Hangingrock
Member
The last order with Tyler is 25+Yrs in the past. As I recall their waiting period was longer than I expected. Cottage Industry has its negatives and positives timing is every thing!
Tyler T-grip experiences
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D.B. Cooper
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I'm sorry guys, but...is it possible you are all upset about something that is somewhat trivial? I just looked at their website. Their most expensive product is $50. (Less than 2 boxes of 9mm, currently.) Plus about $10 for shipping. Are you so destitute that you can't be without $60 for a month or two? How many of you would pa in advance to backorder 2 boxes of ammo-if it were even available or possible to do so right now?
Has anyone shopped for body armor lately? 2-3 month back order, after you pay your several hundred dollars. How many of you can walk into a gun shop right now and walk out with exactly what you wanted?
My local Costco hasn't had ham in stock for almost 2 months now. That's a national corporation. And you're upset that a one-man operation can't produce instant gratification? (Heck, I've been waiting for over a month for a seed spreader for my ATV. That company has had my $500 for several weeks.)
I bought my t-grips many, many years ago. I remember there being a wait, but I don't recall being upset about it, so it must not have been too bad. I knew going in they were going to be holding my fifty bucks for a while.
Food for thought anyway.
Has anyone shopped for body armor lately? 2-3 month back order, after you pay your several hundred dollars. How many of you can walk into a gun shop right now and walk out with exactly what you wanted?
My local Costco hasn't had ham in stock for almost 2 months now. That's a national corporation. And you're upset that a one-man operation can't produce instant gratification? (Heck, I've been waiting for over a month for a seed spreader for my ATV. That company has had my $500 for several weeks.)
I bought my t-grips many, many years ago. I remember there being a wait, but I don't recall being upset about it, so it must not have been too bad. I knew going in they were going to be holding my fifty bucks for a while.
Food for thought anyway.
Pudge
Member
I'm not saying the product isn't good. I'm not saying it isn't ok to wait for a product you've paid for. I am saying a business model where you take the money and don't provide the product or respond to messages or calls for 4 times the estimated wait you publish, isn't above critique. Compare T-Grips to Simply Rugged holsters.
D.B. Cooper
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I get that, but at the end of the day, they've been in business a very long time, and they have a very long wait list; it's hard to argue with success.
But yeah, the scenario you describe would be unsettling.
Speedo66
Member
D.B.Cooper:
I agree that losing $50 is not going to change anybody's life, but mine was a group-buy and it was for several grips and involved a few more dollars. We weren't upset about it; but had given up on getting them.
The frustrating part was that the web site stated that most shipping times were running about 3-weeks and my order was way past that. Yes, it also states that they can vary (3 to 50 is quite a variation). I contacted them to check on the status and got no reply. If the web site indicated that there was a 1-year backlog, then I would have patiently waited knowing that nothing was amiss.
I realize that it takes time away from production to respond to your customer's questions, but they could have taken 5-minutes to update their outgoing message to indicate the current wait-times, allaying the concerns of all that call.
This is an excellent example of how some businesses survive in spite of their poor customer-service only because they make a product that no one else makes.
I agree that losing $50 is not going to change anybody's life, but mine was a group-buy and it was for several grips and involved a few more dollars. We weren't upset about it; but had given up on getting them.
The frustrating part was that the web site stated that most shipping times were running about 3-weeks and my order was way past that. Yes, it also states that they can vary (3 to 50 is quite a variation). I contacted them to check on the status and got no reply. If the web site indicated that there was a 1-year backlog, then I would have patiently waited knowing that nothing was amiss.
I realize that it takes time away from production to respond to your customer's questions, but they could have taken 5-minutes to update their outgoing message to indicate the current wait-times, allaying the concerns of all that call.
This is an excellent example of how some businesses survive in spite of their poor customer-service only because they make a product that no one else makes.
D.B. Cooper
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Thanks. TBH, I'm not keeping up with the craziness. I have what I have. I'm no longer in the market. LOL.
AZAndy
Member
Me too. He communicates well and ships fast. I have at least a half-dozen of them.
Maybe I'm a curmudgeon, but in this day and age, any company that can't take online payments for a non-custom item isn't all that serious about running a business. That really isn't hard to set up.
AZAndy
Member
I have one on a M67. The stainless goes well with the ivory color, to my eye, though others have made fun of me for it. You can too, if you want!
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