Kudos to Lee support again....

[Dudedog]

I received replacement parts from Lee a while back ( about a year) for my hand primer. They sent me the new system (triangle shaped tray) for free since the square tray cover I had broke and they no longer made replacement covers.

The other day the little clear plastic piece that slides up and down to let the primers out of the tray broke. (it sits on top of a metal piece attached to a rod that seats the primer)


So on Sat 8/27 I submitted a support ticket to Lee with a picture and I told them it was about a year old.
I asked if they would replace it for free or send me the correct part number if so I could order one.

At 9:56 this morning I got an email saying my ticket was being processed.
At 9:57 I got an email with advising me they were sending a replacement part for free.
(and the part #)

Yet another positive experience I have had with Lee support.
Every support experience with them has been a positive no hassle deal,
they do seem to care about people who use their products.

Contrast this with another L company where I submitted a ticket at the start of this month and never heard anything back. :banghead: I purchased a tumbler and the gasket that came with it was kinked/twisted and would not seal well. (I made a gasket that worked while waiting to hear from them)
I was able to get a hold of the other L companies support by phone this morning (short phone hours) and they are sending me the part for free as it was defective when purchased from an online dealer. (expensive to send the whole thing back for a gasket) There was no hassle once I spoke to support. Still no response to a ticket 3 weeks old is not the best CS IMO.

Anyway kudos to Lee support again.

 

[kcofohio]

That's good to see. I haven't had to use their support yet. Lee products make up most of my reloading tools. It's good to know they stand behind their product if and when I need it.

 

[GBExpat]

[1] After seeking some replacement round primer trays on their website (I like to have additional trays filled so that when I am in Production Mode refilling a tray does not slow me down), I "penned" a Comment to Lee about their new fold-over primer trays (which I think are too gimmicky and, functionally, a step in the wrong direction).

They actually took the time to contact me about my Issue(s) with the new-style tray. The understanding young lady could do nothing for me regarding sourcing the round trays ... but I discovered in my email the next day that she had sent me a pair of the new-style trays, gratis, for my use.

Very impressive!

[2] On another occasion, after talking to a Lee CS agent about the expected life of a particular part that had just failed for me (I installed the replacement that shipped with the product), I ended up with a free supply of them ... even when I was willing (and expecting to) buy them.

As far as I am concerned, LEE PRECISION's Customer Service is right up there with RCBS CS.

... Contrast this with another L company where I submitted a ticket at the start of this month and never heard anything back. ...

<nodding> It was that type of experience with the other L company that caused me to strike all of their larger products from my Buy List.

Opened a ticket & nudged them 2 more times ... finally broke down and called ... and was provided by the not-very-Customer-Service-y(?) person the equivalent of a shrug.

Thank goodness I had not waited even one more day, because then I would not have been able to ship it back to Amazon for a refund.

 

[stevekozak]

I've only ever needed Lee support one time, but when I did, I found it to be excellent and fast.

 

[drband]

They now ship smaller parts for presses and measures at no charge for the part-- you pay shipping only. Parts show up as $0.00 cost in the cart, even multiples. Shipping was about $5.00 for several small parts I ordered from lee precision.com and no other cost. Maybe I'll try the CS phone number next time. [emoji6]

 

[Dudedog]

Update
I received an email from Lee saying my part shipped today.
So one business day to process and shipped the next day, not bad IMO (for free)

Nice to be kept informed.

We will see how long it takes to get a gasket from the other L company.

 

[Jeff H]

I've only ever needed Lee support one time, but when I did, I found it to be excellent and fast.

^^ this.

Only used it once but the results were good.

 

[SARuger]

I have had great service with my LEE products.

I'm with everyone else though, I do not like the "triangle" shaped safety primer. The old "round" type is 10x better!

I can't find the old style anywhere but when I do, I'm buying a few.

 

[2011redrider]

I received replacement parts from Lee a while back ( about a year) for my hand primer. They sent me the new system (triangle shaped tray) for free since the square tray cover I had broke and they no longer made replacement covers.

The other day the little clear plastic piece that slides up and down to let the primers out of the tray broke. (it sits on top of a metal piece attached to a rod that seats the primer)


So on Sat 8/27 I submitted a support ticket to Lee with a picture and I told them it was about a year old.
I asked if they would replace it for free or send me the correct part number if so I could order one.

At 9:56 this morning I got an email saying my ticket was being processed.
At 9:57 I got an email with advising me they were sending a replacement part for free.
(and the part #)

Yet another positive experience I have had with Lee support.
Every support experience with them has been a positive no hassle deal,
they do seem to care about people who use their products.

Contrast this with another L company where I submitted a ticket at the start of this month and never heard anything back. :banghead: I purchased a tumbler and the gasket that came with it was kinked/twisted and would not seal well. (I made a gasket that worked while waiting to hear from them)
I was able to get a hold of the other L companies support by phone this morning (short phone hours) and they are sending me the part for free as it was defective when purchased from an online dealer. (expensive to send the whole thing back for a gasket) There was no hassle once I spoke to support. Still no response to a ticket 3 weeks old is not the best CS IMO.

Anyway kudos to Lee support again.

Just had the same issue with the lids to the hand primer, submitted a ticket and photos as I had done before with a other parts. Also needed a new decap pin for the universal decap die. Was advised they changed their policy in April - 16. They will ship the pin and you pay the shipping of 5.26 to ship a 3.00 item or mail the defective part back and then they will ship it out......

On the cracked lids they demand a copy of the receipt to show it is less than two years old or they wont cover it and give you a part number to order the new style replacement for 10.00 and shipping. Glad RCBS doesn't treat you like this, they seem to bee going the way of Lyman in their lack of customer service!
Looks like its time to sell off the Lee parts I still have since they are all over two years old.

