Taurus Customer Service Rant
- Thread starter WeThePeople
- Start date
- Status
Tomcat47
Member
I cannot say anything negative about Taurus. I hate hearing these bad situations here in THR. I have and have had many Taurus Firearms. No Problems!
I too assume that I get what I pay for...and this is NOT to bash Baretta in any way, but it is the only NEW gun that actually broke on me right
out of the box.
It was returned and repaired free of charge but it took several weeks.
I also as a Taurus Firearm owner have sent Taurus an email with my discontent on the # of complaints I have seen here and referenced certain issues regarding customer service.
I will post there reply when I recieve one....IF? I recieve one.
I really like there products...just bought two of them! I have stated to them the facts are this:
You have come along way!
You have increased Quality, Fit, & Finish
Now FINISH the job and do your CUSTOMER SUPPORT....I can only defend you so long before I look at other products.
I too assume that I get what I pay for...and this is NOT to bash Baretta in any way, but it is the only NEW gun that actually broke on me right
out of the box.
It was returned and repaired free of charge but it took several weeks.
I also as a Taurus Firearm owner have sent Taurus an email with my discontent on the # of complaints I have seen here and referenced certain issues regarding customer service.
I will post there reply when I recieve one....IF? I recieve one.
I really like there products...just bought two of them! I have stated to them the facts are this:
You have come along way!
You have increased Quality, Fit, & Finish
Now FINISH the job and do your CUSTOMER SUPPORT....I can only defend you so long before I look at other products.
ZeSpectre
Member
Tips for handling Taurus customer support (or for that matter any troublesome customer support).
1) Have all your paperwork and document everything. That includes writing down when you called, who you talked to, and the conversation. Also get a supervisor's name and direct number.
-You MUST remain calm and polite
-You MUST give very clear and precise statement of your expectations (such as "You have had XXX amount of time to resolve this issue. At this point I would like my warrantied item repaired and returned to me no later than YYY date. If that is not going to be possible then I expect my item to be replaced with one of equal value.". (give a reasonable amount of time).
2) Get a voice recorder and advise the person on the other end that you are recording the conversation.
3) If a reasonable amount of time has passed, draft a letter on some nice official looking "lawyeresque" letterhead and send it to them with the pertinent details attached and the phrase "to prevent pending legal action".
I've had to go up to step #2 a few times. Knowing a customer is recording the conversation seems to get attention and action.
Only once have I had to use #3 (with Sony of all companies) and one week later I had the item in question back -replaced- not repaired.
1) Have all your paperwork and document everything. That includes writing down when you called, who you talked to, and the conversation. Also get a supervisor's name and direct number.
-You MUST remain calm and polite
-You MUST give very clear and precise statement of your expectations (such as "You have had XXX amount of time to resolve this issue. At this point I would like my warrantied item repaired and returned to me no later than YYY date. If that is not going to be possible then I expect my item to be replaced with one of equal value.". (give a reasonable amount of time).
2) Get a voice recorder and advise the person on the other end that you are recording the conversation.
3) If a reasonable amount of time has passed, draft a letter on some nice official looking "lawyeresque" letterhead and send it to them with the pertinent details attached and the phrase "to prevent pending legal action".
I've had to go up to step #2 a few times. Knowing a customer is recording the conversation seems to get attention and action.
Only once have I had to use #3 (with Sony of all companies) and one week later I had the item in question back -replaced- not repaired.
tinygnat219
Member
I am generally happy with the other 3 Taurus Products I own. They are revolvers that get a lot of use with Cowboy Action Shooting and if I could figure out how to get rid of some trigger slap issues and light primer strikes, I would be verruh happy.
Redneck with a 40
Member
- Joined
- Jul 26, 2006
- Messages
- 2,273
Recently my dis-assembly pin on my Taurus Mil-Pro 40 broke in two as I was dis-assembling it for routine cleaning, the pin is plastic.
I'm surprised it lasted as long as it did, 1500 rounds. I suspect the cause was a steady diet of Fiocchi 40 ammo, a little hotter than American stuff, but I loved the ammo and that's what I shot. Anyhow, I called Taurus and explained what happened, they said just "send in the part" and they will send another one for free. I did as instructed and two weeks later I had a new dis-assembly pin. That's about as fast of a turnaround as I would expect. So my first dealing with Taurus customer service was a good one. It might be different if I ever have to send the pistol in to them, which I hope never happens. This is the only issue I've had with this gun, its been a great compact 40 pistol and I'm still pleased with it. My Taurus Tracker 357 has been 100% trouble free, its tight, accurate, and comfortable to shoot. The trigger could be a little better, but for $400 out the door, who cares.
