They have great customer service. Because they get a lot of practice. Not intended to bash Ruger, I've owned several and like most of them. I've had to return too many Rugers, and had them ship me parts for free. They have always made things right but it is a hassle.
Over nearly 50 years of buying firearms I've lost count of the small issues with them that they have corrected. In that time I've had one defective S&W pistol that had to be returned. I also returned one Bergara rifle because it didn't meet my accuracy standards. According to Bergara it met theirs, so I sold it.
Over nearly 50 years of buying firearms I've lost count of the small issues with them that they have corrected. In that time I've had one defective S&W pistol that had to be returned. I also returned one Bergara rifle because it didn't meet my accuracy standards. According to Bergara it met theirs, so I sold it.