Pager Pal Complaint by Jacobus Rex

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auldpharght

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When a THR member posts a complaint that has the distinct odor of bovine fecal matter, it becomes a responsiblity to present BOTH sides of the story.

The thread "Don't buy a PagerPal holster" by Jacobus Rex met the odor test and I corresponded with Pager Pal as a disinterested 3rd party.

What follows is Pager Pal's rebuttal to Jacobus Rex's allegations.
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Dear Mr. Noland:

Thank you for the information. I will offer no excuse. The incident in this thread is one-sided and biased. Our side of the story follows:

When our product is sold by an authorized dealer, we replace the product through that dealer. The gentleman was extremely reluctant to give me the information, as to the name of the shop, the address, the phone number, etc.

The holster which was returned to us was a design that has been out of production for nearly 4 years. I told him I would contact the gun shop, replace the product through the dealer, and he could take the damaged one back to the gun shop. A lot less trouble for him, than mailing it back.

In spite of this gentleman's reluctance to give me any information, I finally agreed to replace it for him. And, by the way, it was replaced. And, we did not change our minds about replacing it once we received it. His holster was replaced. We have no idea who he purchased the original one from, if it was purchased 3-4 years ago before that particular model went out of production, or if it was purchased very recently as he stated. He had no receipt, wouldn't give me the information on where it was purchased, and he still received a free replacement.

Bottom line, it is a great Concealed Carry holster, and we do stand by our warranty, even under unusual circumstances. What more can I say. And, the satisfaction guarantee is 30 days, but the product and workmanship is guaranteed for a lifetime. We DO honor our warranty.
ppgun.jpg


This was an isolated incident, and I cannot say that we have not suffered a few setbacks recently with a combination of unfortunate problems. However, we are making our best effort to correct any problems, and solve any complaints.

I have copied and pasted this comment several times, and hope that you will give us an opportunity to serve you if you should decide to give us a second chance.

We welcome any comments, positive and negative, and as I said, will do our very best to keep our customers happy, satisfied, and carrying concealed safely.

Sincerely,
Tammy - Pager Pal Holsters

Original Post - "Don’t bother with buying a PagerPal holster. I purchased one a little over two months ago.

"It broke the first time that I put it on about 15 minutes after I opened the package. I thought no problem; I’ll just call them and send it to them for repair/replacement.

"I soon learned that PagerPal doesn’t honor their warranty unless they sell you the holster directly from their website/phone order. In other words, no warranty on any holsters sold at a gun shop, etc. I explained to them that the store that I bought it from has no more and is getting no more. I didn’t want to just return it for a refund either because I expect the warranty to be honored.

"After a long phone call, they finally agreed to replace it. I sent the holster in and called to check the next week. They stated they had decided not to honor the warranty after all. I reminded them they had promised to do so and they again agreed to replace it.

"I’ve repeated this dance once per week for the last 7 or 8 weeks. I’m just giving up. They haven’t returned my broken holster but they can just keep it. I see their point to some degree. However, they should have never agreed to replace it and then backed out."
 
OK, let me explain one more time.

Regarding them wanting to contact the gunshop and my so called "reluctance" to give them information:

They were given the name and location of the gunshop. I didn't give them a phone number because I didn't have it. I also told them that the holster could not be replaced by the dealer because he no longer sells PagerPal products. The only reluctance on my part was that I thought they should honor their warranty not bother some small gunstore owner about warranty work that should be PagerPal's job. It would not have been easier to return it to the shop than mail it because the shop about 50 miles round trip from my home. It is in a town 25 miles away from my home. I work in a nearby community to that town, but why should I have to justify may wish to have warranty work done and not have to take off work to return a holster for refund. I'm sure if they did call him, they got an earful. Besides, I actually still wanted the holster and just thought it would be no big deal for them to honor their own warranty on a new product. (Strange as that may seem.) In retrospect, I would have been better off just throwing the thing away. It took 8 weeks and either 9 or 10 phone calls to get replacement.

Regarding the holster design being older:

I don't care that it MAY have been manufactured a few years ago. I bought it new.

Regarding the date of purchase:

I don't guess the date on my receipt counts?? I gave them that info but didn't send them a copy because they approved the RMA over the phone.

Regarding their claim that they didn't change their minds about replacing it:

I called each week to confirm shipment and each week they said that the replacement order would not be completed and it had been placed in a "problem file". Each time I went through the same process of convincing them to replace it after all.

As noted before, I had two problems with PagerPal:

1. I thought they should honor their warranty on a new product.
2. I thought it was bad to keep changing their minds about replacing it after they had committed to doing so.

At the time that I made the post, I had not received a replacement. I had just talked to them a few days before and got the same dance. I decided to just give up and write it off.