I'm surprised it lasted as long as it did, 1500 rounds. I suspect the cause was a steady diet of Fiocchi 40 ammo, a little hotter than American stuff, but I loved the ammo and that's what I shot. Anyhow, I called Taurus and explained what happened, they said just "send in the part" and they will send another one for free. I did as instructed and two weeks later I had a new dis-assembly pin. That's about as fast of a turnaround as I would expect. So my first dealing with Taurus customer service was a good one. It might be different if I ever have to send the pistol in to them, which I hope never happens. This is the only issue I've had with this gun, its been a great compact 40 pistol and I'm still pleased with it. My Taurus Tracker 357 has been 100% trouble free, its tight, accurate, and comfortable to shoot. The trigger could be a little better, but for $400 out the door, who cares.Redneck,
I'm hoping the PT-140 was/is not your every day carry pistol? If so, is it possible to purchase spares so you wouldn't have to wait for the replacement if it happens again?
Also, are you sure the pin is plastic? I have a PT-145, and a magnet is attracted to my takedown pin. It is apparently some kind of lightweight, seemingly-brittle metal. These pins on the MilPro pistols always concerned me, though, because they apparently also serve as the locking block in this design... which is exactly where you wouldn't want something brittle IMHO.
I'm hoping the PT-140 was/is not your every day carry pistol? If so, is it possible to purchase spares so you wouldn't have to wait for the replacement if it happens again?
Also, are you sure the pin is plastic? I have a PT-145, and a magnet is attracted to my takedown pin. It is apparently some kind of lightweight, seemingly-brittle metal. These pins on the MilPro pistols always concerned me, though, because they apparently also serve as the locking block in this design... which is exactly where you wouldn't want something brittle IMHO.
yeah, I had sworn off ever buying another Taurus product about 4-5 yrs ago because of there horrible customer service.
Long story short
They lost my gun, found my gun, took forever with my gun, BBB, shipped gun back without fixing anything.
Long story short
They lost my gun, found my gun, took forever with my gun, BBB, shipped gun back without fixing anything.
WeThePeople
Member
Another Update on the OP
I just got off the horn with Mike @ Taurus Customer Service. Nice guy. Couldn't help me figure out the status of my gun however. He said something to the effect of (read: not a direct quote) 'I don't know what to tell you. I don't have an answer for you.'
He is supposed to call me back.
They have had the gun for 14 weeks.
I just got off the horn with Mike @ Taurus Customer Service. Nice guy. Couldn't help me figure out the status of my gun however. He said something to the effect of (read: not a direct quote) 'I don't know what to tell you. I don't have an answer for you.'
He is supposed to call me back.
They have had the gun for 14 weeks.
ZeSpectre
Member
If your firearm is at a service center in the United States, I bet the BATF would be very interested that they've "lost" your firearm. 
sturmgewehr
Member
Guns may break with use, that's the nature of the beast... but with Taurus it seems a good number of their guns are defective from the factory. I don't see posts saying "My PT908 went 20k before it broke". The majority of the problems arise right out of the box, which is a QC issue.
sturmgewehr
Member
Here's a video of a buddies PT908 that we take to the range for laughs. From day one this gun had problems and it's so unreliable we call it "Old Reliable" because you can count on it failing at least once every magazine... with ball rounds even. If you put hollowpoints in there, you can expect a failure to feed every round.
It's a great weapon to practice clearing drills with because you honestly never know if it's going to fail on the first shot, middle or last.
It's a great weapon to practice clearing drills with because you honestly never know if it's going to fail on the first shot, middle or last.
lol... I think I have your gun's twin. Only mine is a PT911 and looks nothing like yours because it's stainless. However it does have identical functionality. I called Taurus today to get an update and make sure they didn't lose either of my guns AGAIN. They explained that they were due to get looked at sometime around July 6th or so. What pisses me off is that the thought of my guns just sitting somewhere for a month without even being examined.
WeThePeople
Member
Well, Mike never called back. I called Taurus Customer Service today. The CSR informed me that, in addition to the spring assembly, my gun also needed a new slide and barrel!
She was unable to give me an estimate on time.
So, I'm stuck here thinking 'what the heck!'
She was unable to give me an estimate on time.
