Question for/about local gun stores hours

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Every LGS I've ever been in, without exception, spanning my entire life, I was met with one of two crappy attitudes from staff:

1) What are you doing here? Clearly you're not part of the clique of customers I recognize, and you're an obvious inconvenience to me...

2) Since I work in an LGS, and you're a customer, you must know significantly less than me about everything and anything related to firearms, hunting, and general outdoorsmen equipment.

Once in a great while, when I see a new LGS open, I'll test the waters, but so far, every LGS is the same. I don't know why I even waste my time. My local Sportsman's Warehouse has very competitive prices, a great selection, and staff that treat my entire family like we've been lifelong friends. Obviously some of their staff are more friendly than others, but by and large, we receive infinitely better service there than anywhere else.

Bobson, you need to come to Maine. We were shooting the proverbial brown stuff at my LGS tonight until about 9:00pm.
 
Yes. Small retail businesses need to be open 24/7 to accomodate customers with bizarre schedules. They need to stock every item manufactured for firearms. They need to post every item on their website. And they need to sell every item cheaper than the cheapest price posted anywhere else.
What a winning formula! It's easy!


Wow.... No one said anything close to that.
 
Wow.... No one said anything close to that.

Yeah. That was a leap. Have to accommodate bizarre schedules? You know who works "bankers hours" like m-f 9-6 sat 9-2? Bankers. And many others who provide services. You know who works till 8pm? Anyone trying to sell to bankers and people who provide similar services (retailers)? As much as selling guns are a service, LGSs are sellers and if they would like to not lose business to big box stores, sticking to bankers hours seems like a losing strategy.

As for pricing, you don't have to be the lowest, you just have to justify to the customer the difference. It's a competitive market, and you finding an edge is key.
 
Yeah. That was a leap. Have to accommodate bizarre schedules? You know who works "bankers hours" like m-f 9-6 sat 9-2? Bankers. And many others who provide services. You know who works till 8pm? Anyone trying to sell to bankers and people who provide similar services (retailers)? As much as selling guns are a service, LGSs are sellers and if they would like to not lose business to big box stores, sticking to bankers hours seems like a losing strategy.

As for pricing, you don't have to be the lowest, you just have to justify to the customer the difference. It's a competitive market, and you finding an edge is key.

Actually my "bizarre" schedule is with a bank ;) I must confess it is at a call center


Bad grammar and spelling because this was sent from my iPhone using Tapatalk
 
I completely agree with the sentiment of the OP and many in this thread. I live in the heart of the CA silicon valley. Lots of discretionary income, many people with hobby's, 'toy's' and other personal interest activities. Yet the gun shops, few and far between, just don't seem to be interested in catering to the clientele or innovating their businesses:
None are open on Sunday (except those with a range). I know they are small and long hours are difficult, but many have 6 or more people working in them and so they could adjust their schedule to be open.
And what are they doing when they are open all week instead? I used to think that they had special days/hours solely for the LEO crowd, but I don't think they do. So why be open then and sacrifice evenings and Sundays?
The attitude of the employees seem rather cult-like. I'm not an expert, nor a frequent face in the shop, so I have to really work to get any service from them. Moreover, their advice seems very one-sided, rather ancient and parochial when I do get any help.
The prices are really high. Really high. I expect to pay more, and I'd be happy to (if the other issues were addressed). But list price and seemingly more for any significant item just seems absurd in today's world.
I agree that it would be a loss to see the smaller shops go under. And there has been more than one time that I've been tempted to open one and see if I could do better. But overall, I don't see how they can last.
B
 
The concept of 8-5 or 9-6 retail never really made any sense to me. 11-7 would be a lot more practical, but few LGS's have adopted such hours. I guess they expect you to wait for a day off. Which is pretty much what I have to do.
 
Not everyone works M-F 9-5. Many jobs have folks with days off during the week - police, fire, nurses, retail, and any other occupation where there are some folks working somewhere in a 24/7 situation.

Many small LGS are one man shops, and working 80 hours per week is rough.

