30mag
Member
The extractor for my Mossberg 100ATR was broken so I needed a new one. I called the Mossberg parts and accessories number and spoke with a rep after 3 minutes of hold time or so. He was difficult to understand, I still don't know if he was just talking really fast, or if he had an accent, but regardless. I told him I needed to order an extractor, and he asked for the serial number of my firearm and I obliged. He asked for my name and address and said, "We'll get that shipped out to you right away." End of conversation.
I called back today, maybe five minutes ago to see if my order was placed since he didn't ask for my credit card information or any way to bill me. I was informed that it was a warranty part and would be sent by US mail. End of conversation.
Is this typical of firearms manufacturers? I had a warranty claim from CZ and I had to ship my CZ-75 up to Kansas, for Mossberg, there were zero questions. Mind you, the CZ needed some machining (unknown to me at time of shipment), and I had to pay 80 bucks to have it shipped. Like I said though, no one asked me a single question about the Mossberg.
Was it just because an extractor isn't worth their time/money for an investigation or any inquiry into the legitimacy of the claim.
By the way, I never even suggested that it should have been covered under warranty as it was completely my fault.
I called back today, maybe five minutes ago to see if my order was placed since he didn't ask for my credit card information or any way to bill me. I was informed that it was a warranty part and would be sent by US mail. End of conversation.
Is this typical of firearms manufacturers? I had a warranty claim from CZ and I had to ship my CZ-75 up to Kansas, for Mossberg, there were zero questions. Mind you, the CZ needed some machining (unknown to me at time of shipment), and I had to pay 80 bucks to have it shipped. Like I said though, no one asked me a single question about the Mossberg.
Was it just because an extractor isn't worth their time/money for an investigation or any inquiry into the legitimacy of the claim.
By the way, I never even suggested that it should have been covered under warranty as it was completely my fault.