So, I'm stuck here thinking 'what the heck!'
MCgunner
Member
Reading these threads, I wonder why I'm the only one in the US that has never had a problem with a Taurus. Mmmm....I'm otherwise not lucky. I haven't hit the lotto yet.
I'll still buy Taurus. So far they've been great and my M66 is the best .357 DA revolver I've owned out of a M19 Smith, a Ruger Security Six, and a Rossi 971 (which wasn't junk like everyone says, either). It's got a good trigger and it's the most accurate of the guns I've owned in the caliber. It's not for sale. Neither is my M85UL which runs great.
I'll still buy Taurus. So far they've been great and my M66 is the best .357 DA revolver I've owned out of a M19 Smith, a Ruger Security Six, and a Rossi 971 (which wasn't junk like everyone says, either). It's got a good trigger and it's the most accurate of the guns I've owned in the caliber. It's not for sale. Neither is my M85UL which runs great.
"If your firearm is at a service center in the United States, I bet the BATF would be very interested that they've "lost" your firearm."
Yeah, I remember freaking out when I called to check on my gun and they said they didnt have it. Then we went through the whole..UPS has a signature from " so and so " saying you received it.
I dont actually think it was really ever lost per say. THey just didnt give a crap where it was or who had it or what was going on with it.
The next day when I called they had found it when I started telling them that they where now legally responible for my "lost firearm" Dont know if they where are not but whatever...
lol, several years later and now that Im thinking about it again it can still get me hacked off.
I also remember when they finally sent the gun back and they didnt even touch it after they had it for like a month. Sometimes all you can do is laugh. 
Guns may break with use, that's the nature of the beast... but with Taurus it seems a good number of their guns are defective from the factory. I don't see posts saying "My PT908 went 20k before it broke". The majority of the problems arise right out of the box, which is a QC issue.
yep, I dont even really have that big a problem if you get a dud out of the box. But I expect the company that I bought the product from to make it right.
I have had guns that had problems of almost every make. Taurus is just the only one the was totally incapable of handling the problem of fixing there own product in any manner. Very unprofessional business IMO.
Yeah, I remember freaking out when I called to check on my gun and they said they didnt have it. Then we went through the whole..UPS has a signature from " so and so " saying you received it.
I dont actually think it was really ever lost per say. THey just didnt give a crap where it was or who had it or what was going on with it.
The next day when I called they had found it when I started telling them that they where now legally responible for my "lost firearm" Dont know if they where are not but whatever...
lol, several years later and now that Im thinking about it again it can still get me hacked off.
I also remember when they finally sent the gun back and they didnt even touch it after they had it for like a month. Sometimes all you can do is laugh. Guns may break with use, that's the nature of the beast... but with Taurus it seems a good number of their guns are defective from the factory. I don't see posts saying "My PT908 went 20k before it broke". The majority of the problems arise right out of the box, which is a QC issue.
yep, I dont even really have that big a problem if you get a dud out of the box. But I expect the company that I bought the product from to make it right.
I have had guns that had problems of almost every make. Taurus is just the only one the was totally incapable of handling the problem of fixing there own product in any manner. Very unprofessional business IMO.
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ZeSpectre
Member
I had the thought that Mike Dell should buy Taurus. You want to talk about a company with a tracking system that WORKS. Dell computer freakin knows where every damned laptop they ever sold is and what parts it was configured with.
The Lone Haranguer
Member
This was 11 years ago now, but I still think it relevant.
I had a PT945 that rarely fired more than two consecutive shots, starting with the second shot I ever fired from it (in this case a failure to extract/double feed). They made two attempts to repair it and only succeeded in getting it to fail to feed instead of extract, so I got rid of it.
Sigarms has been mentioned here as having poor customer service. This has not been the case with my GSR. The people I talked to on the phone were professional and the wait was short. Although I shipped it back the first time on my dime, the second and third
times they e-mailed me a prepaid shipping label, and the first and second times they got it back to me in about a week. Now I've been informed that they are going to replace the gun. (In this case it's the gun that is bad, not the service.)
I had a PT945 that rarely fired more than two consecutive shots, starting with the second shot I ever fired from it (in this case a failure to extract/double feed). They made two attempts to repair it and only succeeded in getting it to fail to feed instead of extract, so I got rid of it.
