Need Taurus parts!

[TimboKhan]

My step-dad shipped a gun to Ruger to have some custom work done via UPS ground and had no problems whatsoever.

I don't like having to ship stuff back and forth either, but given that Taurus offers, and upholds, a lifetime-of-the-gun warranty, I can hardly see the issue when they don't want to send you a part. 9 bucks and a couple of weeks is hardly the worst thing in the world.

 

[rockstar.esq]

Chuck for gods sake the U.S. Government IS NOT REQUIRING YOU TO SEND YOUR GUN NEXT DAY AIR. Additionally I posted that I DO INFORM THE CARRIER THAT THERES A GUN IN THE BOX! Please read what I posted. Perhaps your inability to follow simple statements is what has caused your frustration!

So to simplify, (please read this slowly)

1) Take your gun to UPS, tell them it's a gun going back for warranty repair.

2) Don't label the box with anything indicating it's contents.

3) Pay them the damned $8.92 to send it to Taurus.

4) Allow Taurus to make things right.

5) Quit pretending that shipping costs $100.00 because you're too lazy to actually see for yourself.

* Please note that re quoting the Federal shipping regulations proves the fact that they provide for legal and inexpensive firearms transport to the manufacturer. So if this still seems complicated, no you're really not smart enough to "change out a spring".

 

[aaronrkelly]

Im just going to throw this out there.....

Your not shipping the gun to another resident of your state, such as the information your quoting says.

Your sending it back to the manufacturer......therefore does all that crap even apply? I think not, others may disagree.

 

[Chuck Perry]

That is all well and good. Unfortunately, the shippers in my area are familiar with their companies regulations and require handgun shipment via overnight/next day air. So I can either pay the higher shipping fee, or lie about the contents and try to get it shipped ground. I have sold many guns on this forum and others and have been down this road before. As it is now, my cheapest route is to pay my local dealer to ship pistols for me via USPS Priority Mail. Saves me a lot of time and a bit of money. I'd rather give them my money than UPS anyday. I am glad that your local shippers are either ignorant or willing to violate company policies for your financial benefit. Thanks for your responses, you are a true credit to The High Road. I will refrain from posting on the topic again lest I suffer any further personal attacks.

 

[Apple a Day]

No rockstar, you just don't get it. This has nothing to do with lawsuits, it has to do with competence and keeping your word.
Taurus was more than happy to send me the parts... and charge me for them. Unfortunately:
1)They didn't send me all the parts for which I asked
2)They send me a part which does not fit my gun.

A drunken monkey can install an extractor. If you are the kind of guy who doesn't mind throwing out money for someone to do simple things for you, okay. If you're willing to sit around without your gun for extended periods of time, well that's your decision. Personally, I like to actually shoot my guns which I can't do if they're off being repaired.

You have to come up with something better than silly arguments like "you must be a meanie on the phone" or "you're one of those people who likes to sue for nothing". You have no idea what I'm like on the phone because we've never spoken. I find it funny that you're the person who came up with the idea of suing the manufacturer, not any of us. Project much?

 

[whitebb]

Not to take over the thread, But it was stated that S&W doesn't take care of customers. I will stand up for Smith, They take awesome care of their clients and defective products. They pay both ways shipping, throw in a extra mag after repair, and do it fast!
Back to Taurus bashing.......

 

[rockstar.esq]

Apple, here's the thing. Lawsuits are frequently the result of poor communication and the fallout that ensues. You condemn Taurus because you're not getting spoon fed for taking the job on yourself. Your high strung whining about minimal shipping expenses and delays doesn't come with any accountability of your half of the conversation.

So you ordered and paid for parts for your gun.
They sent you parts that didn't match/ weren't correct.
Given the basic premise that you are responsibile to communicate your message to the person it stands to reason that it's possible they missunderstood you AND/OR it's possible you weren't clear.

-Rather a more likely scenario than they are hell bent on rendering poor service.

According to your post they are going to get back to you. Should they fail to do so, I'd agree that's poor performance on their part. I tried to point out that you're heavy handed litany about how poor their service is, rings false given the situation you've outlined.

