MagPul Recalling/Replacing their Glock 17 magazines

[mgmorden]

I actually still will probably get a few of these eventually, but I'm glad I held off for just a bit.

From MagPul's Facebook page:

OK we screwed up.

After initial release of the Glock PMAG 17 GL9 a few days ago we started seeing random issues of failure to feed with the new magazine in other Glock models, primarily the Glock 19 and 26. Of all the challenges of building a Glock magazine with a single new composite, issues like drop free, impact strength and feed lip retention were foremost on our mind. The failure to feed came as a bit of a surprise to us and we immediately headed out to the range to investigate.

In short order we found the problem. Without getting into technical details, some small, but critical geometry changes did not make it into the initial production molds. We should have caught this but no failures showed up on our factory guns during live fire testing and flaws in our internal processes of checks/balances did not flag the oversight as it should.

So as I said before, we screwed up and here is what we are going to do about it.

Molds are being updated with the correct geometry as we speak and a replacement magazine body with the correct geometry should be available by May 4th 2015. These will be date coded 5/15 and later and will replace any magazine bodies in service of earlier manufacture. Just use your existing spring, follower, and floor plate with the new body.

-If you purchased your magazines direct from Magpul, Brownells or Midway, you do not need to do anything, replacement magazine bodies for the magazines (1 for 1) ordered will be shipped to you automatically.
-If you purchased your magazines from a gun store, replacements will be sent out to the store in question for you to pick up.
-If neither of the above works for you then Magpul customer service will handle the replacement directly.

In short, we are updating ALL of the affected magazines released as quick as we possibly can.
Richard Fitzpatrick
President/CEO -Magpul Industries Corp

 

[JN01]

That's how customer service should work. Good job Magpul.

 

[giggitygiggity]

There are always bugs when something new is released. At least Magpul is taking responsibility and making it right. I am sure that the new magazines will be flawless (or as close to flawless as a mechanical device can be).

 

[RA40]

So as I said before, we screwed up and here is what we are going to do about it.

That is gold! Refreshing to hear a company step up and do what is right to maintain loyalty and confidence in their products!

 

[1911 guy]

When companies do stuff like this, it makes a solid customer base. Everyone makes a mistake now and again, but how the person or company handles it is a make-or-break moment.

I own Magpul stuff and now will be sure to buy more. Their P-mags are some of my favorites.

 

[jhb]

Yep. While someone dropped the ball hard.....rather than trying to ignore it away..they jumped on it didnt hide and did what can be done to make it right. Lesson to be learned from magpul for other makers when things go wrong, imho.

Glad I waited......but ill be buying some down the road.

 

[Fishbed77]

Good on Magpul for adressing this quickly, but this never should have happened. These mags should have been tested with all Glocks that could use them, including the 19 and 26, especially when taking into account Magpul's claims of "boring reliability."

Between this and their second-rate non-reinforced AK mags, this makes me wonder if Magpul has sacrificed a bit of thier top-notch reputation in exchange for getting thier feet in new markets.

 

[Dr.Rob]

That's very proactive. Good for them.

 

[d'zaster]

I appreciate Magpul's response and handling of this issue. Well done.

 

[Snyper]

Good on Magpul for adressing this quickly, but this never should have happened. These mags should have been tested with all Glocks that could use them, including the 19 and 26, especially when taking into account Magpul's claims of "boring reliability."

Go back and read what they said:

We should have caught this but no failures showed up on our factory guns during live fire testing and flaws in our internal processes of checks/balances did not flag the oversight as it should.

 

[Lycidas Janwor]

I'm excited to get some magpul pistol mags and I'm glad they are resolving this issue in such a quick and classy way.

 

[Thermactor]

I eagerly await a similar announcement from ProMag recalling all of their crappy magazines.

 

[SVTOhio]

I eagerly await a similar announcement from ProMag recalling all of their crappy magazines.

Same for my butler creek 10/22 mags

 

[Fishbed77]

Go back and read what they said:

I read what they said the first time, thank you.

Obviously, their testing was insufficient.