Sigarms has been mentioned here as having poor customer service. This has not been the case with my GSR. The people I talked to on the phone were professional and the wait was short. Although I shipped it back the first time on my dime, the second and third
times they e-mailed me a prepaid shipping label, and the first and second times they got it back to me in about a week. Now I've been informed that they are going to replace the gun. (In this case it's the gun that is bad, not the service.)
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Some things you can fix yourself.
My PT-140 Millennium had some issues right out of the box (at least a couple of failure to feed problems every magazine put to it for the first six magazines full, FMJ and HP) but it didn't really surprise me seeing the price point of the pistol. No big deal. You gotta figure there isn't a great deal of time spent at the factory finishing every part on a low cost pistol and that's one reason the price is what it is.
I used my Dremel to polish the feed ramp on the barrel to near perfection and it's since gone over 500 rounds of various manufactures' ammo and bullet styles without a single feed problem.
Also, nothing is shooting loose, cracking, breaking, falling apart, or otherwise looking like its going to fail so far.
I'll just have to keep my fingers crossed and hope I don't have to contend with Taurus CS though as it sounds like it's a crap shoot as to what kind of service I'd be getting. I'd have them send me the parts rather than send my pistol back to them though if it's possible. I'd rather wait on parts knowing my piece is in my safe than wonder where my pistol is... (I have plenty of others to use.)
Oh well, for now at least, I like my PT-140.
My PT-140 Millennium had some issues right out of the box (at least a couple of failure to feed problems every magazine put to it for the first six magazines full, FMJ and HP) but it didn't really surprise me seeing the price point of the pistol. No big deal. You gotta figure there isn't a great deal of time spent at the factory finishing every part on a low cost pistol and that's one reason the price is what it is.
I used my Dremel to polish the feed ramp on the barrel to near perfection and it's since gone over 500 rounds of various manufactures' ammo and bullet styles without a single feed problem.
Also, nothing is shooting loose, cracking, breaking, falling apart, or otherwise looking like its going to fail so far.
I'll just have to keep my fingers crossed and hope I don't have to contend with Taurus CS though as it sounds like it's a crap shoot as to what kind of service I'd be getting. I'd have them send me the parts rather than send my pistol back to them though if it's possible. I'd rather wait on parts knowing my piece is in my safe than wonder where my pistol is... (I have plenty of others to use.)
Oh well, for now at least, I like my PT-140.
After watching the video I would guess it is a magazine problem since it doesn't load the last round (8rd mag, 7rds fired...). Is it a factory mag? It is a common problem that any semi-auto or magazine fired weapon can have, any home gunsmith or better should be able to figure this out (I am a gunsmith and a proud owner of many, many Taurus pistols).
Since the 1980's when Taurus first hit the US market, I have yet to see a single bad Taurus. I am not saying there aren't a few lemons, but no more then any other quality firearms maker has.
Basically every story of a bad Taurus is either so horrible that it is nearly impossibly that it really happened or someone says they heard a friend of a friend of a cousin of a guy they knew, that had a problem with his Taurus...
I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story... I am sure this will thin-out most of the BS about Taurus Firearms. And don't say you didn't take pictures or have paperwork on it, anyone that had a problem, and had it fixed has something to prove it.
I currently own: (Without ever having any problems from any of them... and I have pics of them all)
24/7 45cal.
PT92 (actually I own 3, one was purchased in 1980's)
PT145
PT908
PT945 (factory ported)
PT1911 (which I'd shoot against any Kimber...)
Since the 1980's when Taurus first hit the US market, I have yet to see a single bad Taurus. I am not saying there aren't a few lemons, but no more then any other quality firearms maker has.
Basically every story of a bad Taurus is either so horrible that it is nearly impossibly that it really happened or someone says they heard a friend of a friend of a cousin of a guy they knew, that had a problem with his Taurus...
I personally CHALLENGE ANYONE with a bad Taurus pistol to post their photos and documentation of the repair, shipping or any other info that proves their story... I am sure this will thin-out most of the BS about Taurus Firearms. And don't say you didn't take pictures or have paperwork on it, anyone that had a problem, and had it fixed has something to prove it.
I currently own: (Without ever having any problems from any of them... and I have pics of them all)
24/7 45cal.
