Ruger Customer Service - Above & Beyond

[alienbogey]

My SR9 developed a habit of not locking open on an empty magazine about 1/3 of the time. I called Ruger and shipped it to them (my dime). Further facts about the pistol, all of which I told Ruger:

> It's about 18 months since I bought it new
> 2000+ dry fires
> Magazine disconnect removed
> Ghost trigger bar installed
> Reloads fired almost exclusively, at least 2,000 rounds

The pistol was returned (their dime) yesterday. From the invoice:

"Barrel - Replaced
Slide Stop Lever Assembly - Replaced
Striker Assembly - Replaced
Striker Cover - Replaced
Trigger Bar and Reset - Replaced
Trigger - Repaired
Mag Disconnect - Repaired

Notes: Upon inspection, slide stop lever assembly was founc (sic) to have been damaged due to improper reassembly. After-market parts were replaced at no charge on a one-time basis as a courtesy, pistol was function-fired 30 rounds without malfunction."

All of this repair and replacement was done at no charge.

Service like that is why I'm a big Ruger fan.

(OBTW, I'm going to pull the mag disconnect on the SR9 and then leave it otherwise stock from now on.)

 

[Quoheleth]

hope you didn't pay for the Ghost trigger.

That's the one across-the-board beef with Ruger. Any aftermarket stuff is returned to OEM "as a courtesy" - doesn't matter what it was or how much it cost.

Q

 

[alienbogey]

I knew they were going to replace the Ghost trigger so I included the OEM part (which I had saved) so they didn't have to pull a new part out of inventory. Also, they returned the Ghost part to me. No problem, I could reinstall it if I wished, but I think I'm just going to leave it as is, at least for now.

 

[Jim K]

Hi, Quoheleth,

When Ruger ships that gun out, THEY are responsible for its proper assembly and functioning. They will not and cannot be responsible for some gadget they didn't make and may not even know who did. So they replace it with a factory part and send the after-market stuff back. I think Ruger did OK by Alienbogey, and your complaint is unwarranted. Just my opinion, of course, you have the right to choose not to listen.

Jim

 

[Quoheleth]

I didn't say I didn't understand and I didn't offer a complaint.

I just said it's a common beef.

I had an excellent experience with Ruger and my SR9c earlier this year at zero cost to me - including them covering S&H both ways! I personally have no complaints with Ruger.

I would withdraw/delete the previous post but if I did the posts following would make no sense.

My apologies to Ruger, et. al., for appearing to slander/defame Ruger.

Q

 

[hardluk1]

I also had a problem with a pistol but a new mark III and there work is quick and first class. Even the tech people understand the problems you may have . My pistol spent a total of 12 days gone shipping included . Great company

 

[Big Bill]

Remember this about Ruger Firearms. There is NO warranty.

Question: Why No Warranty Card Has Been Packed With Your New Ruger Firearm?

The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as "limited" or as "full" and sets minimum standards for a "full" warranty. Sturm, Ruger & Company, Inc. has elected not to provide any written warranty, either "limited" or "full", rather than to attempt to comply with the provisions of the Magnuson-Moss Act and the regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. As the extent and interpretation of these implied warranties varies from state to state, you should refer to your state statutes. Sturm, Ruger & Company wishes to assure its customers of its continued interest in providing service to owners of Ruger firearms. http://www.ruger.com/service/FAQs.html#Q121

 

[CWL]

Been a Ruger owner for over 20 years, the few times I called them with problems, they've always been ready to help and have provided parts on each occasion for only a $5 shipping fee.

I've got no complaints about Ruger Customer Service!

 

[lima_w]

Their customer service did right by me, all I did was order a new grip and they were courteous and had it shipped to me the very next morning