Taurus Customer Service Rant

[WeThePeople]

My Taurus PT145's recoil spring assembly went entirely through the from of the slide on 3-25-07. 89 total rounds that were within the parameters set forth in the owner's manual. 230g FMJ - non +p.

3-26: Overnight UPS to Taurus

3-27: Signed for at Taurus, I called and was told it would be back ~5-1-07.

4-9: Logged into repair system at Taurus

4-16: I called to check on progress and was told 6 more weeks.

5-16: I called and was told 1.5 more weeks and that nothing had been done. The customer service rep. apologized a lot for the delay and said that they were swamped with repairs and understaffed with people to do the work. I'm thinking 'jeez, maybe they need some better QC out of the factory.'

5-24: I called and was told 1.5 more weeks. Yup, same as last time. The customer service rep was nice and said that they were running 6-8 weeks on repairs. I am thinking 'holy cow, they have 6-8 weeks of broken guns down there? That's a lot of broken guns!'

They have had that gun for way longer than I had. I didn't buy it just to give back to the factory!

A lot of people really like Taurus. I used to, but think that I may not longer like the company so much. If I had known it would take so long, I would have had a local gunsmith do the work and paid for it myself. After all, it cost ~50 bones to mail it down there.

 

[slow944]

Whats the phone # , I need to check on mine as well for a loose rear sight?

 

[emann]

A lot of people really like Taurus.

They do? Not the people I know personally or many of the people I see on the internet.

 

[steelhead]

Quote:
A lot of people really like Taurus.

They do? Not the people I know personally or many of the people I see on the internet.

As for the delay. I would contact CR and ask for the VP of Operations. They should also reimburse shipping costs (I've always had the gunmaker pay regardless of brand). Be nice but firm and you will get taken care of.

Warranty repair times is the one of the last challenges Taurus needs to get right. Although Ruger isn't much better. The benchmark is S&W as they usually return warranty repaired firearms within 2 weeks.

 

[DawgFvr]

I, for one, like Taurus...but then, my PT145 has never had a hiccup...so, why wouldn't I? If I ever did have to send in a weapon for repair, be it my S&W, my Taurus, my Kel Tec...etc., it would be no big deal. Hell...I have lots of weapons...and need more time to play with the others anyway. I need to get my M1 Garand out more often...and here I am playing around with side arms. Sheeeesh...ya just got to make the best of the situation.

 

[Glockman17366]

I've had good experiences with Taurus Customer Service, but both were 10 years ago...haven't had any problems since.

I do know of one friend who sent his Springfield Armory 1911 in for repair...it took 8 months (also several years ago) and another who sent his S&W revolver in...that repair took about 6 months.

Typical turnaround times? I've no idea.
Both friends' guns were warranty complaints (new guns). One of mine was warranty (brand new), the other was after several years of ownership (still warranty since Taurus has a lifetime warranty).

 

[WeThePeople]

Slow944:

The phone number is 1-305-624-1115. Tell the operator that you want customer service. Be prepared for a ten minute wait if you call after noon. I have found that the best time to call is in the am when the wait is usually less than 5 minutes. Have your serial number handy.

 

[03Shadowbob]

I knew this thread was going to get at least one taurus basher to speak up. Is that it? Only one? Tell me it isn't so! There have to be millions of people who have Taurus guns that have broken. It has to be true because my brother's best friend's uncle's daughter's son told me so. What's that you ask? Oh, no, I do not own a Taurus. :banghead:

I have had 4 Taurus pistols since 1991 and have not ever had one problem. Everyone I know who has a Taurus has not had a problem.

 

[gunmetal]

I have two Taurus firearms, both of which had problems and needed to be sent in, and both of which were sent back to me with the same problems.

Does that make me a "basher" because my experience with them makes them look incompetent? :banghead:

 

[fattsgalore]

I trust Taurus clones, PT92/PT1911 but thier poly offerings wont every be on my wasit.

I really respect and trust the PT92. One of my favorite pistols hands down. But still won't buy a 24/7 or Mil Pro.

 

[hankdatank1362]

My 24/6 has been the only 100% reliable pistol I've ever owned. But that's not the topic. If I had experienced what the OP had with their CS, I would be hitting the roof!

 

[Jkwas]

My Taurus PT145's recoil spring assembly went entirely through the from of the slide on 3-25-07. 89 total rounds that were within the parameters set forth in the owner's manual. 230g FMJ - non +p.

I've read this before. I looked in the manuals and parts lists, but does anyone know if the 145 uses a larger diameter recoil spring than the PT111 9mm? Could it be possible some of the PT145's have been delivered with the wrong recoil spring? Just a thought.

 

[trader vic]

Taurus Problem

I have a Taurus PT22 that would not work right out of the box. I could not get it to fire a full magazine or feed or eject any kind of ammo. Totally unreliable! I sent it back to Taurus, they had the gun for 10 weeks, all they did was bend the clip lips & hose it down with WD40. needless to say the problem was not resolved. The 2nd time I took it to the range the barrel release broke, parts falling out. Now I have to send it down to Taurus again, now I know how long the wait will be. Taurus may make some good products but I sure didn't get one. I will not buy another Taurus product even with the life time guarantee, it my take a lifetime to get it fixed. You pay good money for a product, it should work right out of the box. Life is too short I bought a Beretta M21 that works flawlessly! NRA PATRON LIFE MEMBER

 

[WeThePeople]

Jkwas:

I had the same exact thought. My mom has a PT111 so I checked hers out and although mine was already gone for repair, hers looked exactly the same as I remember mine did.