PT92 (actually I own 3, one was purchased in 1980's)
PT145
PT908
PT945 (factory ported)
PT1911 (which I'd shoot against any Kimber...)
weregunner
Member
HOME | CONTACT US
AWARDS
2005
• NRA Golden Bullseye Handgun of the Year Taurus PT24/7
--------------------------------------------------------------------------------
2003
• Shooting Industry Academy of Excellence 2003 Hall of Fame Inductee
• Robert G. Morrison
• Shooting Industry Academy of Excellence Ammunition of the Year
• Nominee Taurus Copper Bullet .45 ACP
• NRA Golden Bullseye 480 Raging Bull
--------------------------------------------------------------------------------
2002
• NSSF/SHOT Business Man of the Year Robert G. Morrison
• NASGW Manufacturer of the Year
• SHOT Business Manufacturer of the Year
• Click here for more '02 awards details
--------------------------------------------------------------------------------
2001
• NASGW Manufacturer of the Year
--------------------------------------------------------------------------------
2000
• Shooting Industry Academy of Excellence Manufacturer of the Year
• FIRST factory Concealed Hammer on small frame .38 Special and
• 357 Magnum revolvers.
• Shooting Industry Academy of Excellence Handgun of the Year Millennium
• Guns & Ammo Gun of the Year 454 Raging Bull
--------------------------------------------------------------------------------
1999
• American Firearms Industry Excellence Award Total Titanium
--------------------------------------------------------------------------------
1998
• Shooting Industry Academy of Excellence Handgun of the Year 454
• Raging Bull
--------------------------------------------------------------------------------
1997
• American Firearms Industry Revolver of the Year
Topic: Taurus accomplishments (Read 27 times)
Qwiks draw
Mod Squad
Online
Location:
S.E. Wisconsin
Posts: 1,442
Taurus accomplishments
« on: July 02, 2007, 06:13:22 PM » Quote Modify Remove
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Here, and especially at other gun forums, the positive side is being seen for a change. More positive short threads are the norm for know anyway.
Just tell them that Taurus won 3 prestigious awards in 2005 and the 24/7 and 24/7 OSS have garnered awards in 2006 and 2007. Several newer awards are fromt the NRA.
Awards in 2005 as follows: Shooting Industry Manufacturer of the Year award, National Association of Sporting Goods Wholesalers Manufacturer of the Year, and SHOT Business Manufacturer of the Year.
NRA awards were more recent but would have to research ato see which two they were.
So Taurus is doing something right. Bashers and trolls ignore that completely.
The latest bash technique is to say that Customer Service is unresponsive or insulting to callers. That may have been true a year ago or more. Those staff or Taurus that did that are all fired and gone.
Since I have contacted Taurus Customer service to ask questions several times this year responses were positive in each case.
Time in getting the gun back however can still be a source of frustration though.
Losing the gun is another favorite basher technique. "They don't know where it is and still don't", goes the cry. That is not true either. They have been tracking where guns are pretty well.
So expect this kind of line to continue.
Been reading the gun magazines. In most of them only the "high priced spread" gun are even showcased. This is leaving the major part of the users in limbo. Most of the shooting public actually uses the "run of the mill" gets the job done variety of firearm.
Most of this is a quote from one of the other threads here and this is getting pounded home at THR and TFL forums over and over. The quote is from yours truly.
Figured the truth needed telling.
The great part is that many members from here and at any of the gun forums have been deft and supportive of Taurus threads. Even the forums that are usually famous for griping are turning in favor of Taurus. It takes courage, fortitude,and persistence to overcome adversity. Members everywhere have been doing an outstanding job of this.
All gun manufacturers should be respected unless it is blantently obvious
Thought the above should be posted in here. Maybe even stickied. This is to put real bashers and trolls on notice as to what Taurus has accomplished recently and is fact.
Valid complaints are another thing altogether.
--------------------------------------------------------------------------------
Posts: 279 As a owner of a PT111 Mil/pro, PT22, model 65,66,85CH, and 94, all Taurus that Taurus does put out decent products. All of these have given excellent service and some are 15+ years old. Longevity and dureability have been the bywords.
In 2005 Taurus won three prestigious awards in the gun industry overall as well as several NRA awards about the same time or even more recently.
The 3 major awards are as follows: Shooting Industry Manufacturer of the Year; National Association Of Sporting Goods Wholesalers of the Year; SHOT Business Manufacture of the Year.
So Taurus has to be doing something right and putting out good products.Otherwise these would not have been awarded. Competition is fierce. These awards are not just handed out.
" Conventional Wisdom" to the contrary Taurus is doing things right for the most part. And...."Conventional Wisdom" is not always wise.
__________________
NRA member- Join the NRA or pro-gun group. Stand up and be counted.
www.taurusarmed.net
The above is a quote by yours truly in another thread.
