My Glock 17 Gen 4 problems...Part Deux

[Dr.Gun]

I had written previously about the multiple malfunctions of my new Glock 17 Gen 4, with stovepipes and ejection failures every 25 rounds or so. Well, I sent the gun back to Glock for repair or replacement and spoke to them today. The sum of their helpful response..."six to eight weeks, goodbye".

Not the service I would expect on a new malfunctioning firearm. Oh, I also had to pay the shipping.

When I bought a USED Kahr PM9 about a year ago that was having problems returning to battery, they emailed me a UPS sticker, repaired the gun for free, and sent it back in 48 hours, functioning perfectly.

This is leaving a bad taste in my mouth.

 

[Atticum]

Man that is awful. Sometimes you get the shaft just by chance of who answers the phone and what mood they are in, but yeah... you would expect better.

 

[Zerodefect]

Meh, 6 weeks ain't too bad if they get it right on the first repair try.

Kimber, Kahr, Sig often have a habit of speedy service. But it's speedy 'cause your gun is still broken when you get it back! Try sending it 3 time......thats months.

 

[Full Metal Jacket]

sorry to hear about your issues. i had a recent issue with my g19 that lead me to call glock. i got the same poor customer service that you did. they need to take lessons on cust serv from s&w & springer....