I just wanted to make a post to let others know about my experience with them. Little did I know that I would be subjected to public release of private information about my transactions with the company by Tammy at PagerPal and inquiries by “disinterested†3rd parties. PagerPal never questioned the purchase date or the fact the holster was an older design until after I made my problems public. I guess that is what I get for my troubles. Believe me, I’ve got better things to do that make up stories about PagerPal.


At any rate, please feel free to take note of or ignore my own experience with them. You might want to check around and see want other people have to say about them.
 
I'm still interested in finding out what, exactly, broke on the holster. Was it the fake pager that broker or was there some problem with the leather part of the holster? I have one but stopped using it after discovering that it didn't work for me. It seems to me that there is very little that can actually break with this holster (not that I'm disputing your account).

BTW, the original post on this thread should have been placed in the thread Jacobus Rex started. Would have made it easier for others to get into the discussion.
 
Howdy, SouthPaw.

Sorry that I didn't answer sooner. My holster had metal fasteners for a clip to hold the pager or knife case thing that can with it. (The knife case thing must be a separate item now.)

One of the fasteners broke whenever I put the holster on. From what PagerPal told me, they stopped using the metal fasteners and started stitching a leather tab onto the holster. My replacement holster has a stitched leather thing for the pager clip.
 
There's ALWAYS two sides...

"Little did I know that I would be subjected to public release of private information about my transactions with the company..." Jacobus Rex

I am of the opinion, J.R., that you were counting on being the only voice heard.

Your protestations about violations of your privacy are simply not true. No personal information was devulged and no one has a clue as to who or where you are. You remain anonymous, unlike your alledged adversary.

Fairness dictates that each party be allowed their explanations and to present their point of view. I simply provided that service. I find it odd that you would object.

(SouthpawShootr, I posted a new thread so that it wouldn't be buried.)
 
This situation is certainly interesting, and I read the response by PagerPal over at GlockTalk...

...BUT......


with all the unsatisfied reviews ON pagerpals WEBSITE... not one single positive review, I'm not even gonna bother with that company.


Pagerpal doesn't even get a favorites link on my computer like every other company does. I'm not even gonna waste my time. :)
 
auldpharght, perhaps you didnt make a very thourough read of the original thread, it included a link to the very rebuttal that you posted. I wonder about your motivation behind starting a whole new thread for it.

When a THR member posts a complaint that has the distinct odor of bovine fecal matter, it becomes a responsiblity to present BOTH sides of the story.
Click to expand...

I agree. So, where is the other side of YOUR'S?
 
I can vouch for the fact that Jacobus Rex bought the holster recently. I can vouch for the fact that the holster was new in the package. I was with him in the shop looking at it myself at the time is was purchased and had thought about buying it myself but didn't. I can also vouch for the fact that it broke almost immediately. Since I work at the same company as he does, I can also vouch for the fact that he made several phone calls to them from work over a several week period. I do not know the total number of calls he made nor do I know what was said by each party during these calls, but I was in the same room when several of them were made.

So...

1. The implication by Tammy that he may have had this holster for a long time (because the design has been out of production for 4 years) is WRONG and should be seen for what it is, an attempt to discredit Jacobus Rex as someone who is trying to get a warranty replacement on a worn out holster or something.

2. Jacobus Rex does live quite a distance from the shop where this holster was purchased. How the heck does Tammy know that it would be "A lot less trouble for him, than mailing it back"?

Now for my $.02.
Look at the reviews on the PagerPal website. Not a single positive one on there. I have never seen a company that had any kind of review section like that.

As for that holster, I am glad that I did not buy it. I guess it would be me having the problem.

I will not buy any holsters from PagerPal or any other company that I cannot deal directly with. What if I buy a PagerPal at a gunshow and have a problem? Am I going to have to hunt down the dealer who sold it to me (maybe in another state) and have the warranty honored through them? What if the company went out of business? What if I buy the holster in another city, do I have to take it back there? What about buying it online or from a catalog? Do I have to mail it back to the company I bought it from? How is that easier than just mailing it back to PagerPal?

Even if everything Jacobus Rex said had been wrong (which is not the case) I would still have to pass on PagerPal just because of the fact that they do not want to deal directly with you and they have a horrible reputation for customer service.

So auldpharght, did they give you any answers to these questions?
 
c_yeager's concerns

Since you discounted what I stated for the purpose, just what dark, sinister plot is afoot that you suspect was the reason for my post, c_yeager?

Auldpharght
 
Quote from Tammy via auldpharght:
We have no idea who he purchased the original one from, if it was purchased 3-4 years ago before that particular model went out of production, or if it was purchased very recently as he stated. He had no receipt, wouldn't give me the information on where it was purchased, and he still received a free replacement.

Now that I think about it some more, why do they need a receipt? Do you have to keep the receipt forever for them to honor a LIFETIME warranty? What if you have the holster for 5 years and it breaks? Will you still be expected to produce a receipt?

She mentioned that because he was uncooperative she was unable to determine whether he purchased it recently or not. WHAT DIFFERENCE DOES IT MAKE? It is a LIFETIME warranty.
 
