Scout21
Member
I originally posted this in another thread, but felt compelled to copy it over to a separate thread so as to prevent topic drift.
I got a 4.75 inch Rough Rider a while back and it's the biggest piece of garbage I've ever had the displeasure of handling. It spits lead like crazy and randomly locks up on me, requiring me to remove the cylinder to resolve the issue. Not to mention all of the screws tend to back out and require retightening. I've even lost a screw before I found out that they had to constantly be checked on. Loctite is an absolute must.
But worst of all is that it can't even hit a piece of printer paper at 15 feet (yes, feet, not yards.) I can consistently empty the whole cylinder without hitting the paper. It is the fixed sight model, so I would understand if POA didn't match up with POI. However, that's not the issue with my gun. My gun does not have any sort of repeatable group, at all, period.
I thought maybe the ammo I was using was the issue. Nope, no improvement with over a brick's worth of several different brands. Is there a possibility that I need to use a rest? Negative, didn't help. Maybe I just can't shoot it well? I let multiple people shoot the junky thing to no avail.
Knowing that there are lemons here or there with every product I eventually decided to give Heritage a chance to rectify the issue. I called to explain the situation and the woman I spoke with was fairly dismissive of my problem, stating that "the fixed sight models don't always shoot to POA." I told her that the sights were not my issue because if they were, the gun would produce some semblance of a group, just not quite to POA. I then explained the lead spitting and lock-up issue. She said that I can send it in, but I'd have to pay shipping. She quoted me $50 for their shipping label. That was not acceptable. I told her that the gun was broken from the time I bought it and that I shouldn't have to pay anything more. We talked some more and it was clear that I wasn't going to get anywhere and that I was wasting my time. I've worked in customer service before, I know what "go **** yourself" sounds like in polite terms.
I've got to say I'll never recommend any Heritage product for the rest of my days. I feel like a fool for wasting my money on this piece of handheld scrap metal. I even paid extra for the magnum cylinder. This is the only time I've gotten burned by a gun or gun manufacturer.
I recognize that it may sound like I'm hating on Heritage, but I really wanted to like this thing. An inexpensive, American-made .22 revolver is certainly something that has been lacking in the market for quite some time and Heritage fills this niche perfectly. However, looking back I wish I would've waited and dropped the extra $50 for a Ruger Wrangler, because I know from experience that Ruger takes care of their customers.
I got a 4.75 inch Rough Rider a while back and it's the biggest piece of garbage I've ever had the displeasure of handling. It spits lead like crazy and randomly locks up on me, requiring me to remove the cylinder to resolve the issue. Not to mention all of the screws tend to back out and require retightening. I've even lost a screw before I found out that they had to constantly be checked on. Loctite is an absolute must.
But worst of all is that it can't even hit a piece of printer paper at 15 feet (yes, feet, not yards.) I can consistently empty the whole cylinder without hitting the paper. It is the fixed sight model, so I would understand if POA didn't match up with POI. However, that's not the issue with my gun. My gun does not have any sort of repeatable group, at all, period.
I thought maybe the ammo I was using was the issue. Nope, no improvement with over a brick's worth of several different brands. Is there a possibility that I need to use a rest? Negative, didn't help. Maybe I just can't shoot it well? I let multiple people shoot the junky thing to no avail.
Knowing that there are lemons here or there with every product I eventually decided to give Heritage a chance to rectify the issue. I called to explain the situation and the woman I spoke with was fairly dismissive of my problem, stating that "the fixed sight models don't always shoot to POA." I told her that the sights were not my issue because if they were, the gun would produce some semblance of a group, just not quite to POA. I then explained the lead spitting and lock-up issue. She said that I can send it in, but I'd have to pay shipping. She quoted me $50 for their shipping label. That was not acceptable. I told her that the gun was broken from the time I bought it and that I shouldn't have to pay anything more. We talked some more and it was clear that I wasn't going to get anywhere and that I was wasting my time. I've worked in customer service before, I know what "go **** yourself" sounds like in polite terms.
I've got to say I'll never recommend any Heritage product for the rest of my days. I feel like a fool for wasting my money on this piece of handheld scrap metal. I even paid extra for the magnum cylinder. This is the only time I've gotten burned by a gun or gun manufacturer.
I recognize that it may sound like I'm hating on Heritage, but I really wanted to like this thing. An inexpensive, American-made .22 revolver is certainly something that has been lacking in the market for quite some time and Heritage fills this niche perfectly. However, looking back I wish I would've waited and dropped the extra $50 for a Ruger Wrangler, because I know from experience that Ruger takes care of their customers.
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