Taurus Repair Experience

[Hookeye]

Some people like sending a gun back, some think it makes them special, having factory attention more than once.

Whatever floats their boat.

Not my money.

I offer some history, based on lots of sales, over a fair bit of time.
Believe or not.

Maybe things have gotten better.
I find it funny how a consumer, with a couple of purchases, can make claims of company quality salvation.

If you are happy with your purchase, so be it.
Doesn't mean the next guy won't have a problem

 

[TTv2]

Some people like sending a gun back, some think it makes them special, having factory attention more than once.

Whatever floats their boat.

Not my money.

I offer some history, based on lots of sales, over a fair bit of time.
Believe or not.

I believe it, but times change.

Maybe things have gotten better.
I find it funny how a consumer, with a couple of purchases, can make claims of company quality salvation.

If you are happy with your purchase, so be it.
Doesn't mean the next guy won't have a problem

Could say the same for all the other revolver manufacturers who aren't named NAA, Korth, Freedom Arms, or Magnum Research. At this point I expect any revolver that is made by Charter, Taurus, Ruger, S&W, or Colt to have issues out of the box. The difference between them is when $330 Charter or $400 Taurus has issues, I can accept it given the price point, but when $650 Ruger, $800 S&W, or $1000 Colt has issues, I have trouble accepting.

 

[Hookeye]

I have trouble accepting any gun having issues out of the box.
Why I don't have a new Python.

Its a tool, it should work from the start.
It should keep working with proper maintenance.

But with lots of work, things may break/wear out.
I do accept that.

Yes, times change. Not always for the better, and once a change has happened, that doesn't mean it stays as is.
Quality and customer service are never ending battles.

 

[Styx]

Not hard to improve when QC is horrible.
And one can improve a lot and still be mediocre LOL

10 yrs ago? Forbes writes about the big management change up happening in 2015.

Buy whatever you want.

New management came in in 2011 right before the release of the PT111 G2.

Maybe Taurus in Georgia will put out good stuff.
Personally, the brand is tarnished as they've promised a fix again and again and again.

A ton of people buy guns are hardly shoot them (or don't shoot them at all).
And when stuff happens are not of background/understanding to identify the problem.
Most times, its ammo or user error.

I employ a big filter and understand timing.

And I won't own a Taurus.
Wont buy one for a gift.
But then I also don't allow country music or rap in my house, or Aerosmith.

Dude has to draw the line somewhere

Funny you say you wont own one, buy one, but you are very verbose and go above and beyond one multiple websites to bash a product that you don't have any first hand knowledge or experience with. Any experience you had is old and not bashed on what Taurus has been putting out. Seems like you have a vendetta, an axe to grind, or just do it for personal enjoyment.

 

[triplebike]

The problem with people that defend Taurus is that they just don't understand that are defending a company that simply doesn't CARE ABOUT PEOPLE THAT ARE PURCHASING SAID PRODUCT. There are so many other firearm companies that make a product that is as good if not better for the same about of dollars that will bend over backwards to make the PEOPLE buying their product satisficed. Anyone with common sense must realize that Taurus cares about the American dollar more then the people that give them that dollar. I learned the hard way that I gave my hard earned dollars to that type of company, Taurus. They will never get another penny from me or my family and why should they? Taurus proved to me last year when I purchased two of their products that they will painstakingly take care of said products, but did so grudgingly. Why would anyone recommend a company that is about as far from being people friendly as you can get is beyond me. And you STYX defend such a company like you have a vendetta , an axe to grind , or just do it for personal enjoyment.

 

[Styx]

The problem with people that defend Taurus is that they just don't understand that are defending a company that simply doesn't CARE ABOUT PEOPLE THAT ARE PURCHASING SAID PRODUCT. There are so many other firearm companies that make a product that is as good if not better for the same about of dollars that will bend over backwards to make the PEOPLE buying their product satisficed. Anyone with common sense must realize that Taurus cares about the American dollar more then the people that give them that dollar. I learned the hard way that I gave my hard earned dollars to that type of company, Taurus. They will never get another penny from me or my family and why should they? Taurus proved to me last year when I purchased two of their products that they will painstakingly take care of said products, but did so grudgingly. Why would anyone recommend a company that is about as far from being people friendly as you can get is beyond me. And you STYX defend such a company like you have a vendetta , an axe to grind , or just do it for personal enjoyment.

