Dudedog
Contributing Member
I received replacement parts from Lee a while back ( about a year) for my hand primer. They sent me the new system (triangle shaped tray) for free since the square tray cover I had broke and they no longer made replacement covers.
The other day the little clear plastic piece that slides up and down to let the primers out of the tray broke. (it sits on top of a metal piece attached to a rod that seats the primer)
So on Sat 8/27 I submitted a support ticket to Lee with a picture and I told them it was about a year old.
I asked if they would replace it for free or send me the correct part number if so I could order one.
At 9:56 this morning I got an email saying my ticket was being processed.
At 9:57 I got an email with advising me they were sending a replacement part for free.
(and the part #)
Yet another positive experience I have had with Lee support.
Every support experience with them has been a positive no hassle deal,
they do seem to care about people who use their products.
Contrast this with another L company where I submitted a ticket at the start of this month and never heard anything back. :banghead: I purchased a tumbler and the gasket that came with it was kinked/twisted and would not seal well. (I made a gasket that worked while waiting to hear from them)
I was able to get a hold of the other L companies support by phone this morning (short phone hours) and they are sending me the part for free as it was defective when purchased from an online dealer. (expensive to send the whole thing back for a gasket) There was no hassle once I spoke to support. Still no response to a ticket 3 weeks old is not the best CS IMO.
Anyway kudos to Lee support again.
The other day the little clear plastic piece that slides up and down to let the primers out of the tray broke. (it sits on top of a metal piece attached to a rod that seats the primer)
So on Sat 8/27 I submitted a support ticket to Lee with a picture and I told them it was about a year old.
I asked if they would replace it for free or send me the correct part number if so I could order one.
At 9:56 this morning I got an email saying my ticket was being processed.
At 9:57 I got an email with advising me they were sending a replacement part for free.
(and the part #)
Yet another positive experience I have had with Lee support.
Every support experience with them has been a positive no hassle deal,
they do seem to care about people who use their products.
Contrast this with another L company where I submitted a ticket at the start of this month and never heard anything back. :banghead: I purchased a tumbler and the gasket that came with it was kinked/twisted and would not seal well. (I made a gasket that worked while waiting to hear from them)
I was able to get a hold of the other L companies support by phone this morning (short phone hours) and they are sending me the part for free as it was defective when purchased from an online dealer. (expensive to send the whole thing back for a gasket) There was no hassle once I spoke to support. Still no response to a ticket 3 weeks old is not the best CS IMO.
Anyway kudos to Lee support again.