Taurus Customer Service Rant

[weregunner]

Yes I do believe some of you folks actually have had troubles with a Taurus product. For those legit ones, no problem. There are several such ones posted in this thread. So I am not calling out anyone who has had real verifiable trouble. Nor calling anyone out.

There is a segment of people who complain and do so without verifiable facts or out of malice and spite just because they can.

Those are who the above was aimed at.

 

[gunmetal]

weregunner,

while I'm sure you are right that there are some "anti-Taurus" people out there who do not have a good reason, there are those who DO have a good reason, and you do seem to be acknowledging that.

However, considering the context of this thread, I find it pathetic and truly insulting that the OP's vent about his experience with Taurus C.S. has turned into yet ANOTHER one of these threads.

The guy had a bad experience about which he wanted to inform the rest of the forum readers; let him have his say and move along.

As for those who ask for scans of repair documents to prove people had a problem with their guns or with CS? I have two guns that had to go back and which came back with most of the same problems they had when they left my hands. Their "repairs" dept. have proven themselves to me to be incompetent. Do you really think I would care enough about convincing you that I am going to run to the scanner and post my "proof?" Puh-lease, get a life.

(In fact, this is yet another thing that is not asked of owners of other makers' guns, so that cuts both ways.)

 

[orionengnr]

And did you note that the guy asking for proof (post 72) was on his very first post?

Jump in with both feet! Great start!

 

[DRAEGER]

Guns&Ammo's Combat Tactics Magazine just proclaimed the TAURUS 24/7 OSS "The finest combat handgun, that never was" because the Joint Strike force program was canceled...


I also assume you are referring to me as the guy wanting proof and it being my 1st post? Is their a problem with it being my 1st post here or the fact that I want proof? Proof should be a reasonable thing to ask for and something that I am sure you would want if I slammed your toys or made things up (lie) for whatever reason these people do it... Its like playing Poker, there comes a time when you either put-up or shut up

I joined 4-24-07 but never found much to comment on, people spreading rampant BS seemed reason enough for me to express my opinion and the truth about Taurus.

 

[philbo]

Bad customer service has always influenced my personal decisions. It's affected my choice in weapons, cars, cell phones, computers, etc. I've haven't had a problem with Taurus myself, and owned a few that were nice little pistols, but the number of complaints I've read from others did lead me to choose a Sig over a Taurus the other day. Would still buy a Taurus, but the little niggling thought and it's impact on my final decision (read price I'm willing to pay) is going to be there until I start hearing about how Taurus has improved their customer service. Just my .02

 

[Fun2Shoot]

Bad customer service has always influenced my personal decisions

+1

I recently bought a new Springfield 1911, but a Sig 1911 Revolution had been on my short list too however. I ruled out any more Sig purchases due to the total lack of follow-up customer service to some emails I sent to Sig in New Hampshire involving issues with my new Sig 2022 several years ago.

I'm sure that Sig won't go broke without my money, but Sig's loss was Springfield's gain. due to poor CS.

 

[phaed]

i currently have my mil pro 745C turned into them for repair. the thing never would shoot hollowpoints, and it would FTF about 1 in 10 rounds, no matter what type. it's been 4 weeks, and still haven't heard anything. i'll fill ya in when i get it back. was a brand new gun.

 

[gunmetal]

Guns&Ammo's Combat Tactics Magazine just proclaimed the TAURUS 24/7 OSS "The finest combat handgun, that never was" because the Joint Strike force program was canceled...

That's amazing that a magazine is able to fully evaluate a "combat handgun" based on what is probably a small sample size and a short history.

Anyways, I don't care what a magazine says this month.

I also assume you are referring to me as the guy wanting proof and it being my 1st post? Is their a problem with it being my 1st post here or the fact that I want proof? Proof should be a reasonable thing to ask for and something that I am sure you would want if I slammed your toys or made things up (lie) for whatever reason these people do it... Its like playing Poker, there comes a time when you either put-up or shut up

You got the first part right, but I personally don't care how many posts you've got. As for asking for proof being reasonable, are you going to do this every time someone posts something negative about a Taurus experience? You'd be awful tired if you did. And then how about all the other bad experiences posted with other makers? I already know you aren't going to do any of this, so you aren't putting anything up either.

And no, not everyone is so immature as to demand "proof" whenever someone has something bad to say about their favorite toys. That is preposterous. Further, I don't care what you think about anything I may or may not have. It's a remarkably liberating attitude, you should grow up and try it on.

If you want to counter-post your own positive experiences that is one thing, but to blanketly label negative experiences as lies unless people pass YOUR proof test (which you apparently think is owed to you somehow) is insane beyond words.