 

[Dudedog]

Completely different than all my dealings with Lee CS 2011redrider, bummer about the response you got.
You might try politely mentioning that the ears breaking off the old square tray covers was a common problem (I understand it really was on the square trays) and it is just a little over two years old (assuming that's close to being true) and you just didn't save the receipt.

You really like your Lee hand primer and other Lee equipment bla bla....
Sometimes being extra nice helps.
If I submitted a ticket and got that response I might try giving them a call, and if the 1st call didn't get me anywhere, I might try again and see if I got the same response from a different support person, then maybe just decide, well did I get a fair $x worth of use out of it, and if yes I'd just pay the price and consider it fair.

I don't know if the CS reps have any leeway on what they do or not, for all I know they might accidently make a typo when keying in the age of the part to their system if they want to help you out.
They sent me a decap pin for free even though I told them it was my fault I mangled the one that I had due to off center flash holes in brass, as I recall I told them I just couldn't remember when I bought that pin (but it had been awhile) because of all the Lee stuff I purchased. (which was true)

Sad if a some new policy has actually changed things for the worst.

(now I am curious what it would cost to send them 1 decap pin if I wanted them to replace it for free and that was required)

 

[2011redrider]

Seems it has changed for the worse. Don't see why they want the part back to send you a replacement when they will send the part without it as long as you pay the shipping. So, its not to inspect the part, they just want to get out of the shipping.

Have a friend that I have been helping get started with reloading who wants my Lee Classic Turret, so I will probably make him a great deal with a bunch of extras. Then look for a Rock Chucker or a Coax. Have 2 other progressives, so I realy just need a single stage to replace the turret.

Think the decap pin would cost 2 stamps once its padded a little in a regular envelope, so about a buck for a 3 buck pin?

 

[ljnowell]

Seems it has changed for the worse. Don't see why they want the part back to send you a replacement when they will send the part without it as long as you pay the shipping. So, its not to inspect the part, they just want to get out of the shipping.



Have a friend that I have been helping get started with reloading who wants my Lee Classic Turret, so I will probably make him a great deal with a bunch of extras. Then look for a Rock Chucker or a Coax. Have 2 other progressives, so I realy just need a single stage to replace the turret.



Think the decap pin would cost 2 stamps once its padded a little in a regular envelope, so about a buck for a 3 buck pin?

I just received replacement parts two weeks ago. I took a picture of the broken part and emailed it to them. They sent me the new part with free shipping.

Anyone selling off Lee stuff let me know. I may be interested.

 

[Dudedog]

Received my replacement part from Lee today.

We will see how long the gasket from the other company takes.

 

[Dudedog]

Update
I did get the gasket for my tumbler. (Lyman tumbler not Lee)
Not to bad after I called them but still wondering about why there was no reply to the tickets I submitted.

 

[GBExpat]

... Not to bad after I called them but still wondering about why there was no reply to the tickets I submitted.

They also failed to respond to multiple tickets from me and only a phonecall produced any response, as poor as that was in my case.

Perhaps someone in-charge there does not grasp that having a nice, slick, automated online "ticket system" proggie is not the answer ... attending to the tickets created in a timely fashion is.

 

[fguffey]

Lee dies and equipment

Anyone selling off Lee stuff let me know. I may be interested.

ljnowell, "I may be interested" I do not want to waste your time or my time but, I would like to know what you are interested in. There was a time I would take Lee stuff to gun shows, problem; no one was interested. I have dies, lots of dies, I have parts and pieces.

Anyhow; I called RCBS, I needed updated catalogs etc.. and then I mentioned my Rock Chucker, 'and then' I was redirected. I got tired of holding so I hung up for the lack of interest. To my surprise the phone rang about 2 + hours later, it was RCBS. It was something like "You Rang?". I explained to them the ram fell out of the bottom of one of my Rock Chuckers. By that time I had used up off of the excuses like my elephant stepped on it and all of the excuses that start with "My wife etc..". I explained to them the cross pin was missing and the handle did not align, and then! The ram hit the floor. It was about that time the man said he would send me a new one and I did not have time to decide what he meant by 'new' when he said a new ram and parts kit. I had no interest in a new press or exchange.

The parts arrived, they are different in a good way, my wife found the cross pin. I could have asked her what took her so long to find it but through experience I know that never worked before and she did not know I was looking for it.

F. Guffey

 

[cbnoble]

drband - Thanks for the heads up on the replacement parts just costing shipping. I went on to their site today to look for some parts that I've been needing to replace for a while and as soon as I went to the cart, there they were - showing no cost!

Now I just have to get around to calling Dillon.....

 

[Gummi Bear]

Lee has done right by me as well.

I called to get help on a part # for a replacement decap pin (my fault, I had a brain fart and damaged it), so I could order it, and they offered to send me one for free.

I've had similar exceptional service from RCBS and Redding. Friendly folks, and they really appreciate our business.


I went to the woods because I wished to live deliberately - Thoreau

 

[2011redrider]

Update
I did get the gasket for my tumbler. (Lyman tumbler not Lee)
Not to bad after I called them but still wondering about why there was no reply to the tickets I submitted.

Lyman has been clearly the worst in my experience. I copied the ext from the first post by dudedog and sent it to Lee CS, then they sent the decap rod, not the primer trays. Don't mind their new policy if there were to enforce it, but, can't deal with a company that it is hit or miss depending on who you end up talking to.
RCBS is always the same, just tell us what you need and its in the mail!