Phantom 9/11: LE draws down on my family

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Weisbrot

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Last night at 2AM my wife heard the doorbell ring; I woke up to loud pounds on the door. We head downstairs; I'm holding my holstered J-frame behind my back.

I look through the sidelights; its a blue uniform with his hand on his weapon. At the same time, a female voice from outside - off to the side- shouts out "Put down the gun sir!". I step back hands up, look through the living room window which was not shuttered and see a very bright light. I can very dimly make out a figure pointing the light and something else. Gun goes down right in front of that window. Thanks for not killing me, m'am.

The officer tells me that a 911 call came through from my number, so they called back and got only static. At this point my Lab strolls down the stairs, yawning. Woofs at the officer and wags her tail. The light from outside moves over to stay on her. Good job, m'am. Fire at will.

The uniform I can see asks if all is clear, and says that sometimes "phantom" 911 calls are received from lines using VOIP- which is how we receive our phone service. This is the second visit from LE in just a week- the first time was daytime, and they didn't draw down on my wife.

Our VOIP provider says no 911 call originated over our service. They think the previous homeowner retained their number, and that number is still associated with our current address. The VOIP service also said that it was impossible for our phones to have initiated the call due to dying batteries or mis-dials, since there was no record of 911 calls through their service. But the LE said the call came from our number, and confirmed the number when we gave it to them. I thanked them for their response and apologized for their trouble.

Anybody have any ideas? Please let me know before my wife has to replace her husband or our vicious guard dog.
 
No idea about the call, but how did the female officer know you had a gun behind your back, if you're looking at her through a small sidelight, and she's off to the side of you?
 
I would definitely get to the bottom of it and not shrug it off. While be awoken at the wee hours of the morning is an inconvenience to all parties involved, I would be more worried about the possible outcomes. Two phantom calls in a week is most likely going to give that PD the notion that any further calls will also most likely be false alarms and may slow their response times. Then what would happen if in the unfortunate event that you really did have to call 911?

Personally I would not let this settle itself and get to the bottom so it can be corrected. Best of luck and give your guard dog a little scratch behind the ear for me. :p

Shawn
 
I think you are pretty lucky the cops had a pane of glass between themselves and your dog when it came downstairs or you'd likely have a dead dog. Please close your window blinds at night. At night, anyone can see in and you would have no idea they are there unless you've got some utility lights or motion detectors (which have a very limited range anyway). I would definitely take steps to ascertain if the local 911 call center has the previous owners phone number associated with your address, if that is what is happening that needs to be corrected ASAP. I have no idea what the process involved is, but considering that its government its probably an overly difficult process that will take some time to correct, so you should get started now.
 
Keep this in mind if you use a shotgun for HD. I have heard of people being arrested for bringing a shotgun to the door when the cops came out. I keep my handgun concealed when answering the door for this reason.
 
Caller-ID, like an email address, is easily forged and some people seem to take amusement in trying to get SWAT called out to a residence. Google "swating"
 
Thanks for the feedback.

Answering a couple of questions:

-The officer looked through our uncovered living room window to the foyer on the same level. She saw the holstered weapon from her side angle; I was backlighted. Yup, we should have had the blinds up; they're sitting in boxes under that same window. We just moved in a few weeks ago and haven't finished all the window treatments. Guess what my honeydew job is for this week?

-We do have outdoor lighting; the officers just set themselves up correctly to have a crossfire if necessary. They did a good job; even with all the outdoor lights the female officer was mostly obscured through the living room window.

Here's what we found out:

- Our VOIP provider told us no 911 calls have come over our service.

- Our local 911 supervisor told us both calls came from a number we didn't recognize. This is problematic because it indicates that the first responding LE team was untruthful when we gave them our home number- they said "Yup that's the one, we called it and got static." The second team said they called the number and got static, but didn't ask for our home number. I called the number and got a message that the number was not accepting incoming calls. I think both teams were playing fast and loose with their response about calling the number to confirm- could be 911 operators fudged it also.

