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Taurus Lifetime Guarantee

Discussion in 'Handguns: General Discussion' started by bersaguy, Sep 4, 2021.

  1. bersaguy

    bersaguy Member

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    I remember hearing a while back that Taurus no longer issued a lifetime warranty on their pistols. Just wondering if they still honored it on older products. I have a TCP that the cross pin is starting to walk out under recoil. Parts for it are simply not obtainable, so I'm trying to decide if I should send it in to Taurus, try and make a new retention spring, or chalk it up to a loss. If it were to cost me more than about $100 to repair, I think I would just sell it for parts and replace it with something else. We've had a good run, bought new in 2011 and carried pretty much every day since then
     
  2. GooseGestapo

    GooseGestapo Member

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    Any lifetime warranty is typically bogus.
    Smith&Wesson had a lifetime warranty on the 3rd Gen semi autos. Also revolvers of that era.
    Just try getting service or parts!

    Gunparts.com or similar are your best option. They will even make an offer for gun if you choose that route.
     
  3. DeepSouth
    • Contributing Member

    DeepSouth Contributing Member

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    DoubleMag, Rule3 and doubleh like this.
  4. maxxhavoc
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    maxxhavoc Contributing Member

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    Some guns are officially Lifetime Warranty, some are not. Some of the ones that are not they will take care of anyway. I think they were looking for an easy "out" in the future if they had another dumpster fire like the PT recalls. Having a lifetime warranty is a real liability in the case of mass recalls.

    I would call them either way. My experience with their customer service has been much better than the experiences I have heard about on the Internet. I have called them twice on 2 guns and gotten prompt, friendly service. YMMV, as other posters are certain to point out.

    It's just a phone call; don't go by what you think it will be like, just call. Last time when I called about 10-ish on a weekday, there was a 10-15 minute hold time. They won't come through the phone, burn your house, steal your women, and take your dog's chew toy.

    They will probably offer to let you buy a $50 shipping label, which seems like a ripoff. Thats what I thought when I declined, boxed it up and took a pistol to UPS to ship. It cost me $70 to do it right. Later I found out if you have a decent FFL who will do you a favor, you can take that down to $25 or less - they don't have the same shipping restrictions. If the FFL charges for the service, the $50 might be a decent option.
     
    cdb1, Rule3 and CarJunkieLS1 like this.
  5. CarJunkieLS1

    CarJunkieLS1 Member

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    Don't get me started on the PT pistols, in particular my PT709. Long story short after 8 months I still didn't have a working firearm (broken extractor) which they had redesigned for the breaking issue. Got the wrong part after 8 months and had to pay $50 shipping and wait 8 months for that.

    So in the nicest way possible I will say I'll never buy recommend or own Taurus anything ever again. ABSOLUTE TRASH CS in my experience.
     
  6. Zerodefect

    Zerodefect Member

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    The best customer service, is no customer service.

    I'd fix it myself, or pitch it. 10 years of carry? Its earned a spot in the pasture. Get yourself something nice to replace it.

    Most of Taurus's line up, is better that what I started with. Ruger and Keltecs. Not today's cool Ruger, but yesterdays evil marxist Ruger. $300 pistols are disposable.
     
    Last edited: Sep 4, 2021
  7. Dibbs

    Dibbs Member

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    IME, warranties are only as good as the company making it. Not to beat a well worn drum, but regardless of what you think of them, a company
    like Hi-Point, or Ruger, makes it a point, to see you are well satisfied, with a repair, or warranty return. Taurus, FN, and other companies, not so much.
     
    Meeks36 likes this.
  8. buck460XVR

    buck460XVR Member

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    I was under the impression that S&W deemed those guns "unservicable" and would replace any broken 3rd gen with a new M&P. S&W's lifetime warranty only applies to the original owner. Sometimes they ask for proof(if you did not register after the purchase) and sometimes they don't. Seems a lot of those 3rd gens got dumped on the used market once owners realized they were lemons.
     
  9. buck460XVR

    buck460XVR Member

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    I would contact them. This is from their website, it is pretty vague, but it does not mention age of the firearm at all.

    I had to use the BrazTech warranty once with my model R92 .357 lever. While I had to pay shipping to them, the repair and the return shipping was free.
     
  10. Rule3

    Rule3 Member

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    :):)

    They might even send the OP a "pin"
     
  11. 1942bull
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    1942bull Contributing Member

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    My one experience with repair of the first, 0nly, and last Taurus I had was to wait months for a trigger spring for a G2C that was two months old. One the new spring was the gun I sold it. If your repair max is $100 I’d recommend selling it for parts. Eventually you will need more work done it, and the gun is simply declining in value.
     
  12. bersaguy

    bersaguy Member

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    Thats more or less what I'm thinking. This little guy has served me well over the last 10 years, but in its 1st year it had to go back to Taurus. 3 months...3 months they had it. And because I didn't quite understand the way I'm the process worked, I had it sent out from a dealer's gunsmithing shop. So, I paid shipping and......a transfer fee when it came back. Just one more reason I don't shoot at an indoor range in Tampa that shall remain nameless....but it rhymes with Shooter's World on Fowler Avenue:D
     
    Last edited: Sep 4, 2021
    gobsauce likes this.
  13. lee n. field

    lee n. field Member

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    TCP should be fine.

    Newly released products (after the warranty change), have lifetime warranty to original owner only. Older products have original warranty.
     
  14. lee n. field

    lee n. field Member

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    Which is curious. Sometime last month I sent in a Charter Bulldog to the manufacturer. "Next day saver" UPS shipping was, I think, $42.
     
  15. SwampWolf

    SwampWolf Member

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    You say you've carried it for the last ten years but I'm curious as to how often you've shot it?
     
  16. SeanSw

    SeanSw Member

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    Taurus sent me an extractor to replace the part that broke on my TCP. It failed on the first magazine. They offered to take care of the repair themselves but it seemed to be less work for me to change the part myself and they seemed to have no issues with it.
     
  17. bersaguy

    bersaguy Member

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    I shoot at least a magazine every time I go to the range. So, it probably has around a 1500-2000 rounds through it
     
    SwampWolf likes this.
  18. Meeks36

    Meeks36 Member

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    Shoot it’s just getting broken in good. Make the call they might just send you the parts.
     
  19. danez71

    danez71 Member

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    How big of a problem is it?

    I'm not sure which pin it is but if possible I'd try home fixes before selling for parts - loctite?
     
  20. bersaguy

    bersaguy Member

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    Its the pin that unlocks and retains the barrel, analogous to the slide stop pin on the 1911. However on the TCP that pin is straight, does not need to be rotated to remove, and is retained by the slide stop spring interacting with a shallow bevel cut groove in the cross pin. I've tried bending the slide stop pin to put more pressure on it, but the more I think about it, there is some peening of the cammed surface that unlocks the barrel. I'm wondering if thats not putting an uneven force on the pin causing it to walk out. If that's the case, I need a barrel, pin and spring. I doubt Taurus would ship those out to me, but I suppose it's worth a shot
     
  21. danez71

    danez71 Member

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    Certainly it's worth a shot.

    I guess a better way for me to say it is.... if the pin doesn't need to move during operation, I'd glue that sucker in place and run it till death and then consider parting it out.

    But thats just me. :thumbup:
     
  22. bersaguy

    bersaguy Member

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    I see what you're saying, I wouldn't be able to take it down, but run it till she dies and call it a day. Thats not a terrible idea.
     
    danez71 likes this.
  23. danez71

    danez71 Member

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    It's not a great idea either. But that's probably what I'd do if I couldn't get the parts.

    Good luck... keep us updated.
     
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