 

[Ruger Redhawk]

I bought my wife a Taurus 38spl 2" Ultra-lite.I can't even remember the model number.This was going to be her CCW gun. I took her to the range.We fired a couple rounds when I noticed the cylinder wouldn't lock up on three of the chambers.This was a brand new gun.My dealer sent it back to Taurus and it was only a couple weeks turn around.When we received it back ,he allowed what I paid for it and I got her a S&W Model 637.It was like 50 bucks difference in the price.Smith was running a special on the 637's at that time.That was my first and will be my last experience with Taurus.I'll stick with my Ruger's and Smith's

Ruger Redhawk

 

[tinygnat219]

I had the same problem with my recoil spring guide rod assembly, only I had been shooting +P ammo through it (don't do, not good for gun). I didn't ship my gun in, I told them to send me the part. Since I did it to the gun, I bought the part, something like 9 bucks with shipping and handling. MUCH cheaper than sending overnight.
The only problem is, they are backordered on the part. They stated it would be the end of May before they had it back in stock. Sensing something wierd, I asked if this part had seen a high rate of failure, they stated that they were using all available stock for production of the new gun. They stated that they were having problems keeping up with the demand for the gun. I shot right back saying having to wait 6 weeks for a part that should be in stock was ridiculous and they stated there was really nothing more they could do. So, it's the end of May, I am calling this afternoon to see what's going on and seeing where my part is.

A few more weeks was what I was told today. It's simply ridiculous. Tomorrow I write the letter asking for my money back for the gun, or the part.

 

[steelhead]

That was my first and will be my last experience with Taurus.I'll stick with my Ruger's and Smith's

If I used that rationale I couldn't own the following brands because of the problems I had with them out of the box

Remington (1 rifle)
Ruger (2 revolvers and 1 semi)
SIG (1 semi)
Taurus (1 revolver)
Smith and Wesson (2 revolvers)
Kel Tec (2 semi's)
Kahr (1 semi)
Para Ord (1 semi)

 

[nitestocker]

i have two Taurus revovers one mod.85 and a 651 no problems also have a Beretta 92 a ruger redhawk and a colt targetsman im a lucky man no problems with any of them and im hoping to get a 34/7 in 45 taurus soon

 

[aaronrkelly]

1.5 weeks huh?

They must be atlering their "standard" answer to shake things up a bit.

I heard, "only 2 more weeks" for 6 months before I had enough.

Yes, sir.....it will only be 2 more weeks......BS

Finally had to threaten legal action. That got their attention.....they sent me an entirely new gun.

It arrived with all kinds of issues.

I promptly sold it.....and the only other few Taurus guns I owned.

Taurus free since Feb 2007 and loving it.

 

[DrLaw]

Not a pistol, but not worth it all the same

I got one of their .22 pump Winchester clones. The sights were out of line when I got it. Actually cockeyed in the mount on the barrel. Never shot less than a 5 inch group with it at 50 yards. It was supposed to be a take-down rifle, but getting apart was murder! :banghead: I got lucky and found a buyer.

The Doc is out now.

 

[Ken C]

I bought a Taurus Gaucho in .45 Colt. Out to the range and 'click', 'click', no 'boom', 'boom'. Back to the dealer. He called Taurus and they agreed to send a new mainspring. Month and a half later, still no spring despite 4-5 calls from the dealer.

Got my money back, went and bought a Ruger Vaquero.

Ken C

 

[ar10]

I tried using my daughters Tarus 38sp sub for awhile thinking about using it for my CCW. I just didn't like it, I hated the ported barrel, however it never misfired when using it. If I really need one I use my little Lignouse. It's old but it still never misses a shot and never jambs.

 

[deltacharlie]

This sounds about like my experience with Sig, their gun rusted!!
So I call, called again, called again, no answer, leave msgs, no reply, days and weeks go by. Reach someone via email, send it in. Wait. Wait some more, keep waiting. Call, call again....you get the idea.

Finally get a replacement (read as: refurb) which was promptly sold and I have been SIG-free ever since and plan to remain that way!

But, hey, I am ALL for Taurus', as long as they're in the the hands of my enemies!

 

[mpmarty]

Pt145 Mainspring

Mine broke after about ten boxes of +P defense ammo and the plastic end came off. Gun still worked so I called Taurus in Florida and learned that the part was on backorder. No bigee right? So I ordered two replacement mainspring assemblies so I'd have a spare. The gun still worked fine you just had to be careful as the mainspring was no longer captive. Bought some Trijicon sights for the PT145 online and in trying to remove the rear sight I broke the screw off in the slide and gave up, the screw head split at the slot and half of the head stayed attached while the other half was gone = no more slot. I called Taurus and got an OK to send in the gun along with the Trijicon sights. In two weeks I got the gun back, new mainspring assembly, Trijicon sights installed, and two new magazines (extras) for my trouble. This was last fall around September and in March of this year I got my two new mainspring assemblies as requested, also "no charge" even though I had ordered them with my credit card and had agreed to pay for them. You don't like Taurus? OK I'm ordering their new OSS .45, in fact I'm ordering three of them so I can give two to my brothers.

 

[Slinger]

O.K. I can bash Taurus too!

My MilPro 145 was a problem from the first box of ammo to the last. I could hardly put a mag of ammo through it with out a failure to feed or failure to eject. Last straw was when the takedown lever broke in two pieces. Called Taurus, they told me the part was about $15.00. "Isn't there a lifetime warranty on the gun?" asks I. "Yes, but you have to send the gun to us for repairs." sez they. "Don't make no sense to pay all that shipping to have a $15.00 part installed, just send it to me and I'll pay for it myself."

Now thats what I call customer service.