DragonFire
Member
In November I purchased a new M1 Tommygun from Auto Ordinance, now owned by Kahr.
I immediately had two problems. First, when I openned the case, the form inside was torn in several places, and had several oily spots, and at least a couple of dark 'grease' stains. (I"m not sure it was actually grease, but sure looked like it). I wrote a letter of complaint, and was delighted when they sent me a brand-new case.
My second problem was a bigger issue. The gun would not fire two shots in a row without jamming. I talked to my dealer about it, who called his contact at AO. They both thought I just needed to give the gun some time to "break-in", and suggested I fired a few hundred rounds through it.
I proceeded to fire a little over 100 round through it, one shot at a time. A tommygun weighs around 14 pounds. Do you know how hard it is to hold up a 14 pound gun with one hand, while clearing a jam with the other? Now think of what it is like to do that 100 times! Somewhere into my second hundred rounds, a jam broke the firing pin and extractor.
Again I talked to my dealer, who talked to his contact who arranged to have it picked up and sent back to the factory. After two weeks sitting at my dealer's, he gave the boxed up rifle back to me because he was leaving on a extended vacation.It was picked up just after Christmas
At the end of January I called Kahr to ask the status of my rifle. It had been sitting "in a corner" because no one knew what to do with it because I sent it in without authorization, and no letter of explanation. Once I explained the problem, I was told the repairs would be expedited and it would probably ship the following week.
I sent an email last week, again asking about the status of the repairs and got no answer. I called two days ago, and after a long time on hold waiting for someone to pick up, I was told it had shipped. It came yesterday.
I haven't had a chance to try the rifle yet, but the inside of the case is a mess. It's ripped in several places, with big chucks of form torn out, and soaked in oil in a couple of places. This case was in absolutely perfect condition when I sent it in.
Wouldn't you think that if they had a gun for a month that they didn't know what to do with that they could have called me? There's no explanation of what they did except "replaced broken parts". No mention of what caused the excessive jamming that broke the parts. And I can't believe anyone would ship me back the case in the condition it is in.
Am I expecting too much from Customer Service?
I immediately had two problems. First, when I openned the case, the form inside was torn in several places, and had several oily spots, and at least a couple of dark 'grease' stains. (I"m not sure it was actually grease, but sure looked like it). I wrote a letter of complaint, and was delighted when they sent me a brand-new case.
My second problem was a bigger issue. The gun would not fire two shots in a row without jamming. I talked to my dealer about it, who called his contact at AO. They both thought I just needed to give the gun some time to "break-in", and suggested I fired a few hundred rounds through it.
I proceeded to fire a little over 100 round through it, one shot at a time. A tommygun weighs around 14 pounds. Do you know how hard it is to hold up a 14 pound gun with one hand, while clearing a jam with the other? Now think of what it is like to do that 100 times! Somewhere into my second hundred rounds, a jam broke the firing pin and extractor.
Again I talked to my dealer, who talked to his contact who arranged to have it picked up and sent back to the factory. After two weeks sitting at my dealer's, he gave the boxed up rifle back to me because he was leaving on a extended vacation.It was picked up just after Christmas
At the end of January I called Kahr to ask the status of my rifle. It had been sitting "in a corner" because no one knew what to do with it because I sent it in without authorization, and no letter of explanation. Once I explained the problem, I was told the repairs would be expedited and it would probably ship the following week.
I sent an email last week, again asking about the status of the repairs and got no answer. I called two days ago, and after a long time on hold waiting for someone to pick up, I was told it had shipped. It came yesterday.
I haven't had a chance to try the rifle yet, but the inside of the case is a mess. It's ripped in several places, with big chucks of form torn out, and soaked in oil in a couple of places. This case was in absolutely perfect condition when I sent it in.
Wouldn't you think that if they had a gun for a month that they didn't know what to do with that they could have called me? There's no explanation of what they did except "replaced broken parts". No mention of what caused the excessive jamming that broke the parts. And I can't believe anyone would ship me back the case in the condition it is in.
Am I expecting too much from Customer Service?