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The Unbreakable Umbrella - my experience

Discussion in 'Non-Firearm Weapons' started by meef, Mar 11, 2014.

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  1. meef

    meef Member

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    Just recently had to deal with Real-Self-Defense customer service and wanted folks to know how it went.

    About 4-1/2 years ago I bought one of the premium model unbreakable umbrellas. They have a 5-year warranty.

    I gave it to my wife and it has had plenty of use as we live in the Pacific Northwest - a place where it is rumored to rain every now and then.

    In the time she used it, unlike the promotional videos, she never: 1) beat any heavy bags with it. 2) mauled any pumpkins. 3) cut any watermelons in half. 4) stood on it while stretched between a couple of chairs. 5) subjected it to gale force winds. 6) abused it in any manner other than normal use.

    Last week when she was deploying it, the section that holds all of the moving mechanism came loose and the umbrella could neither be fully opened or closed. And such is the construction of the umbrella that no fix appeared possible.

    Not being too happy about having my spendy umbrella giving up like this (even after 4+ years) I emailed the company - and here's where I was impressed far beyond my expectations.

    I told them what happened and asked what they wanted to do about it. They responded in less than 12 hours. At their request I emailed a couple of pics of the situation and they very promptly wrote back and asked if I wanted a refund or a replacement. No hassle, muss or fuss - just an immediate offer to completely stand behind their product and warranty.

    Well, fair-minded fellow that I am, I told them that since I had actually had over 4 years good service from their product and I realize that nothing lasts forever - I would be satisfied with a price adjustment on another umbrella. Heck, when you buy a set of tires, they never give you give you back full credit for something with 40,000 miles or so on it.

    They responded with essentially, "Nope. Thanks for the offer, but we're standing 100% behind our product."

    They then shipped me another umbrella Priority Mail, and they paid shipping too.

    Amazing. This kind of customer service impresses me so much I just had to share it.

    In fact, I was so impressed I bought one of their new telescopic unbreakable models to go in the package they sent me. Everything is due here this Thursday. The entire turnaround from the time I first emailed them will be 6 days - and it would have been less than that except I was a bit slow in a couple of my emails to them. They were even responding on the weekend.

    So there you have it. If you've ever considered getting one of these things, you couldn't be dealing with a better company, IMO. If you break it, or it should happen to break, you will be completely taken care of faster than many places even ship new orders.

    :D
     
  2. Yo Mama

    Yo Mama Member

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    I pay extra for quality and customer service. It means everything to me. Good to hear they took care of you.
     
  3. CWL

    CWL Member

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    Great testimonial! I love hearing about good experiences with products & manufacturers.

    I also have one of their umbrellas, owned it at least 5 years, and have had no problems with mine during all this time... granted, I live in Sunny California, but I have taken it with me often on business trips to Asia, where it has always kept the rain off. Never needed to hit anything with mine yet, but good to know that I can!
     
  4. hso

    hso Moderator Staff Member

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    WOW!

    That's impressive.
     
  5. rondog

    rondog Member

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    The testimonial you just gave here is why they do this. You can't buy better advertising than a happy customer that's telling other people how happy he is!
     
  6. Tinman357

    Tinman357 Member

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    Well, that seals it. I'm getting one
     
  7. Gordon

    Gordon Member

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    me too
     
  8. Deltaboy

    Deltaboy Member

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    That is great.
     
  9. Madcap_Magician

    Madcap_Magician Member

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    And that's why Mr. Kurz does it. You were happy, bought another umbrella to go with your first, and two more people just from this thread now want to buy one.

    Mine isn't broken, so I don't need to go through that process.

    I think I might be able to take a little credit for the telescoping idea, I e-mailed them about a year and a half ago telling them if they made a telescoping umbrella about 21" long that could be used with stick techniques, I'd buy it in a heartbeat... they wrote back and said it was a great idea, and then about a year ago I got an e-mail saying PLEASE BUY OUR AWESOME NEW TELESCOPING UMBRELLA!!!

    It looks awesome, but I haven't had the money to make good on my promise. You'll have to let us know how it is. :D
     
  10. Sol

    Sol Member

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    I've never seen an umbrella last more than one wet season around here.