I get that you personally weren't happy with the TX22 you sent in for repair. Others have had similar experiences from other manufacturers as well. There are multiple members in this very thread that have had the opposite experience than you had with Tauruses CS. To make blanketed statements, assertions, and accusations based on your lone experience is what I take issue with. People claiming that Taurus makes unreliable crap that's LGS are having to send back in record numbers based on decade(s) old information is something else I take issue with.

 

[triplebike]

I get that you personally weren't happy with the TX22 you sent in for repair. Others have had similar experiences from other manufacturers as well. There are multiple members in this very thread that have had the opposite experience than you had with Tauruses CS. To make blanketed statements, assertions, and accusations based on your lone experience is what I take issue with. People claiming that Taurus makes unreliable crap that's LGS are having to send back in record numbers based on decade(s) old information is something else I take issue with.

You just don't get and probably never will. They are NOT a people/customer oriented company. And you're comeback is always but other gun company's have to. If they have so few firearms to repair why is the normal turn around time 12 weeks? Why did they allow so many of the TX22's to go out in that condition? All of the other companies that I've dealt with have bent over backwards to make it right. Taurus is and always has been about bottom line dollar. Preaching that Taurus actually cares about the people that are buying their products just makes you look foolish.

 

[Styx]

You just don't get and probably never will. They are NOT a people/customer oriented company. And you're comeback is always but other gun company's have to. If they have so few firearms to repair why is the normal turn around time 12 weeks? Why did they allow so many of the TX22's to go out in that condition? All of the other companies that I've dealt with have bent over backwards to make it right. Taurus is and always has been about bottom line dollar. Preaching that Taurus actually cares about the people that are buying their products just makes you look foolish.

You purchased a TX22, sent it in for repair, they replaced the slide and some other parts if I remember correctly, and when the gun came back, you still had the same issue again. Now they hate their customers and are only in it for the money? If that's the barometer in which we're going to judge a company, then most firearm manufacturers also hate their customers as well. You purchased a new to market gun. Stuff like that happens with a new design, and again, just like the issue with their CS, just about every major manufacturer has sent out firearms that had design flaws that were later slowly but surely addressed.

There are several members in this very thread who stated they were happy with the CS they received. The OP made this thread because he was happy with the service he received. You completely disregard those post as well as the favorable experience other members posted about in prior threads. Any favorable post or experience, not just from me, but that's posted by other members as well is met with contempt from you because of your TX22 CS experience. Now I never said Taurus had the best customer service in the market, and I agree with you about their lead times being unacceptable. With that said, the fact that the CEO has openly admitted to the existence of these issues, has stated that he was going to both hire more CS and repair staff, stated that he was going to reduce the lead times on warranty work, and that he was going to make to increase the availability of spare/replacement parts is NOT indicative of a company that does NOT care about it's customers. The fact that they went from almost being bankrupt to being one of the biggest firearm manufacturers in the world as well as greatly improving their QC in a short amount of time shows me that they also care about the products they're putting out. Again, I'm not saying they are perfect or have the best CS in the industry, but they certainly aren't as bad as some of you make them out to be. Other than lead times, they aren't much different and suffer from similar issues that other major manufactures suffer from.

 

[triplebike]

You're a lost cause. You are so blind to reality it's unbelievable. You're a company like Taurus's dream customer. The more people like you that buy their products the happier they are. We're also back to the same old story with you , that most of the other manufacturers are just like Taurus. Every Taurus CEO in the past ten + years has said the same thing, that they're going to clean up the mess. Tell you what get back to me when Taurus can properly repair and return you firearm within a couple of weeks. Ok, how's that sound, fair deal. Meanwhile you can preach the virtues of Taurus all you want it's a free country. You and I are done, I will not reply to any of your comments and hopefully you won't reply to any of mine. You believe one way, I believe the other.