I joined 4-24-07 but never found much to comment on

You're not off to a good start.

 

[Redneck with a 40]

In reference to gunmetal's previous post, yes my PT-140 Pro is my daily carry gun, I trust it, its been very reliable. I'm not worried about the dis-assembly pin breaking at an inoportune moment, the last one lasted 1500 rounds. Since I am now shooting "lighter" target loads in this gun, I doubt I will have any further issues.

 

[raginrednek]

taurus

just bought a taurus, no problems thus far. have had less than good experience with S&W and Chrysler. great service from h-p. hope i dont have to find out about taurus.
some swear by Chrysler, others by S&W's service dept. we all get the shaft sometimes. S&W made me eat shipping to them and had the gun for a while.
some other firearms, frequently praised on this site,were disappointing to me. don't want to start another rant.

 

[MassMark]

I think it becomes somewhat a crap shoot no matter who makes the gun. I read posts about problems with ParaOrdinance and Springfield Armory weapons and my ParaCarry and my M-1A SOCOM are two of my most reliable firearms. My 3 interactions with Para and SAI customer service were stellar, (though the Para rep could not explain why a 7-round mag came with my 6.45 and could not tell me where to get more - "try Brownells" he said). I also recently purchased a Smith and Wesson 642CT and when I called for problems I was having with the elevaton screw on my CT, I had another pair at my doorstep in a few days - would have been instantly had I driven 40-miles to the plant. S&W customer service was phenomenal.

There are times I wonder if people get crappy customer service because they themselves are crappy, but who am I to judge. I consider myself a nice guy and am always considerate and polite when I call any companies customer service and yet have received poor customer service in the past from well-know companies. Who is to know really.

I think no matter who makes the gun - there are bound to be examples that leave the factory after sliding by QC. I've read about everything from Kimbers that won't work to save their lives, to Vector Uzi's with rusty barrels and receivers full of blast media, to LRB M14's that won't zero. I suppose anyone can have a bad day, but the important thing is how the end user and the producer interact to problem solve....

 

[03Shadowbob]

It is amazing how other peoples opinions and reviews of certain guns influences our (at least my) desires to buy certain firearms. I have never had a problem with any of my Tauruses. I have never let someone's opinion of them guide my decision to buy one. However, I bought my first Taurus before this thing called the internet so I had no bias towards them, one way or the other, and that gun was a dream to shoot and never failed me.
If I had never bought a Taurus until after the internet then I probably never would have just because of the bad rap they get.
I would love to buy a Para compact or a Kimber Ultra II but I have read too many bad things about them (more than other guns) and while there is a very very small chance I might have a problem with either of them, I just find myself not wanting to take the chance.

 

[tinygnat219]

Draeger,

In response to your statement:

I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story...

My statements about Taurus weren't about the quality of the firearm, but the quality of their customer service. My experience with Taurus's customer service has been less than satisfactory. They can't keep a simple part in stock, nor get one in from Brazil going on 4 months now.

My other Taurus pistols have been interesting:
Taurus PT22. The firing pin disappeared. I have no idea how or why.
Shipped it to Taurus, it took 6 weeks to get it back for what was essentially a 9 dollar part. Gun worked fine after that. Sold it since it was a silly pistol.

I have two Gauchos that I use for CAS. One .357 Gaucho has developed a nasty trigger slap that neither I nor my gunsmith up here can figure out. Another has light primer strikes that just seem to appear at random on different batches of ammunition. Again, neither I or my gunsmith can figure it out. I don't feel like sending them in to get some 4-5 dollar part "fixed" and then have to wait 5-6 months for them to get around to it. Instead, I will identify the part broken and have them ship it to me so my smith can install it for much less money.

Taurus, is a good "up and comer" among the firearms set. If they could improve their Customer service and warranty work and get guns turned around within 2 weeks, or a month at most, they'd sell a lot more of 'em.

 

[Hawk]

Since the 1980's when Taurus first hit the US market, I have yet to see a single bad Taurus.

At the risk of pointing out the obvious, one would generally conclude from the above that the writer has no knowledge whatsoever of Taurus repair service, never having been in a position to use it.

I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story...

I would submit that when my Kahr went hither and yon it did so without pictures being taken and no paperwork other than a UPS receipt. Do people actually take pictures and recieve documentation indicating receipt and action required? How would one ever begin to document something like, say, a failure to return phone calls? Perhaps an MP3 of the phone not ringing?

The vendor doesn't require pictures. I doubt many will go above and beyond what the vendor requires in order to satisfy a challenge from some random internet poster.

BTW, welcome to THR! It's a pretty friendly spot overall. Pull up a seat and make yourself comfy.

