Strange situation at the gun store last night

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BozemanMT

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So, was at the gun store stocking up and waiting for the NCICS check to come back and this guy comes in. (they are very busy,and it's a busy store anyway) and says he wants to talk to the owner.
The owner isn't there and another guy tries to help him.
The guy says I bought this used gun here, and it's got something wrong with the barrel (never really did catch what he thought was wrong). The employee asks "did you send it back to remington?"
Yes, he says, twice, they say nothing is wrong with it. :confused:
And, he continues, i've had it to this gunsmith and that gunsmith and they say nothign is wrong with it.:confused:
So, ummm, what do you want us to do about it?
Well, I want my money back.
they told him to come back tomorrow to deal with the owner (which ought to be worth the price of admission alone)

Ok, so, obviously this had been purchased some time ago (couple trips to remington, gunsmiths, etc). It was purchased USED and it turns out it was a consigned gun.
We were totally confused, what the heck do you expect the store to do about it? no gun store takes returns, and it's a used gun, you buy your gun you take your chances. Obviously the guy is a loon or a scammer.
Very odd, when the gun left, the whole place was like "WTH is that guy's problem?" and the employees were not happy.
Weird huh?
 
Yep, I was going to say the same thing.
When we take consignments, the tag we use on them expressly states,
"Store makes no offer or expression of warranty on this product.
Sold As Is."

The guy that owns the store would not refuse the customer an offer to buy the gun back, however the price would be extremely low.
 
He may not understand the nature of gun purchases being as is in the case of consignment guns. They're very durable goods. What was wrong with the gun?
 
What was wrong with the gun?
Click to expand...

I honestly didn't catch it, it was something (he claimed) inside the barrel.
No one could see anything and after the guy left they were all like "nothing wrong with it"
remington said nothign was wrong, 2 different gun smiths said nothign was wrong.
It was probably as simon said, he couldn't hit anything.:neener:
Very weird situation
 
Leather shop

My Nephew, Steve, has a leather shop. A sign proclaims
"Satisfaction or your money back". He had a guy attempt to get a discount for some perceived flaw in workmanship. Steve fixed it. Then the "customer" wanted a discount for one thing after another. Finally Steve gave him his money back and said "don't come back, I can't fix this to your satisfaction, it is worn out". The customer then pleaded not to ban him. He said, "I just wanted to haggle a little".

It seems the guy can't quit his haggling and Steve spent more hours with him than three good repairs.

Some people can't be pleased.
 
If he has a case of buyers remorse, he always could sell it to the gun store at a loss (presumably), or put it on consignment himself:neener:
 
I used to sell the old military surplus rifles at a sporting goods store. One day a guy returned one saying it wouldn't hit a pie plate at 200 yards!!! :what:
Given the company's return policy, we took it back and when he left we had a good laugh. The barrel was still filled with cosmoline and where I live it's extremely windy, not to mention that the rifle is a WW2 surplus piece. I'm surprised he didn't suffer from an explosion due to excess pressure. The funny thing is that is was somehow the fault of the sales people not his own. Some people, I tell you what...
 
I have fired clients before. There are some people who you can't please. No amount of time or effort is enough to satisfy them. Most of them can't stand the idea that business might make a living.
 
MP510 may well have nailed it. He had buyer's remorse and knew he would take a loss selling the gun back to the shop, and didn't want to mess with selling it himself.
 
We had a woman come in one day with a A/C problem. She didn't buy the car from us, had never been in before, and was out of warranty. I gave her a car to drive at no cost, and had the A/C fixed at no cost. When I asked her if she was happy she said NO. Confused I asked WHY. She said we should make two car payments for her, then she would be happy. I told her to hit the door and not come back. Sounds like the guy at the gunstore was married to this bi*#h.

Kevin
 
Kevin, you are probably the nicest car dealer/servicer that I have ever heard of. Most dealer and mechanics wouldn't even give this lady a discount on parts. You must be a saint, Hear that everyone, St. Kevin the Merciful:D


Anyways, there is just no pleasing some people. Sure some people are out to scam a few dollars, but some people honestly expect a level of service that no company could realisticly provide and stay in business. It is best to show these types the door, because even if you meet their demands, they wont see it as exceptional service but simply what is their due.
 
These types need to be shown the door asap-You can never please them and trying is the quickest way to get into the looney bin that I know of- Let some other poor sap deal with them-
 
Well, let me tell you about my satisfaction. I bought a pistol online about a year & a half ago, and had it shipped to the Buckhorn Gun Shop here in Boise. When I went to pick it up, there was guy trying to sell his stainless version of the same pistol. I hung around in case he & Matt couldn't come to an agreement-I was going to follow him outside & offer him what he wanted for it.

So Matt bought it & since it's a pawn shop too, he had to wait 19 (?) days before selling it & I told him not to put it in the case-I'd buy it, which I did.

The very first time I take it out to shoot it, about the 4th shot, it blows the magazine out the bottom, sprays me with powder & slightly cuts the end of my nose. I took it in to show them what happened as it was obvious somebody had bubba-ed the feedramp/chamber & it offered little if any support to the case.

To my surprise, Matt insisted that they'd get & fit a new barrel...at no charge. I tried to argue with him because I wasn't expecting them to do anything like that; I had hoped that if I got a new barrel, they might fit it at no charge, but they wouldn't even let me buy the barrel.

Needless to say, I'm a satisfied customer and I highly recommend them.

Sam
 
We had a woman come in one day with a A/C problem. She didn't buy the car from us, had never been in before, and was out of warranty. I gave her a car to drive at no cost, and had the A/C fixed at no cost. When I asked her if she was happy she said NO. Confused I asked WHY. She said we should make two car payments for her, then she would be happy. I told her to hit the door and not come back. Sounds like the guy at the gunstore was married to this bi*#h.

Kevin
Click to expand...

You sir, are a much nicer man than I will ever be. :D
 
That is why you always buy new unless you're buying from a friend or know the history of the gun.
 
That is why you always buy new unless you're buying from a friend or know the history of the gun.
Click to expand...

Actually, I've had better luck buying used. I've had one used one need to go to the gunsmith, and about 3 new ones need to go back to the factory (two to be completely replaced)

I don't think it's that big fo deal. BUT, it is buyer beware, you bought it, you own it.
 
When I worked retail (music and sound equipment) after doing everything I could to satisfy an impossible customer and failing I would tell them I would refund their money (against written and posted company policy) provided they cut our listing out of the phone book and bring it in with them.

I made sure they were clear that the terms of the refund meant they weren't to call us, fax us, email us and they sure as hell weren't to ever darken our door again.

There's just no way you can turn a profit on a customer like that.

Joe
 
I have fired clients before. There are some people who you can't please. No amount of time or effort is enough to satisfy them. Most of them can't stand the idea that business might make a living.
Click to expand...
+1.

I'm sure you're aware of the old adage, "The customer is always right." That's a load of B.S. In my line of work (engineering R&D), the customer is usually wrong, and they depend on me to tell them the right answer.
 
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