Can they try to work differently? Maybe, but how many of those complaining have companies who have employees working 24/7 or similar? Do you also work 60-80 hours per week for 40 hours pay? Not every small store can afford to hire extra people
 
Yes, not everyone works 9-5, but there is a reason there is traffic in major cities from at 8 am and 5 pm.
 
Gotta go with the arrogance of many (but not all) LGS employees. And some healthy incompetence.

If you don't know the difference between a 5.56 and .223 chamber, fine. But don't feed me a line of BS because you think that you do! Be sure, first.

Know that 9mm Luger is the same cartridge as 9 x 19mm before you tell me it "won't fit" in my Beretta. Don't tell me the virtues of loading spitzer bullets in a 30-30 for my 336...etc., etc.

When I come in and want an 'xyz' gun, and I explain why, don't try to sell me an 'abc' gun that is not even similar. Assume that when I come in for a particular piece and I have told you why I am looking for that model...that I am in fact looking for that model.

If I ask a technical question about a certain thing, don't make up an answer...just tell me you don't know.

Proprietors...hire people who, if they don't know about guns, want to learn.

Please.
 
Yes. Small retail businesses need to be open 24/7 to accomodate customers with bizarre schedules. They need to stock every item manufactured for firearms. They need to post every item on their website. And they need to sell every item cheaper than the cheapest price posted anywhere else.
What a winning formula! It's easy!

Here's a winning formula for business I was taught many years ago...

If you're not open, you're losing money...
 
When I worked retail the store hours were 8-6 m-f except Thursday was till 7 Saturday was 8-5 and Sunday was 10-3 there were only 8 employees(we made deliveries also) and simedays we came in at 7 in the morning. I learned the retail ropes there as we never turned away a customer even if we had to boot up the computers again.
I've bought from several LGS in 3 different states honestly the service there is quite poor generally.
I had one awesome experience in KS where they helped me pick out a gun politely, let me hold several at the same time it was a great experience.
Most others are either lazy or rude, or know next to nothing. I have no problem paying for service and expect to. I also understand overhead but sometimes you got to have some sort of selection. Some examples;
One shop only had Kimber magazines for 1911s and seemed confused why I would want any other brand
Another- though a Ruger dealer had 4! Rugers to look at.
I've shopped at Buds in Lexington KY and have had mixed results( I've purchased about 6 guns from them) in some cases they are helpful- including one Case where a woman didn't know about guns but was very helpful anyway(used the computer to look stuff up)
In other cases I've walked in to shops heard the discussion behind the counter involving blowing stuff up or killing people and walked out.

I'll get off my box now
 
Many small LGS are one man shops, and working 80 hours per week is rough.

Absolutely true. And how many threads have we had here where people complain that the folks working in the LGS don't have any personal experience with some particular piece of gear? When are they supposed to shoot if they are supposed to be open dawn to midnight to accommodate the clock punchers?
 
It's a good point, but just a bit outdated. The issue is that LGS' are competing against establishments that are opened 7/24/365. All of the web-based firms fulfill the 'continuously available' goal. So to compete, it seems that there is the need for each and every LGS to also have a 7/24/365 web presence. Cater to the local crowd but have web-scale visibility. Be open all of the time but take advantage of the unique nature of firearms (government regulations, buyers strong desire to handle before buying) to also support a brick and mortar establishment.
It seems to be what CheaperThanDirt did. It's what Ace Hardware did. I see a business opportunity here for (myself or) someone to make that a reality. If not, there will be no stocking LGS' left in 5 years.
B

Here's a winning formula for business I was taught many years ago...

If you're not open, you're losing money...
 
I wouldn't be lauding CTD; their shipping costs from 3 warehouses has most totally ticked off and personally I find their prices to be anything BUT Cheaper Than Dirt; same with Bud's, not always the cheapest - MY LGS can beat Bud's and others, all you have to do is ask
 
I wouldn't be lauding CTD; their shipping costs from 3 warehouses has most totally ticked off and personally I find their prices to be anything BUT Cheaper Than Dirt; same with Bud's, not always the cheapest - MY LGS can beat Bud's and others, all you have to do is ask

Last time I checked CTD had very reasonable shipping on handguns. around $8. Now their shipping in everything is outrageous.