I did not vote because I consider other companies makes and models on merits even though I own a number of Taurus revolvers. I do own other makers products, but the Tauri meet every criterea and fill every niche. The Taurus revolvers get used more than anything else. That will be true for a long time to come.
This is from another forum that your truly posted at. The facts have not changed. Names will not be changed to protect the trolls.
That should cover it. And yes. I do realize that some of this stuff is repeated. Sometimes you have to do that to get through to people
« Last Edit: July 02, 2007, 06:17:45 PM by Qwiks draw »
DRAEGER is correct folks and thought to add this all to the mix.
Either the shooting industry as a whole are morons or Taurus is doing most things well. Facts say that the industry as a whole knows what it is doing.
AWARDS
2005
• NRA Golden Bullseye Handgun of the Year Taurus PT24/7
--------------------------------------------------------------------------------
2003
• Shooting Industry Academy of Excellence 2003 Hall of Fame Inductee
• Robert G. Morrison
• Shooting Industry Academy of Excellence Ammunition of the Year
• Nominee Taurus Copper Bullet .45 ACP
• NRA Golden Bullseye 480 Raging Bull
--------------------------------------------------------------------------------
2002
• NSSF/SHOT Business Man of the Year Robert G. Morrison
• NASGW Manufacturer of the Year
• SHOT Business Manufacturer of the Year
• Click here for more '02 awards details
--------------------------------------------------------------------------------
2001
• NASGW Manufacturer of the Year
--------------------------------------------------------------------------------
2000
• Shooting Industry Academy of Excellence Manufacturer of the Year
• FIRST factory Concealed Hammer on small frame .38 Special and
• 357 Magnum revolvers.
• Shooting Industry Academy of Excellence Handgun of the Year Millennium
• Guns & Ammo Gun of the Year 454 Raging Bull
--------------------------------------------------------------------------------
1999
• American Firearms Industry Excellence Award Total Titanium
--------------------------------------------------------------------------------
1998
• Shooting Industry Academy of Excellence Handgun of the Year 454
• Raging Bull
--------------------------------------------------------------------------------
1997
• American Firearms Industry Revolver of the Year
Topic: Taurus accomplishments (Read 27 times)
Qwiks draw
Mod Squad
Online
Location:
S.E. Wisconsin
Posts: 1,442
Taurus accomplishments
« on: July 02, 2007, 06:13:22 PM » Quote Modify Remove
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
Here, and especially at other gun forums, the positive side is being seen for a change. More positive short threads are the norm for know anyway.
Just tell them that Taurus won 3 prestigious awards in 2005 and the 24/7 and 24/7 OSS have garnered awards in 2006 and 2007. Several newer awards are fromt the NRA.
Awards in 2005 as follows: Shooting Industry Manufacturer of the Year award, National Association of Sporting Goods Wholesalers Manufacturer of the Year, and SHOT Business Manufacturer of the Year.
NRA awards were more recent but would have to research ato see which two they were.
So Taurus is doing something right. Bashers and trolls ignore that completely.
The latest bash technique is to say that Customer Service is unresponsive or insulting to callers. That may have been true a year ago or more. Those staff or Taurus that did that are all fired and gone.
Since I have contacted Taurus Customer service to ask questions several times this year responses were positive in each case.
Time in getting the gun back however can still be a source of frustration though.
Losing the gun is another favorite basher technique. "They don't know where it is and still don't", goes the cry. That is not true either. They have been tracking where guns are pretty well.
So expect this kind of line to continue.
Been reading the gun magazines. In most of them only the "high priced spread" gun are even showcased. This is leaving the major part of the users in limbo. Most of the shooting public actually uses the "run of the mill" gets the job done variety of firearm.
Most of this is a quote from one of the other threads here and this is getting pounded home at THR and TFL forums over and over. The quote is from yours truly.
Figured the truth needed telling.
The great part is that many members from here and at any of the gun forums have been deft and supportive of Taurus threads. Even the forums that are usually famous for griping are turning in favor of Taurus. It takes courage, fortitude,and persistence to overcome adversity. Members everywhere have been doing an outstanding job of this.
All gun manufacturers should be respected unless it is blantently obvious
Thought the above should be posted in here. Maybe even stickied. This is to put real bashers and trolls on notice as to what Taurus has accomplished recently and is fact.
Valid complaints are another thing altogether.
