I thought I would post this here so that those of you who are considering purchasing a new Kahr pistol could see what you may be in for.
First, let me give you a bit of background. I'm a 60 year old LEO. The proud owned of waaay more guns than anybody needs. Been shooting since I was ten.
During the 2013 Christmas Holidays, I decided that I would purchase a Kahr CM9. Palmetto State Armory had them at a good price. After a reasonable delay, the gun arrived at my LGS. I picked it up, cleaned it and immediately took it to the range. Not bad performance for a new gun but broke the followers in both my magazines. No big deal right! Wrong!
This is where my troubles started.
I got on the computer and went to a couple of forums and discovered that this is a well known problem and that probably about half of Kahr's guns get returned for this problem. That ticked me off! Why don't they fix this at the assembly line? Go figure?
Called Kahr Customer Service and after more than two hours and a dozen efforts finally reached a real person, or at least sort of.
A young male with a British accent answered the phone. No good morning, no sorry you're having problems, nothing. He abruptly asked me for the serial number of my gun which I gave him. Then he asked me what the malfunction was and I told him. The next thing he asks me is for my email address. I gave that to him. Next thing out of his mouth is that he is sending me a return authorization and that I have to send the gun back to the factory. He said follow the instructions and send it in, it will take about three weeks for the repair to be made-and then he hung up.
Wow, all I really wanted was a couple of followers.
OK, fast forward two weeks. Thought I'd call Kahr to see where I was in line with regard to getting my gun back. The same guy answers the phone, he has an unmistakable accent. Again, he seems to be in such a hurry, like he will say whatever he can so he can hang up the phone?
I told him who I was and why I was calling. He asked me for the serial number for my gun. After I gave it to him, his response was, "we have it and we should be returning it to you soon" and he was about to hang up. I said wait- you'll be sending that back to me at my house right? He said NO. That the gun bearing that serial number had been sent by a pawn shop in South Florida and when the repair was complete, the gun would be returned to the pawn shop that sent it.
I was flabbergasted! No, wait I said, I sent you my gun, I don't know anybody in South Florida, especially a pawn shop. He said, "nothing I can do about that, that's a "Service" problem and without so much as another word, transferred me to another number and hung up the phone.
Of course nobody answered that phone. I left a message but thus far, nobody has called me regarding this screw up. There is only one phone number for Kahr. You cannot reach the Service Dept., you will only get the request to leave a message. The customer service extension will get you the angry accent guy!
I don't know how this is going to pan out. At this point, I have every reason to believe that Kahr will send my gun to some pawn shop in South Florida once they finish working on it. Amazing huh?
First, let me give you a bit of background. I'm a 60 year old LEO. The proud owned of waaay more guns than anybody needs. Been shooting since I was ten.
During the 2013 Christmas Holidays, I decided that I would purchase a Kahr CM9. Palmetto State Armory had them at a good price. After a reasonable delay, the gun arrived at my LGS. I picked it up, cleaned it and immediately took it to the range. Not bad performance for a new gun but broke the followers in both my magazines. No big deal right! Wrong!
This is where my troubles started.
I got on the computer and went to a couple of forums and discovered that this is a well known problem and that probably about half of Kahr's guns get returned for this problem. That ticked me off! Why don't they fix this at the assembly line? Go figure?
Called Kahr Customer Service and after more than two hours and a dozen efforts finally reached a real person, or at least sort of.
A young male with a British accent answered the phone. No good morning, no sorry you're having problems, nothing. He abruptly asked me for the serial number of my gun which I gave him. Then he asked me what the malfunction was and I told him. The next thing he asks me is for my email address. I gave that to him. Next thing out of his mouth is that he is sending me a return authorization and that I have to send the gun back to the factory. He said follow the instructions and send it in, it will take about three weeks for the repair to be made-and then he hung up.
Wow, all I really wanted was a couple of followers.
OK, fast forward two weeks. Thought I'd call Kahr to see where I was in line with regard to getting my gun back. The same guy answers the phone, he has an unmistakable accent. Again, he seems to be in such a hurry, like he will say whatever he can so he can hang up the phone?
I told him who I was and why I was calling. He asked me for the serial number for my gun. After I gave it to him, his response was, "we have it and we should be returning it to you soon" and he was about to hang up. I said wait- you'll be sending that back to me at my house right? He said NO. That the gun bearing that serial number had been sent by a pawn shop in South Florida and when the repair was complete, the gun would be returned to the pawn shop that sent it.
I was flabbergasted! No, wait I said, I sent you my gun, I don't know anybody in South Florida, especially a pawn shop. He said, "nothing I can do about that, that's a "Service" problem and without so much as another word, transferred me to another number and hung up the phone.
Of course nobody answered that phone. I left a message but thus far, nobody has called me regarding this screw up. There is only one phone number for Kahr. You cannot reach the Service Dept., you will only get the request to leave a message. The customer service extension will get you the angry accent guy!
I don't know how this is going to pan out. At this point, I have every reason to believe that Kahr will send my gun to some pawn shop in South Florida once they finish working on it. Amazing huh?
