iamkris
Member
Folks
Just a quick update. I was excited a few weeks ago when I won a Lanber 2097 on Gunbroker for what I thought was an excellent price of $380. Unfortunately, there was significant damage to the gun when I received it. Here's the thread that describes that:
http://www.thehighroad.org/showthread.php?s=&threadid=3217&highlight=lanber
In the interim, Gunfinder.net (the dealer I bought it from) offered to have the gun picked up by UPS (which they did) and replaced. Unfortunately Janet at Gunfinder said "that was the last 2097" and they would replace it with something else or a refund. Just for grins, I called CDNN (who adverts lots of Lanbers) and they confirmed that indeed, the 2097 supplies have dried up (sorry for those that wanted one - 9x19 is that you?)
All of the "replacement" options I gave Janet were deemed too expensive -- e.g., they had more in the gun than I had paid. They have offered to send the gun back to Lanber to have the barrel rib and stock replaced. So far, I am really impressed by Gunfinder.net's customer service...especially for a gun I suspect they're not making a whole lot of money on. Still tentative but I can endorse Cliff and Janet on their efforts to date.
I may be one of the few people who get to experience Lanber's overseas customer service (good or bad). One of the concerns often mentioned by people about Lanbers is the unknown of their customer service.
Looks like I'm the lab rat...willl inform you of how things go. Wish me luck...
Just a quick update. I was excited a few weeks ago when I won a Lanber 2097 on Gunbroker for what I thought was an excellent price of $380. Unfortunately, there was significant damage to the gun when I received it. Here's the thread that describes that:
http://www.thehighroad.org/showthread.php?s=&threadid=3217&highlight=lanber
In the interim, Gunfinder.net (the dealer I bought it from) offered to have the gun picked up by UPS (which they did) and replaced. Unfortunately Janet at Gunfinder said "that was the last 2097" and they would replace it with something else or a refund. Just for grins, I called CDNN (who adverts lots of Lanbers) and they confirmed that indeed, the 2097 supplies have dried up (sorry for those that wanted one - 9x19 is that you?)
All of the "replacement" options I gave Janet were deemed too expensive -- e.g., they had more in the gun than I had paid. They have offered to send the gun back to Lanber to have the barrel rib and stock replaced. So far, I am really impressed by Gunfinder.net's customer service...especially for a gun I suspect they're not making a whole lot of money on. Still tentative but I can endorse Cliff and Janet on their efforts to date.
I may be one of the few people who get to experience Lanber's overseas customer service (good or bad). One of the concerns often mentioned by people about Lanbers is the unknown of their customer service.
Looks like I'm the lab rat...willl inform you of how things go. Wish me luck...