You don't seem to understand that them making a mistake in shipping you a part doesn't equate to them being a bad company. What exactly did you do to ensure that you were clear? Did you send them a photo of the part you needed? Did you reference thier literature?

Ask a local auto parts clerk to pull up a part for you and at least 10% of the time they'll have the wrong one because there are variants and exceptions endemic to manufacturing. That doesn't make the clerk an idiot nor the car builder a poor company. Did it ever occur to you that gunsmiths make part of their money chasing details like this? All too often it's assumed that only the assembly/ handwork is the job rather than the more tedious follow through.

Following that up with your ranting about how incompetent they are at performing you a service other makers won't provide. Not to mention that you're too cheap to cough up the NINE DOLLARS to get it shipped to them so that they can actually see the gun / parts in question rather than count on your ability to describe what you think you need.

I'm not saying you can't fix your gun yourself. I'm also not saying that it's wrong to try to get the parts and get it done faster. I think it's unfair and poor form to crap on a company that honors it's lifetime warranty just because you won't/ can't give them a chance. Compare it to a vehicle manufacturer that not only doesn't warranty the car after a few years but in fact stops making/ stocking/ selling replacement parts for the car. I can't get my Jeep fixed at a Jeep dealer because it's carborated however I'm still getting recall notices on it!

The reason I posted that you sounded litigious/ rude :

I actually requested that they send me a new extractor, spring, and pin. The extractor was $8, the spring was $1, and the shipping on the parts was $5. They didn't send me the pin like I asked.

-Nor did they charge you for the pin- You also spent more on parts than the shipping cost to get it repaired properly as per their stated comany policy.


Eventually she told me she'd pass it off to a manager or a gunsmith and they'd call me back. Yeah, I'm really holding my breath on that one.

-Being saracastic about something that could be a result of your communication doesn't come off as level headed.

The woman on the phone when I tried to call and get a replacement refused to send them to me unless I either shipped the entire gun to them or sent them the broken parts.

- She's trying to get your gun fixed without Taurus charging you for it.


Since the extractor went walkabout and is lost I can't very well send it to them, now can I? If I had the pieces to send them then I'd just reinstall them on the bloody gun, wouldn't I?

- She didn't identify herself as a gunsmith or a psychic, she couldn't know that the part was lost until you told her. If the part broke, installing it again wouldn't fix your gun. Hence you sound like a condecending jerk braying at someone trying to save you time, money, and trouble.

Those leaps in logic didn't phase the woman on the phone so I ended up getting charged for the replacement parts.

- Not realizing that being a jerk doesn't change the reality. You were charged for parts because you are ignoring that Taurus doesn't have anything in it's corporate literature to guarantee that they will send any number of parts to any person calling asking for them qualified or not, free of charge whether you know what you're talking about or not. That they sent you parts for a nominal fee is a sign that they are trying to accomodate you. That you slam them for not sending them to you for free when you could have the whole job done under warranty makes you a jerk.

 

[Apple a Day]

Rockstar,
Since you weren't actually in on the conversation I had with the Taurus people, I'll fill you in so you don't have to keep making assumptions... because we all know what happens when you make assumptions, right?
I identified the make and model of the pistol
I specifically told them that it was the older model of the pistol
I gave them the serial number of the pistol, she looked it up, she even quoted me the year the pistol was manufactured and commented "Yeah, that IS one of the older ones!"
I couldn't have been more clear. She knew very well that it was the older model of the gun before she sent me the wrong piece. I can understand that they could have made one mistake, a slipup, but they made two in the same order, a simple order. They still haven't called me back. No messages, either. I get sarcastic after people do dumb things and expect me to sit there and take it, not before.
Keep trying to come up with blue-sky justifications. Maybe I speak with an accent the woman couldn't understand... yeah, that'd be a good one. Try that one next. Maybe I was speaking backwards and didn't realize it. Maybe they had a computer glitch that fouled up both things at the same time both times I called. Maybe the computer glitch also erased my information so they can't call me back.
Let me know what you come up with but be creative!