The local merchants (to me) typically can't match most of Bud's prices.

Picked up a Remingtion 1911 Stainless for $618 shipped from Buds last month. I have seen 3 local and the prices ranged from $739 - $759. I asked if any could do $645 OTD ( my total price from buds including FFL fees). Cheapest I got offered was $739 OTD.

I know some owners are able/willing to match and some are not. Unfortunately mine do not seem to.
 
People make choices. If working those hours and spending all day with someone's family is his choice, great. But don't expect sole props to adjust their hours to someone's screwy schedule or choice. Most people do fine taking lunch hours or days off to do their LGS shopping.
So... haveing a job and a family life is "screwey"? I should take time off work and waste my limited annual vacation time to do buisness with a LGS? :rolleyes:

The only complaint I have about my otherwise excellent FLGS is that they are only open until 6PM M-F. That leaves saturday (which I often have other things to do on) or rushed weekday visits. Even one late night a week would be a huge benefit to customers with 9-5 jobs.

With the booming of on-line retailers offering bargain prices and unlimited selection 24/7, the only thing the FLGS has to offer is service. If they make it hard to do buisness with then due to limited hours of operation they can't complain about losing buisness to Davidson or Buds.
 
Last night my wife's car started acting up. Called the auto shop today to see when we could drop it off and to my surprise they are open until 8:00.

Also wanted to mention that my wife is a Dental Assistant. 2 of the girls she went to school with work for dentist that stay open until 8 two nights a week. Looks like other business are adjusting to the "screwy" schedules.

This thread is not intended to trash local gun stores or to ask them to cater to our every need, but

(1st) find out how many other people had trouble making it into their local stores and
(2nd) open up discussion and possible suggestions that would help both the owner and buyer. If you own a store and do not need or want to make any changes great. If you are a buyer and do not need you local stores to make changes, great. But I suspect their are a few that could benefit
 
My local GS started off pretty good. It's about a year and a half old. They were open from 11:00-7:00 Mon. - Fr. and 11:00 - 4:00 Sat. I welcomed them with open arms and actually started recomending people to them after getting some good deals on a few firearms. Not long after they opened the only other dedicated GS went out of business (We have Walmart for shottys and rifles & MC Sports for rifles, shottys and pistols).

They use to charge $15.00 for transfers now they are up to $30.00. A few months back they decided they would be closed on Mon. Recently they have decided to change their week day hrs to 11:00 - 5:00. This is a problem for me because I work out of town. I don't know who the owner is listening to but he needs to reconsider his business practices if he wants to make any money.

Last Tues. eve. I got a heads up from one of the salesmen that they recieved a gun that I had been considering. Sat. I drove past to purchase the gun but lo and behold they were closed. :fire: According to the sign posted in the window it seems that all the employees (and I assume the owner as well) had taken the day off for fire arm training.

I told the wife that the writting is on the wall. When a business expects a customer to conform to their schedule and makes it all but impossible for the working public to purchase their product it's only a matter of time before it affects their bottom line.

With loss of revenue that is going to occur I expect to see them raise their prices to try and compensate then they will drive even more customers to the box stores and online purchases. If they don't rethink the hrs. they are available to the public I'll be surprised if they last another year and a half.
 
Then you might inquire as to why they have done such dramatic changes -perhaps those later hours weren't being covered cost-wise by the sales -maybe he has had to cut payroll because of tax/insurance increases - there may or may not be a lot of good reasons - you might ask them
 
As someone who has managed two retail stores, it's not quite as simple or straightforward as you'd think. You have to add at least 30 minutes in the morning and 45 minutes to an hour after closing for the hours of operation.

In the morning, you have to open the store - in the case of a gun store get the guns out of the safe and put them on display, and in the evening put the guns away, close out the register, ready a deposit, etc.

