Rockstar,
Since you weren't actually in on the conversation I had with the Taurus people, I'll fill you in so you don't have to keep making assumptions... because we all know what happens when you make assumptions, right?
I identified the make and model of the pistol
I specifically told them that it was the older model of the pistol
I gave them the serial number of the pistol, she looked it up, she even quoted me the year the pistol was manufactured and commented "Yeah, that IS one of the older ones!"
I couldn't have been more clear. She knew very well that it was the older model of the gun before she sent me the wrong piece. I can understand that they could have made one mistake, a slipup, but they made two in the same order, a simple order. They still haven't called me back. No messages, either. I get sarcastic after people do dumb things and expect me to sit there and take it, not before.
Keep trying to come up with blue-sky justifications. Maybe I speak with an accent the woman couldn't understand... yeah, that'd be a good one. Try that one next. Maybe I was speaking backwards and didn't realize it. Maybe they had a computer glitch that fouled up both things at the same time both times I called. Maybe the computer glitch also erased my information so they can't call me back.
Let me know what you come up with but be creative!
I'm not saying they're Hell bent on performing poor service; they just seem like they either don't care or are incompetent. You can keep trying to put words in my mouth and setting it all up as a straw man argument but it still doesn't change the fact that your entire set of comments is still based on the "you're a meanie so you deserve it" premise which doesn't hold water. You can't justify the fact that they didn't send me all the parts for which I asked by saying "Apple, you're sarcastic after the people to whom you sent money screwed up and then aren't making it right. It's your fault because you're a meanie!" or " Apple, you're a cheapskate-meanie because you don't like to throw money away by handing it to people who don't do their jobs correctly and then won't fix it or even call you back."
If expecting people to do simple jobs for which I pay them makes me a jerk then I'm guilty as charged, baby!