 

[Styx]

You're a lost cause. You are so blind to reality it's unbelievable. You're a company like Taurus's dream customer. The more people like you that buy their products the happier they are. We're also back to the same old story with you , that most of the other manufacturers are just like Taurus. Every Taurus CEO in the past ten + years has said the same thing, that they're going to clean up the mess. Tell you what get back to me when Taurus can properly repair and return you firearm within a couple of weeks. Ok, how's that sound, fair deal. Meanwhile you can preach the virtues of Taurus all you want it's a free country. You and I are done, I will not reply to any of your comments and hopefully you won't reply to any of mine. You believe one way, I believe the other.

Have they now? Care to cite the other CEOs making the same claim about improving their CS? You get upset and take it to the next level in several threads now if anyone post anything positive about Taurus all because your one experience with their CS where they attempted to fix the issue but didn't.

Last time it was GunnyUSMC and several other members you were arguing with in another Taurus thread another member started to share his positive experience. If people have and share positive experiences that contradicts your experience, they're "living in a fantasy world", "they're blind", "a lost cause", so on and so forth. I get it.

 

[Terry G]

It's interesting how many people get all bent out of shape when Taurus gun's are praised or give a good account of their customer service. All the Taurus gun's I bought in the '80's and '90's never had to go back for service. Fast forward to 2019. I bought a TX22 that wasn't feeding properly. I got a call tag the next day after contacting Taurus CS. I got the gun back in ten day's with two new magazines and a note that the gun was fine and pay attention to loading the double stack magazines. That gun fired over two thousand rounds without a malfunction. I was so impressed with the grip, sights, and trigger, I bought a second one. I have been shooting both since with no problems that weren't ammunition related. There seems to be a small segment of the shooting fraternity that focus on the negative about firearms, not just Taurus. I mean spitting, frothing at the mouth negativity. Name a gun maker and somebody hate's it with a passion. One "Elite" company, Kimber,was the worst I've seen as far as initial problems and poor customer service. Two LEO's I know of bought Kimber .45's, I'm not sure of the model, and spent in the neighborhood of $1600.00 each for them. Neither worked right out of the box. Kimber customer service told them to fire 500 rounds to "break them in." Wouldn't accept them for repair without the "break in" period being followed. Oh, and the ammunition should be self defense ammunition, not practice. Spend $1600.00 and then be told to spend another $250.00 on ammunition before they're reliable? If that wouldn't turn you off about a company I don't know what would. Since then a Friend bought a Kimber compact .45 and it shoot's like a dream. He had a bad magazine and Kimber replaced it within a week. See what I'm getting at?

 

[JohnKSa]

Some things to remember.

1. All companies make QC errors from time to time. Some make more than others.
2. All companies have a CS fiasco now and then. Some have more than others.
3. The guns you like and buy and the companies that make them are separate from you. When people have negative things to say about those guns or companies, they are not insulting you personally nor are you admitting you are a bad/stupid person if you agree with some of the negative things said. When people have positive things to say about those gun or companies, they are not complimenting you personally, nor are you proving you are a good/smart person if you agree with them.
   
4. The sum of each person's experiences and how they react to the gestalt of their experiences will be different for each individual. It should surprise no one that it's easy to find two people who have had different experiences and/or have reacted to their similar experiences differently.
5. If you find that you are not talking about a person's arguments/claims and are instead talking about them, then you need to refocus. If their arguments/claims stand on their merits and you have to focus on the person to try to stay in the debate, you have lost the debate and are being a poor loser. If their arguments/claims do not stand on their merits then you are wasting time focusing on the person and you should focus instead on demonstrating that their claims are inaccurate.
   
6. Spending any significant time keeping track of various people's opinions on a brand of gun you like/don't like and what they've posted about it on the past (especially across several gun forums), is not productive and probably isn't good for you.
7. If you can't/won't read this list and assimilate the information into your behavior patterns at THR, you are going to continue to make work for the staff. Sooner or later, some enterprising and innovative staff member will remember that there's a way to deal with members who continually make work for the staff.

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