So the work day is really at least an hour to 1.5 hours longer than the posted hours of operation. That makes for a LONG day and, in most cases, you can't trust just anyone to open/close the store.

I open/closed the store because I could be trusted - including the after hours bank deposit. But, you have to understand that just like you have family obligations, want Saturday to do errands, etc. - so does the owner of the LGS.

While they want your business, in the case of smaller stores, they may not be able to find and pay employees that will run the store with extended hours reliably.

I go to one gun store that is open from 10:00AM to 6:00PM and it's owned and run as a one man shop. I respect the fact he works that hard, and he will meet me before 10:00 AM, after closing, and on Sunday if it means a sale.

My advice would be to find the LGS you like best, and talk with the owner. Explain your circumstance and ask if he will meet you when it's convenient for you when you're ready to buy.

As for the horror stories of LGS with know it all employees, bad attitudes, etc. - honestly, I've never run into that. Every store I go to has reasonable, helpful employees - with the exception of "Dicks" which is aptly named in the case of the local example.
 
A question I have for gun store owners. Is there a time of day that you usually do more business or a time of day you usually are slow? Does it vary to the point that it is too hard to predict?

I will say I do respect the heck out of anyone that owns their own buisness. My mom owned a daycare while I was growing up and all of my extended family is in the restuarant business. I have seen first hand how hard small business owners work
 
To some of those who work the 9 to 5 routine complaining about the store hours- do you work more than 40 hours per week for free? You seem to want the store owner to accommodate you 6 to 7 days a week with 8-12 hours per day of business operation - when do they get Saturday off to go watch their kids play soccer/baseball, or the after school program their kid is in.

I have been in both my local Dick's and Gander after 7PM - you can shoot off cannons and not hit anyone.

Personally, if it was MY store, I would be closed on Sunday and Monday with late nights on maybe Wednesday and Saturday.

Remember - for every one of you that work 9 to 5, there is another who doesn't and can make regular hours - medical folks, law and fire personnel, retail folks, and even M-F workers who get off at 3:30 and have time to stop.
Where I live, those "other" folks are equal in numbers to the 9-5 crowd, and then you add in the retirees here who make up 1/3 the population who like early hours,
so each owner needs to assess his area and customers and go from there
 
To some of those who work the 9 to 5 routine complaining about the store hours- do you work more than 40 hours per week for free? You seem to want the store owner to accommodate you 6 to 7 days a week with 8-12 hours per day of business operation - when do they get Saturday off to go watch their kids play soccer/baseball, or the after school program their kid is in.

I have been in both my local Dick's and Gander after 7PM - you can shoot off cannons and not hit anyone.

Personally, if it was MY store, I would be closed on Sunday and Monday with late nights on maybe Wednesday and Saturday.

Remember - for every one of you that work 9 to 5, there is another who doesn't and can make regular hours - medical folks, law and fire personnel, retail folks, and even M-F workers who get off at 3:30 and have time to stop.
Where I live, those "other" folks are equal in numbers to the 9-5 crowd, and then you add in the retirees here who make up 1/3 the population who like early hours,
so each owner needs to assess his area and customers and go from there

I don't see a lot of 9 to 5 people expecting to be accommodated just because of our schedules. I do see a lot of
People getting defensive and accusing some here of being unrealistic. That is missing the point I wanted to make. What I wanted to do, was exactly what you did do. That was offer up what seems to be a reasonable suggestion. Close on 2 days and open late on 2 days. Good suggestion. Different hours on different days.

If my local stores were, for example, open Tuesday and Thursday 12 to 8, Wens and Friday 9-5, and Saturday 10-4. Close on Sunday and Monday it would seem that would open up there business doors to almost everyone. Retires, 9-5, 2nd & 3rd shift people alike.