    4+ years of service is impressive.
     
  11. meef

    meef Member

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    Madcap_Magician re: the telescoping umbrella.
    You can bet on it. I'd been thinking about getting one for a while, but this experience pushed me over the decision line.

    I fully expect it to be everything they claim. I know I always liked my wife's full-size one. I think that the concept of a compact one is a great innovation.

    I will definitely be posting an opinion soon. And there's still plenty of rain left in this season (unfortunately) to put it to the test.
     
  12. Fred Fuller

    Fred Fuller Moderator Emeritus

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  13. docnyt

    docnyt Member

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    Cool. Will move from wish list to shopping cart.
     
  14. meef

    meef Member

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    Well.... they're here.

    :)

    I have to admit that I had some concern about springing for the telescoping model because it certainly wasn't cheap, and I didn't know if I could justify the "want it" factor.

    Now that it's here - I'd do it again in a heartbeat. High quality piece of equipment and it even comes with a spare canopy, I guess that's in case you manage to damage the original one beating down a horde of zombies. I think you'd get quite a few of them before installing the new part would be needed.

    A couple of observations:

    Both of these are very inconspicuous as potential weapons, although I suppose members of the "Unbreakable Umbrella Club" might pretty quickly spot the regular size model.

    But the telescoping umbrella is just invisible for all practical purposes. It looks like anything but a weapon (more like a compact umbrella, for example...:))

    Walking around in sunny weather with the full-size one "might" make folks wonder why you're carrying an umbrella in July. Not so much so with the compact one. I just can't imagine it drawing attention pretty much anyplace. It's less noticeable than a completely healthy-looking person carrying a cane.

    And after careful self-testing with it - I can assure you that you would not want to get hit on any part of your body with this thing!

    Summary:

    I like having things that can go hit/poke/jab handy for use for self defense. And these will even keep the rain off in the meantime.
     
  15. Thomas Kurz

    Thomas Kurz Member

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    We are very grateful for your spreading such kind words about our company. As for
    when you bought our product, you got our warranty. We give our word and we keep it.
     
  16. Thomas Kurz

    Thomas Kurz Member

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    True, but we don't do it (stand behind our warranty) because it pays. That would be the merchant mentality. We do it because we said we would.
     
  17. hso

    hso Moderator Staff Member

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    Mr. Kurtz,

    Good to see you back at THR.

    I've been a happy UU owner for many years and mine has accompanied me from Kuwait to California giving me great confidence I could "weather" any storm.
     
    Last edited: Mar 15, 2014
  18. meef

    meef Member

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    And that right there is the philosophy for a successful and honorable life in general.

    If more people/companies subscribed to it, the world would be a better place.

    :)
     
  19. ApacheCoTodd

    ApacheCoTodd Member

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    Well, that's damn nice and refreshing to hear.

    So now, your first one is relegated to non-functional-disguised-as-an-umbrella pumpkin mauler?
     
  20. Derry 1946

    Derry 1946 Member

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    Handy thing about living in New Orleans is there's a chance of a downpour any day of the year. An umbrella is never out of place. Thanks for the info. And it's actually pretty common to see people using umbrellas here as parasols on hot sunny days.
     
    Last edited: Mar 22, 2014
  21. readyeddy

    readyeddy Member

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    I will just add that it is one terrific umbrella. It is well made and will not fall apart like other umbrellas.
     
  22. SleazyRider

    SleazyRider Member

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    Dang, I wish this company made computers, and cars, and refrigerators … and guns!
     
  23. JN01

    JN01 Member

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    Is there a big difference in durability/strength between the standard fiberglass ribs and the steel ribs? Is the steel worth the extra cost?
     
  24. Thomas Kurz

    Thomas Kurz Member

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    Steel ribs with steel hinges will last longer than fiberglass ribs with plastic hinges--likely more than a couple of lifetimes. Also an Unbreakable® Umbrella with steel ribs (Premium model) can take a couple more machete whacks than an Unbreakable® Umbrella with fiberglass ribs (Standard model), but then who needs that?
     
  25. JN01

    JN01 Member

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    I hadn't thought about the hinges. Thanks.
     
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