Ok here comes the rant. I attend a local gun store because it is…the closest local gun store to me. This is not your normal gun store, and it is very large and well known. They have the best prices of anywhere around and an excellent police supply section HOWEVER…..I have gotten really frustrated with th service there.
They are TERRIBLE!!! They never help customers who are backed up everywhere. I went in Wednesday to pick up a gun I had bought offline and walked by a gentleman with well over $300 in ammo and supplies. This man stood in line (2nd) for over 15 minutes holding a giant box of ammo, and when he made it to the register he had a question that he asked, instead of helping the man they told him he would have to return to the other side of the store too ask the range desk. He lost his spot in line of course. They never process guns when they come in after ordered until you walk in and ask which then takes about an hour and no you can’t call. You are met with an army of automated voices which NEVER lead to a representative, UNLESS you ask (push #2) for the range desk where they refuse to help you.
I spend at least $50 every time I go in there to pick up a gun or accessory which has been about once a month for the past year. I have never had a good experience. They are crowded and their people are unknowledgeable IF you ever get to talk to one. A gentleman asked about a gun stock (supply) he saw online while I was there and the man behind the counter said to him “If it shows in stock online then we have it” so he gave him the gun model and GUESS WHAT….”Oh sometimes we don’t have them if the webpage isn’t updated”. I wanted to buy a speed loader when I checked out with my new revolver that was tagged as 8.99 and he rang it up as 13.99. Of course he didn’t notice so I pointed out the discrepancy and upon acting like this was an inconvenience for him he said “let me go get someone to fix this for you”. He then walked across the store and stood alone in the corner of the store and stared at me! After standing there for at least 4 more minutes, and yes I was counting at this point, I waved the guy back over and said forget it which didn’t bother him at all.
I just think it is garbage to treat you local customers like that. You have all these advocates of supporting your local gun shops but they seem to have no regard for the local customers. It seems that they have grown so large online that they don’t need or care about their local customers. It is really frustrating to see this happen to the place. I guess I am going to have to find another local dealer closer to home. I say local store because there are none closer to me but even now it is at lest 45 minutes away.
Ok I am done, rant over.
They are TERRIBLE!!! They never help customers who are backed up everywhere. I went in Wednesday to pick up a gun I had bought offline and walked by a gentleman with well over $300 in ammo and supplies. This man stood in line (2nd) for over 15 minutes holding a giant box of ammo, and when he made it to the register he had a question that he asked, instead of helping the man they told him he would have to return to the other side of the store too ask the range desk. He lost his spot in line of course. They never process guns when they come in after ordered until you walk in and ask which then takes about an hour and no you can’t call. You are met with an army of automated voices which NEVER lead to a representative, UNLESS you ask (push #2) for the range desk where they refuse to help you.
I spend at least $50 every time I go in there to pick up a gun or accessory which has been about once a month for the past year. I have never had a good experience. They are crowded and their people are unknowledgeable IF you ever get to talk to one. A gentleman asked about a gun stock (supply) he saw online while I was there and the man behind the counter said to him “If it shows in stock online then we have it” so he gave him the gun model and GUESS WHAT….”Oh sometimes we don’t have them if the webpage isn’t updated”. I wanted to buy a speed loader when I checked out with my new revolver that was tagged as 8.99 and he rang it up as 13.99. Of course he didn’t notice so I pointed out the discrepancy and upon acting like this was an inconvenience for him he said “let me go get someone to fix this for you”. He then walked across the store and stood alone in the corner of the store and stared at me! After standing there for at least 4 more minutes, and yes I was counting at this point, I waved the guy back over and said forget it which didn’t bother him at all.
I just think it is garbage to treat you local customers like that. You have all these advocates of supporting your local gun shops but they seem to have no regard for the local customers. It seems that they have grown so large online that they don’t need or care about their local customers. It is really frustrating to see this happen to the place. I guess I am going to have to find another local dealer closer to home. I say local store because there are none closer to me but even now it is at lest 45 minutes away.
Ok I am done, rant over.