 

[The Lone Haranguer]

Originally posted by DRAEGER:
I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story... I am sure this will thin-out most of the BS about Taurus Firearms. And don't say you didn't take pictures or have paperwork on it, anyone that had a problem, and had it fixed has something to prove it.

Sorry, you'll have to just take my word for it.

 

[DAVE RICHARDS]

You know I will never understand the ignorance of some folks. Why is it such a hard concept to get that even if every Taurus product you've owned has worked doesn't mean somene else has had a very different experience? Right down the middle has been my experience. Half the Taurus guns I have owned worked. The other half didn't. Had I just had the foiur that worked I would think they were wonderful. But thier is the matter of the other four that didn't stay together and working for very long and the pain in the A&% I had with customer service. So yes I can see both sides. But when someone simply relates their experiences with a particular firearm to call them a "basher" is just igorant. BTW, I still had better luck with Taurus products then Kimbers. Didn't get a single one that would work and stay working. But some of the guys at the range love them. I'm not wrong and neither are they. We've just had different experiences with the same company.

 

[agit8or]

Update on my experience...

I got one of two guns back today. (My PT911)Ticket says they adjusted the extractor. Interesting... While one month isn't great, I'll be happy if it is actually fixed and I get my PT92 back soon as well. Funny thing is repair ticket. Under 'Notes From Gunsmith' it states:

"Firearm needs to be cleaned after each use."

Yet it looks like they sprayed it down with lube and fired a few hundred rounds through it. It is filthy.

 

[Highland Ranger]

I get a gun that doesn't work out of the box and I might give you a second chance. But certainly no more than that. New gun should work. Every time.

Its like we're so thankful that we're "allowed" to still have guns that we put up with crap that we wouldn't tolerate in any other kind of purchase.

Let's stop the madness! I propose we start with Taurus!

 

[03Shadowbob]

yaaaawwwwwnnnnnnn...

 

[Hawk]

Yet it looks like they sprayed it down with lube and fired a few hundred rounds through it. It is filthy.

I have to pay extra for that service from Dawson. Leave it that way for a while and let us know how it goes.

 

[biggiesmalls]

funny i was just bashing tuarus a few days ago and no one came to my aid! i hope this thread becomes immortalized



WethePeople: i'm sorry to hear about your dealings with their subpar customer service. hope everything works out.

 

[Troutman]

Customer Service is very important, in today’s world. Whether its firearms, cars, or washer machines.
At times, from the customer point of view, it takes a back seat as being an important purchase requirement.
(F)ound (O)n (R)oad (D)ead vehicles. That companies’ slogan is “quality is job one”.
They make great trucks. Speaking for myself, I’ve had a couple (cars) of theirs, (F)ix (O)r (R)epair (D)aily numbers, just like the next guy.
A lot of companies make quality handguns today. Like anything else, CUSTOMER SERVICE can make a company or break a company.
CUSTOMER SERVICE = CUSTOMER SATAFACTION...
Most of the posts here, sound like, the rolling stones….I can’t get no! SATAFACTION!

 

[Ford]

Ford has more vehicles #1 in quality in there class than any other manufacturer.

read link

http://www.msnbc.msn.com/id/19073071/

this isnt the 70's and 80's anymore where there was a big gap in quality between imports and domestics. The domestics have been closing the gap in QC since the early 90's and Ford is now the leader...." Quality is Job 1 "

 

[WeThePeople]

Letter to Taurus CEO

I sent the following letter to the CEO of Taurus. I haven't yet heard back from him.

-------------

July 3, 2007
Robert G. Morrison
Taurus International
16175 NW 49 Ave.
Miami, FL 33014
RE: Model No.: PT145
Serial No.: N#######

Dear Mr. Morrison:

I believe that Taurus is a top-notch firearms company and own two Taurus firearms which I rank among the favorites in my collection. However, I am completely dissatisfied with the level of customer service that I have received regarding the repair of my PT145.

On March 25, 2007, on round 89, the entire spring assembly pushed through the front of the slide. The gun was rendered completely useless. On March 26, 2007, I shipped my PT145 back to Taurus for repair. It was signed for by Alonso on March 27, 20007. It wasn’t ‘checked-in’ to the Taurus repair system until April 9, 2007. I received a letter shortly thereafter stating that the repair time would be approximately 3-4 weeks.

It has now been approximately 12 weeks since I shipped my firearm back to Taurus for repair. I find that to be completely unsatisfactory especially considering the letter estimating the repair time at 3-4 weeks.

I would greatly appreciate it if you could look into the situation and provide me with some information regarding a solution to this problem.

Sincerely,



James E. Smith

 

[Bobo]

I'd love to know if or when you get an answer and if so, what he says! Please keep us updated!