Since you discounted what I stated for the purpose, just what dark, sinister plot is afoot that you suspect was the reason for my post, c_yeager?
Click to expand...

Perhaps cry for attention? Or maybe you have personal problem with Jacobus? Or perhaps you are shilling for Pager Pal? Or perhaps it's something else entirely. Your inability to answer the question leaves the rest of us guessing doesnt it?
 
I'm confused. Your first post (not to buy a pager pal holster) said you never got a replacement. Now you say it took: "It took 8 weeks and either 9 or 10 phone calls to get replacement." Which is right?

Even if you got the replacement, I agree that it shouldn't have been so much work to get it.

Alan
 
fairness...or not

..."a shill"..."a cry for attention"..."a personal problem"... What an interesting observation, c_yeager.

A private company that provides a payroll, a product, services and supports firearm owners IMO gets mugged on this forum and you ignorantly pile on.

I posted their explanation to me. So it's a duplicated on another site, so what? Rex Jacobus's complaint was posted on other sites. Did you bitch about that?

My effort is to keep the details of the disagreement open and to keep it from getting buried in the pile of contrary posts, and you make pananoid statements about shilling, crying, personal problems, etc.?

What a sad comment on your senses of observation and fairness.

Auldpharght
 
My effort is to keep the details of the disagreement open and to keep it from getting buried in the pile of contrary posts, and you make pananoid statements about shilling, crying, personal problems, etc.?
Click to expand...

IMHO, saying that the original poster's complaint had "the distinct odor of bovine fecal matter" has the ring of your passing judgement, not an attempt to merely present an unbiased report of both sides of the story. You seem to question the original poster, yet take PagerPal at their word, which is I believe where these sort of questions are coming from.

Rocko
 
Final Comments

Rocko, while I welcome your comments, you will note that I have not endorsed nor voiced agreement with the company's answer.

The tone and content of Jacobus Rex's complaint was sufficient to cause me to believe that it the discussion was incomplete.

Jacobus Rex did not expect his point of view to be challenged in this closed forum, and his subsquent protestations showed that to be true.
That is patently unfair and his complaint being presented without the other party being able to answer on a forum title "The High Road" is somehow ironic.

I believe that the individuals who are the companies do have the same right to be heard as the individuals whom make allegations against them. As I stated previously, Jacobus Rex remains conveniently anonymous while Pager Pal and Tammy certainly do not.

Decades of arbitration have taught me that usually neither story in a disagreement is pure truth or lie, but one can only find the truth by listening to both sides.



















"The High Road" "The High Road"
 
Now that's funny! On their own site too.....this thread just gets better and better....I may have to buy one just to post a response on their site....
 
If you want to see complimentary reviews, you have to look at the "Testimonials" section of their website. You have to give these guys credit for tolerating adverse comments on their website. It would be far too easy for them just to dump the negative comments.

For some people it works. I know several LEOs who use them, one of whom is a line officer who has been on the force in excess of 15 years. Everytime I see him at a gunshow, he's using it.

It's easy to get "made" by people who have played with these things. Usually the person in question is wearing very ill-fitting (loose is necessary for quick deployment) pants and the fake pager kind of hangs out at an angle (I know you can use real/deactivated pagers, but have yet to see someone do it). If you wear tight pants, the holster will print and you'll have a tough time getting the gun out quickly. I don't like it, but there are a bunch of holster designs I don't like. I haven't used mine enough to have formed an opinion about quality one way or the other. The leather is decent and the stitching neat and professional. About the only weak point I see is the fake pager. Now as far as customer service goes, I have no experience with them directly.
 
auldpharght

Thanks for posting the other side of the story. I always wonder what the other side has to say and in this instance I was given the opportunity to hear it.
 
There's nothing like stirring to increase the aroma.

As to hearing the other side...
A link to the response was available for anyone who wanted to read it.

The matter of Pager-Pal being informed of when and where their product was purchased, as well as the reasons for wanting a replacement sent directly to him, seems to have been avoided by P-P.

J-Rex appeared to be willing to drop the matter after his product was finally replaced.
It's others who seemingly want to keep it stirred up.


auldphart's quotes;
I am of the opinion, J.R., that you were counting on being the only voice heard.
Click to expand...
Opinions are like rectums everyone has one and no one thinks their's has an odor.
Fairness dictates that each party be allowed their explanations and to present their point of view. I simply provided that service.
Click to expand...
There was already a link to an almost identical corporate response. You provided no additional worthy information.
My effort is to keep the details of the disagreement open
Click to expand...
Thank you for deciding what is and is not needed.


Perhaps auldphart, you should apply for Moderator status.

You could become the resident BFM Sheriff. :rolleyes:

If you really cared about fairness perhaps you should have tried to get their response to his reply.
But wait a moment... that's really none of your business is it?
 
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