hipoint praise
Let me begin by saying I have NEVER posted on a forum. Never. Any forum. However, I was compelled to tell my story. I will keep it short. I have dealt with other firearms customer service in years past but nothing like hipoint. I have a 9mm 995 circa 1996. After 1000’s of rounds and flawless operation, the other day after the first round down range the trigger stuck back and would not reset. I called hipoint with the serial number and spoke with the tech. Let me say it was refreshing to speak with a REAL person, and someone who knew what they were talking about. He had stated he had been with hipoint since “Day One.” Long story short… by the end of the conversation I was being mailed not only a new trigger, but an updated stainless steel firing pin, double spring, sling, instruction manual, and scope rings. He offered me the TS stock for $40 shipped to my door, which I couldn’t take advantage of at this time, but appreciated the offer. Needless to say, I was VERY impressed. And THAT is what customer service is! I was contemplating purchasing the .40 cal carbine. No more contemplation, I will be buying one.
Let me begin by saying I have NEVER posted on a forum. Never. Any forum. However, I was compelled to tell my story. I will keep it short. I have dealt with other firearms customer service in years past but nothing like hipoint. I have a 9mm 995 circa 1996. After 1000’s of rounds and flawless operation, the other day after the first round down range the trigger stuck back and would not reset. I called hipoint with the serial number and spoke with the tech. Let me say it was refreshing to speak with a REAL person, and someone who knew what they were talking about. He had stated he had been with hipoint since “Day One.” Long story short… by the end of the conversation I was being mailed not only a new trigger, but an updated stainless steel firing pin, double spring, sling, instruction manual, and scope rings. He offered me the TS stock for $40 shipped to my door, which I couldn’t take advantage of at this time, but appreciated the offer. Needless to say, I was VERY impressed. And THAT is what customer service is! I was contemplating purchasing the .40 cal carbine. No more contemplation, I will be buying one.