--------------------------------------------------------------------------------
Posts: 279 As a owner of a PT111 Mil/pro, PT22, model 65,66,85CH, and 94, all Taurus that Taurus does put out decent products. All of these have given excellent service and some are 15+ years old. Longevity and dureability have been the bywords.
In 2005 Taurus won three prestigious awards in the gun industry overall as well as several NRA awards about the same time or even more recently.
The 3 major awards are as follows: Shooting Industry Manufacturer of the Year; National Association Of Sporting Goods Wholesalers of the Year; SHOT Business Manufacture of the Year.
So Taurus has to be doing something right and putting out good products.Otherwise these would not have been awarded. Competition is fierce. These awards are not just handed out.
" Conventional Wisdom" to the contrary Taurus is doing things right for the most part. And...."Conventional Wisdom" is not always wise.
__________________
NRA member- Join the NRA or pro-gun group. Stand up and be counted.
www.taurusarmed.net
The above is a quote by yours truly in another thread.
I did not vote because I consider other companies makes and models on merits even though I own a number of Taurus revolvers. I do own other makers products, but the Tauri meet every criterea and fill every niche. The Taurus revolvers get used more than anything else. That will be true for a long time to come.
This is from another forum that your truly posted at. The facts have not changed. Names will not be changed to protect the trolls.
That should cover it. And yes. I do realize that some of this stuff is repeated. Sometimes you have to do that to get through to people
« Last Edit: July 02, 2007, 06:17:45 PM by Qwiks draw »
DRAEGER is correct folks and thought to add this all to the mix.
Either the shooting industry as a whole are morons or Taurus is doing most things well.
Facts say that the industry as a whole knows what it is doing.sorry man, all I could do was laugh while reading " the truth"
DOnt know if you work for Taurus or not.
Sorry if you think Im bashing there guns. Some may be ok. My only Taurus was a paper weight.
I do try to talk all my friends out of buying a Taurus. Just because after dealing with the people there they dont seem to be prepared to run a lemonade stand let alone a gun manufacturing business.
Taurus doesnt lose guns?
Like I said in one of my posts. It may have never actually been "lost" But they had no record of it and couldnt tell me where it was. After I contacted UPS and got the name of the person that signed for it at Taurus they finally "found" the gun about a day later.
Unresponsive and Insulting customer service.
As I can remember everyone was nice. The manager I spoke with mostly was a very nice guy. No one could ever give me a straight answer. Mostly because the customer service dept. had no idea what the gunsmiths where doing. If I remember correctly when I would ask info about the gun one of the standard answers was " we dont know they repair those in a different building."
As I have stated before. I have no problem with getting a Lemon. Not from any company, even Taurus. I do expect them to fix the problem and make it right.
You are correct about one thing though. Reading the forums you will see many more people complain about a certain gun than praise it. Thats true in life though.
Its the old if a person buys one gun and is happy with it they will tell 1 person. If they are unhappy with it they will tell 10.
Calling people bashers and trolls is dicrediting the people that have had actual factual problems with in this case Taurus customer service. Which still IMO is the worst by far I have ever delt with.
DOnt know if you work for Taurus or not.
Sorry if you think Im bashing there guns. Some may be ok. My only Taurus was a paper weight.
I do try to talk all my friends out of buying a Taurus. Just because after dealing with the people there they dont seem to be prepared to run a lemonade stand let alone a gun manufacturing business.
Taurus doesnt lose guns?
Like I said in one of my posts. It may have never actually been "lost" But they had no record of it and couldnt tell me where it was. After I contacted UPS and got the name of the person that signed for it at Taurus they finally "found" the gun about a day later.
Unresponsive and Insulting customer service.
As I can remember everyone was nice. The manager I spoke with mostly was a very nice guy. No one could ever give me a straight answer. Mostly because the customer service dept. had no idea what the gunsmiths where doing. If I remember correctly when I would ask info about the gun one of the standard answers was " we dont know they repair those in a different building."
As I have stated before. I have no problem with getting a Lemon. Not from any company, even Taurus. I do expect them to fix the problem and make it right.
You are correct about one thing though. Reading the forums you will see many more people complain about a certain gun than praise it. Thats true in life though.
Its the old if a person buys one gun and is happy with it they will tell 1 person. If they are unhappy with it they will tell 10.
Calling people bashers and trolls is dicrediting the people that have had actual factual problems with in this case Taurus customer service. Which still IMO is the worst by far I have ever delt with.
