Springfield Customer Service

[LSU Fan]

Recently, I purchased a new Springfield EMP .40, and I must have bought a lemon.

It started off with a few hiccups every now and then... but after putting about 500 rounds through it, I started getting A LOT of jams. So I called Springfield up, and had it sent over to them. Everyone was really friendly and understanding, and I had my pistol back in a little over a week. I'm not sure how many rounds they put through it, but when I got it back I put a little less than 100 rounds through it before it started jamming like crazy again. The main problem was it wasn't returning to battery, but I was also getting a few stove pipes on the final round of the magazine.

Anyway, I sent it back to Springfield again, and they actually let me talk to the technician who worked on my pistol in the first place. He sounded pretty concerned and seemed like he was determined to make it right. He told me to "attention" the gun to him, and it would be the first thing he would work on as soon as it arrived. He finally decided he wasn't "satisfied with the barrel/slide fit," and replaced it with a new barrel and slide. He put 100 rounds through it and it functioned fine. So far I've put about 300 rounds through it without any problems.

Overall it was pretty aggravating to have so many problems with a new pistol, but Springfield didn't give me any trouble. I'm really impressed with their customer service... which IMO, should be a given, but nowadays it seems that kind of service is hard to come by.

This is one of the reasons I chose to buy the EMP... and I'm glad I don't have to regret it.

 

[Va Shooter]

Glad to hear this as I have 3 Springfields 2)1911's and 1)XDM 9mm. The only issue I've ever had was 1st 1911 factory mag blew out the bottom. They replace in under a week. Their new 1911 mags look cheap but work, Iuse Wilson mags most of the time along with surplus mags for range time. The XDM has been the BEST pistol I've ever owned. Now if other gun Mgrf's would live up to this we'd be better off!

 

[Sapper771]

I had a minor issue with my TRP , SA paid shipping both ways and I had my TRP back in 6 working days. Excellent customer service.

 

[DoubleTapDrew]

I had a good experience with them as well. My XD9 subcompact was one of the earlier models with the finish that liked to get a little surface rust, and my XD45 cracked 2 factory magazines before I found out not to shoot semi wadcutters in it. They sent me FedEx overnight shipping labels, refinished the slide on the 9mm and sent 2 10 round .45 magazines. I told them one was the 14rd mag and they promptly sent a replacment. Top notch service.

 

[essayons21]

This is the first I've heard of an EMP in .40... droool

And yes, SA service and products rock. Sorry to hear you got a lemon, but glad it was all worked out. I've read too many horror stories with certain manufacturers test firing 2 rounds out of the gun and calling it fixed.

 

[DFW1911]

I've only had good experiences with SA customer service.

It's a pleasant surprise in the days of "not our fault" and "send us an email" like responses when trying to contact a company.

Service sells: something too many manufacturers forget nowadays.

 

[MinnMooney]

I've had about the best customer service anyone could ever expect.......... NONE.

My XD-45 has worked perfectly from day one and that was over 2 years ago. I really like that gun.