused but I didn't see anything you couldn't glean from THR.I also read the other forum, doubt I ever go back.
Honestly if it were me, and based on Ross' response, I wouldn't even want the gun any more. I'd want a refund.I hope it's all resolved. I hope the OP can enjoy his new gun.
I like the CB forum but I disagree on the way they treated the OP.
They must have built the Bank on hill and he drove his boat over to cash it.So, Mr Ross could get to the bank to cash the check but he couldn't get to the post office to send the merchandise.
Same. They seem a little tightly wound. Especially the long winded fella.I also read the other forum, doubt I ever go back.
There it is. No matter what this guys excuse was, he could of done what 460 said, but didnt. He might be a nice guy, like the CB folks seem to think, but that doesn't get my business. CS can make or break a company.If he was FB posting, he easily could have posted a simple statement of "To my customers, I apologize but an unexpected emergency has left me unable to fulfill your orders at this particular time. I will ship firearms as soon as possible when the situation is resolved. Please be patient."
What I'm not willing to accept is his story of bad cell reception and inability to get word out. If he was FB posting, he easily could have posted a simple statement of "To my customers, I apologize but an unexpected emergency has left me unable to fulfill your orders at this particular time. I will ship firearms as soon as possible when the situation is resolved. Please be patient."
Honest communication between buyer and seller means everything. If the seller in this case merely acknowledged the customer's concerns, my guess is all of this could have been avoided.
If I were Mr. Ross, I would not be happy that the CB thread was closed. There have been plenty of prospective customers who have read these threads and not chimed in. That thread being closed only leaves the conflict public, his opportunity to make the customer happy is now kept from that forum. If the gun comes tomorrow with a personal note and is more than what the customer could have expected, it won't be on CB, but the public airing of the distress caused by his poor customer service is there for everyone to see and likely giving pause to prospective clients. I mean that is what I would try to make happen, if the business in question were mine.