- The 911 admin told us that the number appeared to be a permanently assigned AT&T number required by law to allow homeowners to have access to 911. The idea is that a landline plugged into the jack could call 911, but not accept calls or place calls to other numbers.

- AT&T reminded us why we fired them with their smug responses blaming our current provider. I insisted they investigate and begin a case, since the number given to us by 911 was an AT&T number. I let them know that failure to assist would result in legal action from us, assuming I wasn't killed by the next responding LE team.

It doesn't appear to be "swatting", since the number used to dial 911 wasn't spoofed- they couldn't have called 911 and caused a response to our address without using or spoofing our own number. I won't discount the possibility that someone has signed up on a VOIP service and registered our address, though.


I fully agree with posts six and seven above. I also see that I need to take some coursework on home defense, since I did just about everything wrong. I'm also still convinced the officers- especially last night- did a good job in a difficult situation.

ATBackPackin- I'll give our four-legged tower of terror a treat for you. Hope you make it to the Adirondacks someday. We currently live 45 minutes away from the AT, and I grew up just a few miles away from Damascus, VA. God's Country, all of it.

Thanks again for the assist, and I would welcome any other suggestions or ideas on reasons for this happening.
 
ask whoever is in charge of 911 to add a note in the database about the wrong number tied to your address.
 
It happened to me here in sunny Arizona. The first year we move in our new house we had three 911 responses. I had my phone checked, Changed phones, still happened again. Very nice about it, however I knew by their attitude they didn't believe no one in my house dialed 911. but in the last 10 years no problems. Except the Goodyear police did respond to a barking dog complaint from our crazy neighbor ( damn, I'm glad they moved ), but that was easy to clear up, my Beagle had been put down 3 months before.
 
When I moved into my last house I had the police coming over to visit unannounced on a regular basis. It seemed there were several incidents with the previous tenants so if anyone ever called 911 in the neighborhood the police just automatically appeared at my address. After a half dozen incidents they stopped. It was always is this house # 116? No it's 112!

It was just a case of wrong address because of prior incidents.
In my case one of my neighbors didn't have a very good marriage.
 
This happened to me once right after we had moved into a house we'd just bought. No VOIP, regular land line. We hadn't unpacked our phones yet so none were even hooked up. The responding LEOs were polite, professional, and even apologized for any inconvenience. We lived in that house for 2 years and it never happened again.
 
If your phones are cordless a call from another phone on the same frequency may have sent the call via your land-line. Not so much a problem with newer phones,but older cordless phones were very vulnerable.
 
Slightly before we got 911 service here, I had a funny one.... I brought home a "phone book" from a dialer program at work, and installed it on my PC at home. Then I tried to use it about 0300. The office was set up to dial "91" to initiate a call, followed by the "1", then area code and number if an LD call. Naturally, the first service I tried to call was LD, and while I dumped the call as soon as I thought about it, the phone rang in about 90 seconds.... "Can we help you?" The Telco had their operators checking on 911 calls at the time.... She bought my explanation....

Some years later, my cellphone croaked, and the carrier gave me a loaner. I'd always carried a "flip" of some kind - covered keypad, but they had to give me a "candy bar" type - that's with the keypad right out in the middle of the world. I wear 'em on my belt. I was sitting in my office talking to a friend on the landline when the cellphone rang. Seems that it was bumping the chair arm and calling the PD's non-emergency number.... 911 would have gotten an Officer - it's almost 100% here - but since it was their regular number, no response.

Mom got into it with the PD about the same way - I had her pocket phone set up with the PD in "location 1" of the dialer. On that phone, if you pressed and held "1", it would automatically dial whatever number was in slot 1 with no further action. Mom was about 82 at the time (she's 95 now), and tends to dial LD numbers by leaning on the "1" until she remembers what else to do.... Kinda fun when she did this from Dallas....

(That phone was re-programmed :D....)

IAC, there really are several ways for cordless and VOIP phones to pop the wrong number. AND, the 911 database may not be accurate. That seems to be a major issue in areas where a recent changeover was made. They should see the right number on their display, but it's anybody's guess what else will turn up.

Regards,
 
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