I am always a fondler before I am a buyer. If you piss me off during my fondling phase, I buy from someone else.
Let me clue some in to a basic marketing principle. If your product is indistinguishable from the competition in price, quality, features, and availability; then there is only one way to distinguish yourself - service. If your service sucks you are sunk.
Oh, I'm the same way!
I agree wholeheartedly with exactly what you are saying!
I, myself, have left gun stores if the man behind the counter didn't seem to have the time to show me a couple of pistols from the case that I wanted to see.
It works for cars, too. In fact, I saw a brand-new Mustang at the nearby Ford Dealer when I stopped in, but the salesman had the (beautiful-summer) day off and I happened to just meet up with him over at the gas pump, filling it with gas. I told him that I would really like to buy that car, trading in another car I had there with me. He told me "come back tomorrow, then we can talk." He drove off in the Mustang.
I went straight to another dealer, over an hour away from where I live and got to drive another sporty car and that day spent nearly $30,000 on a brand new car and drove the new car home with me that day!
I called the first salesman that night and told him "I was READY TO BUY, but you seemed more interested in enjoying your day off in the hot sports car, I can understand that, but I am letting you know you lost a BIG and EASY sale today! Enjoy the Mustang!" He saw me many times after that in my "other" new car and he probably didn't have a kind word for me - hey he can kick himself all he wants, he was the one who got the jollies on the nice summer day driving around in the brand-new Mustang Convertible!
I had done business there previously and never again (that was in 1994)!