Riton warranty experience.

[LoonWulf]

Just a short blurb.

I noticed about a week ago that when I turned on the illumination on my X5 that it would bleed over the entire image. This Is a recent development as ive owned it for at least a year and have not noticed a problem.
I contacted Riton for service and after one email asking for more information and a couple of helpfull suggestions, I got an RMA to return the scope.
I sent the scope last week and received a call letting me know that they go it and were replacing it early this week. I got the replacement (along with some nice swag) today.

Optically this is one of my two favorite scopes, and even with issues with the illumination, the scope still performed fantastically (had I not needed to use it right at dusk at low magnification, i probably wouldn't have noticed the illumination issue). The replacement is much the same as the first Im very happy with both the optic and the service.

 

[troy fairweather]

Nice what swag you get.

 

[gunmechanic]

Thats good to know. I n have wanted to try one of there scopes but cant decide on model and magnification yet.

 

[greyling22]

I looked through one and rather liked it. But then I let myself be swayed by the online reviewers who called out it's optical clarity.

 

[LoonWulf]

Nice what swag you get.

Bunch of stickers (i think we know how much i like stickers), couple patches, hat (dad stole the hat immediately) and a carry bag.

Thats good to know. I n have wanted to try one of there scopes but cant decide on model and magnification yet.

I looked through one and rather liked it. But then I let myself be swayed by the online reviewers who called out it's optical clarity.

Ive got the X5 Conquer 5-25 and a x5 Primal 3-18.
Very happy with both. I cant comment on the other lines or other optics in the x5 line, but the two scopes I have are right up there with everything i own or have used in their price categories. I have or have had quite a few of the competing options too lol.

Something of note....i used to mention i hadnt sent many scopes back to the manufacturer, and the numbers still relatively low.
Ive now used the warranty service/requested parts from a fair number. Besides some asking more questions and/or being in contact more, they have all handled the warranty/repairs with equal aplomb.