I'm not saying they're Hell bent on performing poor service; they just seem like they either don't care or are incompetent. You can keep trying to put words in my mouth and setting it all up as a straw man argument but it still doesn't change the fact that your entire set of comments is still based on the "you're a meanie so you deserve it" premise which doesn't hold water. You can't justify the fact that they didn't send me all the parts for which I asked by saying "Apple, you're sarcastic after the people to whom you sent money screwed up and then aren't making it right. It's your fault because you're a meanie!" or " Apple, you're a cheapskate-meanie because you don't like to throw money away by handing it to people who don't do their jobs correctly and then won't fix it or even call you back."
If expecting people to do simple jobs for which I pay them makes me a jerk then I'm guilty as charged, baby!

 

[orionengnr]

rockstar

What you seem to ignore is that S&W, Colt, and most of the 1911 manufacturers leave you high and dry when your gun breaks.

I must disagree.

On anything that could vaguely be construed as a warrantee, S&W will send a PREPAID Shipping Label. They pay shipping both ways.
Did it for a friend of mine.

I once sent S&W a revolver that had been abused by the previous owner. I asked them to have a look and quote me repair cost. They repaired and refinished the entire revolver, FREE OF CHARGE, and paid return postage.

At my request, Kahr took a look at the top 1/2 of my PM9 (it was in the barrel-peening S/N range) even though I had no actual problems. They replaced slide, barrel, recoil spring assy, FREE OF CHARGE, and threw in a pair of tritium sights. Back to me within one week, and they paid return shiping.

Para Ord sent me a prepaid shipping label the second time around (They probably would have fixed it right the first time but I probably wasn't quite clear enough on the actual malfunction).

Bad CS is bad CS, and I will avoid those companies.
Good CS exists; see my examples above. I will continue to buy from and support those companies that provide it.

 

[rockstar.esq]

orionengnr I'm glad to hear that good things are happening in terms of service through the manufacturers you listed. A cursory search on any of those companies & thier customer service on this forum will show how things haven't always been this way. I hope that the good service continues to happen, it's better for all concerned.

Apple, what do you want from me?

I asked you about what went on in your conversation with the Taurus rep.
-No "projecting", no blaming, no whining.
- Plus I was giving you the opportunity to fill in gaps without assuming anything. So please cram your "blue sky assumptions" comments as well as your pithy epithets. For crying out loud I answered every question you asked of me based on logical arguements driven by the information you provided.

I explained why I thought you weren't seeing how the conversation as you posted it could be interpreted differently.
-Used the conversation YOU POSTED to point out why you came off to me as a jerk to the Taurus rep. Please get it into your head that all of that was interpolated from your post. Ommiting the part of the story where you weren't a jerk has a way of making you sound like a jerk!

You answered my follow up questions yet continue to lamely assert that I'm vindicating a company based on you "being a meanie" &/or making things up about you.

Earlier I did assert that if they don't follow through and make things right with you, that's poor customer service.

Now that you've added detail to your initial conversation with the Taurus rep I can see how you did try to make sure you were on the same page with them. Even if you weren't completely clear with them I still think that by accepting payment for parts, they should do a return/ exchange / refund for you to make things right. Given the time elapsed on this thread I think that Taurus has dropped the ball and shame on them for it.

I took you & others to task on this because I saw a company getting lambasted by a couple of folks who seemed to be focused on how Taurus doesn't have gunsmiths answering the phone providing them with free parts. I took particular ubrage with the earlier comments about "100.00" in shipping charges being reason enough to ignore an unlimited lifetime warranty which in my personal experience has been honored completely on several occasions. When I pointed out the real shipping costs, I got posts telling me that I have more patience with getting "jerked around" than you do. Well you were fine with stupidly inaccurate shipping costs getting bandied about, you were also fine with half explaining your situation with them. I've shown you and others no patience for "jerking me around" with half truths and conjecture. In all things it's best to consider the source.

 

[P95Carry]

I don't see too much gain by leaving this running to be honest. Most bases seem covered, albeit with some less than courteous comments at times.

From a reasonable start we seem to have reached a broad ''bashing'' stage in many directions. Enough.