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[MissouriBullet]

You picked a strange buisness to retire with. Oh well maybe I'll just retire with it too. Right now TGIF as its snowing to beat all out here right now . Might get 12 inches so that means it'll be time to call the snowplow.

Snowing here, too, maybe 4 inches so far. Well, my wife would say 8 inches, but that's because I taught her how to measure length.

I wish I had a snowplow to call.

 

[TheRodDoc]

I have wondered why a bullet manufacture wouldn't make all the bullets he could of the type that is not available any where else. And stop production of the others that everyone else has in stock and show them unavailable for a time.

Such as the 45 colt. or any other cal. that is hard to get.

This would allow you to keep up on orders and send them right away with no wait for the bullets that are in most demand. Making customers very happy and most likely getting more customers in the long term. Then we all at least could get bullets we need when we want them from some source.
When caught up on the hard to find bullets work on the next popular cal. and etc.

Seems to me that your company would still be making the same profit as it did for you are still selling all the bullets you can make. Everyone would soon get to know if you can't find it any where you would have it. Then eventually they would just go to you first.

Just thinking out loud.

 

[Robert Palermo /Penn Bullets]

I have wondered why a bullet manufacture wouldn't make all the bullets he could of the type that is not available any where else. And stop production of the others that everyone else has in stock and show them unavailable for a time.

Such as the 45 colt. or any other cal. that is hard to get.

This would allow you to keep up on orders and send them right away with no wait for the bullets that are in most demand. Making customers very happy and most likely getting more customers in the long term. Then we all at least could get bullets we need when we want them from some source.
When caught up on the hard to find bullets work on the next popular cal. and etc.

Seems to me that your company would still be making the same profit as it did for you are still selling all the bullets you can make. Everyone would soon get to know if you can't find it any where you would have it. Then eventually they would just go to you first.

Just thinking out loud.

I guess the way to look at this is what I call the popular bullets as being the bread and butter of the line. These are the bullets that are being used all the time year round and those bullets are what pay the bills, the employees and keeps the lights on as it were. .45s 9mms and 38s and 44s are the backbone of the buisness. Speciality bullets are what I like to call desert or icing on the cake and these bullets are also labor intensive and not as profitable to make as the regular bullets. Some companies just do one or the other. I was the only major mfg. to try and combine the two by offering the most extensive lineup of usefull bullets that I could. I do millions upon millions of .45 200 gr swcbb bullets every year. I may only do 10-20 thousand .41 mag bullets in that sametime frame and I am a person who personally loves the .41 mag but it doesn't pay the bills as it were.
Several of the bullets in the lineup are such bullets.
Now when there is no panic buying we can meet the needs of our customers in a timely fashion including speciality bullets but when demand overwhelms you then you have to make changes which is why I suspended the speciality bullets last year and some of those even longer than a year. But now many regular customers who have depended on those bullets have been patient and its not fair to ask them to wait any lomger so we put them back into production. I truly suspect that things will calm down now after the MA election and the seating of Senator Brown but only time will tell. Many new reloaders have come into the market as result of their not being able to get ammo so that will change the equation somewhat as well. Everyone thinks they have a solution to the problem but the fact is I have tried evrything under the sun and kicked up production from 11 million to 16 million this past year and its still not enough when theres orders for 20 million. I'll just kepp doing my best and hope it all shakes out in the end.

 

[ljnowell]

To LJnowell, nobody asked you to read about customer service. I had an explanation on the sight that explained when and how orders would be handled and that comes with every automatic response when orders are placed. Every company I have ever dealt with tells its customers in some form or fashion how orders are handled and processed and we are no different in that regard. The .41 mag bullets are a low demand item and as explained on the site that some low demand bullets are run only once a year. So obviously 9 months was within the time frame that we had listed. The information is there to inform you. If you want to be blind and not read then don't complain when you don't get what you expect when its spelled out for you.
I get plenty of inquiries by phone and e- mail about the status of orders and I try to give realistic times on the deliveries. Sometimes that results in a cancellation but surprisingly more times than not it usually ends up that the customer ends up increasing the order to make sure he has enough untill the next run for that bullet. It's a strange buisness that I'm still surprised by some responses I get.

To set the record strait, for everyone in this thread, I have never ordered bullets from PennBullets, and from the attitude of the owner in this thread I can honestly say that he is the best advertisement Missouri Bullets could ever ask for!

Let me just be blunt about it, because asking nicely only got insults about my reading ability from someone who is here asking for customers. Did you ever refund the money to any of those people that were charged and never recieved bullets? What about the people who ordered "bread and butter" bullets and were told six weeks, then 12, then whatever else came next? Did you ever try to make good on any of those orders?

Do you think that you provided good customer service because you put a page on your website that says "we are more interested in making bullets that make more money, so be patient and we will get your bullets to you when we damn well feel like it."

Sorry, but your business practice is bad, you provided poor customer service, you never addressed those problems from other threads here, and then you pretend like it never happened and come here to advertise your new products. I guess business is slowing down so you need "little fish" again, huh?

I just brought it up so that people would know what they were getting into ordering, and your attitude about proves it.

 

[Otto]

I have a suggestion, stop charging peoples credit cards when you don't have a product to sell.

 

[Robert Palermo /Penn Bullets]

To Ljnowell : Its late and I was trying to answer a lot of inquiries almost in real time and things got a little confusing and BDS had inquired about how I handled a refund issue for you and you are quite correct in that you had not ordered from us.
Its a bit disheartning when I see the same old issue being brought up again despite my having tried to answer it several times before when all I was trying to do was just bring attention to some changes on the site about availablity of some bullets that others on these forums had been inquiring about. Strange that nobody wants to point to the favorable threads reporting their satisfaction with our service and product and there are many of those on several forums including this one. One only has to look at the long list of favorable comments that still come in on our website.
The answer to your question is that any order that was charged got their bullets or a refund if that is what they prefered.
A percentage of orders were NEVER charged or filled due to issues with the orders and in those cases we tried to resolve those issues when possible.
Making a profit or choosing a course that maximises those profits is not bad buisness but smart buisness that insures the surviablity of the buisness.
Some bullets that were in our line never recouped the cost of bringing them to market and those bullets were dropped from the line but that still doesn't prevent me from still trying to bring new bullets to the lineup and I will continue to do so.
Many operations that were larger than ours had folded under intense market conditions (anyone remember National Bullet and Northeast and Carrols bullets just to mention a few?)
If my attitude seemed offensive I did not mean for that to come across that way as I was just tyring to explain how things work here.

 

[Art Eatman]

Enough. Take it to Email or PM.