I currently own (1) Taurus gun, a PT940. Truth is I bought it to support the company right after they announced they would not sign The Agreement as S&W had done. I really didn't need it, nor did I need to add another caliber to inventory (.40S&W), and I've considered selling it many times - I'm wrestling with that now.
I always decide to keep it. It is one of the most accurate guns I own, and I'm comparing that to some 1911s that are 2 & 3 times the price. Absolutely reliable too. I just can't bring myself to part with it.
I did own a Model 85 snub that I sold to a close friend. It had problems out of the box, & had to go back to Taurus twice. I first noticed that it shot way left to POA. The barrel was turned in too far, canting the front sight. I sent it back, it was returned to me after a few weeks with a new barrel installed. Upon taking the gun out & shooting it, it now shot to POA. Then I then discovered that it wouldn't ignite the primers consistantly when shooting double action - which I hadn't tried when I first bought the gun. Back to Taurus again, & I seem to remember having to wait a while to get the gun back this time. When I did, all was OK & the gun worked flawlessly. As far as I know it still does & this is many years later.
I also had to send my 686-1 back to S&W (excessive end play in the cylinder) & my MKII .22 back to Ruger (trigger malfunction). Both were fixed & returned without incident.
I'd buy another Taurus - in fact, I can say I will buy another. However, when I purchased my wife & my daughter revolvers for SD & CCW I went with S&W. Not because I thought they were higher quality, but because if the guns ever needed work I felt more comfortable knowing that they would be dealing with S&W & their reputation for excellent Customer Service.
I don't know if these days Taurus has good customer service or not. I would rate my own experiance as "average". However, their reputation in that area is somewhat lacking & they really need to go above & beyond to get it turned around. I think if they can accomplish that task, their sales would increase dramatically. In my home alone there would be at least 2 more Taurus products.
I always decide to keep it. It is one of the most accurate guns I own, and I'm comparing that to some 1911s that are 2 & 3 times the price. Absolutely reliable too. I just can't bring myself to part with it.
I did own a Model 85 snub that I sold to a close friend. It had problems out of the box, & had to go back to Taurus twice. I first noticed that it shot way left to POA. The barrel was turned in too far, canting the front sight. I sent it back, it was returned to me after a few weeks with a new barrel installed. Upon taking the gun out & shooting it, it now shot to POA. Then I then discovered that it wouldn't ignite the primers consistantly when shooting double action - which I hadn't tried when I first bought the gun. Back to Taurus again, & I seem to remember having to wait a while to get the gun back this time. When I did, all was OK & the gun worked flawlessly. As far as I know it still does & this is many years later.
I also had to send my 686-1 back to S&W (excessive end play in the cylinder) & my MKII .22 back to Ruger (trigger malfunction). Both were fixed & returned without incident.
I'd buy another Taurus - in fact, I can say I will buy another. However, when I purchased my wife & my daughter revolvers for SD & CCW I went with S&W. Not because I thought they were higher quality, but because if the guns ever needed work I felt more comfortable knowing that they would be dealing with S&W & their reputation for excellent Customer Service.
I don't know if these days Taurus has good customer service or not. I would rate my own experiance as "average". However, their reputation in that area is somewhat lacking & they really need to go above & beyond to get it turned around. I think if they can accomplish that task, their sales would increase dramatically. In my home alone there would be at least 2 more Taurus products.
weregunner
Member
It's been stated that every gun company has a few that get by QC and I will admit that there are time in getting the gun back issues.
Most of the gun companies do or have had recently just this kind of problems yet they are not racked over the coals like Taurus. Same goes for those who have had gun function problems. Any brand.
Operator error, dirty mags,dirty guns, and in some cases incompatible ammo, gun combos. Or just a bad lot of ammo. These are a majority of any shooting troubles.
Broken parts are a whole different thing though. Yet these do happen and are documented many times over at the forums and in the media for other brands. Yet the companies are not villified.
Interesting that that should be so.
Most of the gun companies do or have had recently just this kind of problems yet they are not racked over the coals like Taurus. Same goes for those who have had gun function problems. Any brand.
Operator error, dirty mags,dirty guns, and in some cases incompatible ammo, gun combos. Or just a bad lot of ammo. These are a majority of any shooting troubles.
Broken parts are a whole different thing though. Yet these do happen and are documented many times over at the forums and in the media for other brands. Yet the companies are not villified.
Interesting that that should be so.
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