That is just a suggestion and I am not a LGS owner so I could be way off base. But if I know I can stop by on my way home 2 days a week, then personally I would be in there more and spending more money with them. 2 days a week the retired people could be there before lunch
 
This thread seems to have boiled down to three areas of complaint:

HOURS: I had won some money gambling and, as is my practice with any significant winnings, I buy something permanent. I had been looking at a used gun at an LGS we'll call Bozo's Guns. I left my home at 10:00 Saturday morning to go buy said gun from Bozo. Closed. No Saturday hours at all. I motored out to Really Cool Gunstore about twenty miles away. I was able to get a nicer, cooler gun, brand new in the box, for over $50 less than Bozo wanted for his used gun, the gun I would have bought had he only been open.

PRICE: I had a birthday come around and was told to pick out a gun within a given price range. I motored out to Really Cool Gunstore (Bozo's having closed its doors--can't imagine why...) and found almost exactly what I was looking for. Any attempt to dicker want nowhere, this being a new gun. I decided to check the local Wally World and found EXACTLY what I wanted (but it had to be ordered) for almost 25% less. I ordered there.

ATTITUDE: Bubba613, don't expect to see me in your store. I have been shooting for over fifty years (got my first BB gun Xmas of '59 and fired my first real bullets from a .45 pistol New Year's Day of 1961, also a 30-30 with the help of an adult and a .410 shotgun). I have qualified with all contemporary US military small arms as well as anti-tank weapons and served for two and a half years in the field artillery on 105's and 155SP's. I don't need your supercilious attitude.

That being said, Bozo's was good for an attitude--the place was located in the same mini-mall as the storefront church I attended and, after contributing hours to church improvement projects, I frequently stopped in there. Yes, I bought things, practically every time--a box of ammo, a magazine or two, y'know, kinda like stopping in a place on the way from here to there buying a drink and using their restroom--keeping my eye out for that one major score. One day I was looking for ammo for a new-to-me milsurp rifle. I asked about his price for a certain manufacturer and was told that they didn't make that caliber. I'd just been to a gunshow the previous day where I'd bought a couple of boxes of that caliber by that manufacturer and still had the ammo in the car. I went out and got a box and brought it in to show him and he threw me out of the store.

In the nearby city, there is a gun store we call Grumpy's. They are exactly the kind of gunstore everybody thinks about when talking about a long-established LGS. If you're a chin-fuzz boy with piercings and multiple tatoos, looking for the latest in tacticool stuff, they've got no time for you. Their customer base tends toward the old, fat greybeards. Fortunately, I AM an old, fat greybeard and they happen to be in love with my red-haired wife, so I have a great time when we go in there. Information is good, but not 100% solid (I was once told that a Western Auto shotgun was made by Remington.--it was actually a Savage/Stevens). Still, I've gotten a few deals there both on reloaded ammo and used guns.

In another LGS--also having gone out of business since--I got the opposite attitude. Chin-fuzz, tattoos, piercings, tacticool cargo pants and holster for the square black autoloader...I asked my question about a Ruger. Explosion, histronics and drama! "I wouldn't have one of those POS's in my shop..." et cetera. I pulled $1200 out of my pocket (another good night gambling) and showed him the bills on my way out. His crys of "Wait..." followed me to my car.

In short:

1) If you're open when I have money to spend, I'll likely do so with you.

2) If I can beat your price sigificantly, I likely will.

3) If you cop an attitude with me, I know the way to the door and it works both ways.

Besides, as someone pointed out earlier, buying from the big box stores ALSO supports the local economy and they pay WAY more taxes...

My $0.02. YMMV

ed
 
Nice post Ed.

As for the OP, shop online or in big box stores. That will fix your hours problem. When I finally gave up shopping at LGS I actually started buying guns again. I dont know if I would ever step in one again. And I buy thousands of dollars in guns and ammo every year. The LGS have brought this on themselves. I will still occasionaly go to gun shows because it is easier to get lost in the crowd and get a good deal. But I even avoid them most of the time. They can be far worse than LGS some times. I have a local pawn shop that is owned by this nice old guy who understands people and customers. He does my transfers for $30. I bet he makes $400 a day doing that. He probably laughs at all the LGS owners. And he is open til 8pm.
 
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