Steve H
Member
I'm not flaming them but I am surprised at how they arn't taking care of this problem. (hope this is in the correct forum) I shipped back my almost new ChargeMaster 1500 complete with all the parts. It died, would not do anything, I called customer service, I was told to send everything back, plus a check for $45.00, to their Oroville facility via USPS priority mail. I have a confirmation of the delivery over a week ago. I called them to check the status and was informed that they do not have my 1500.............I sent them a copy of the delivery confirmation and they claim that the problem is that it was sent USPS (per their instructions) and now they cannot find my unit. For the past few days I keep getting "answers" from them stating "they are still looking" for my ChargeMaster 1500. I just got off the phone again with them and still cannot get an answer as to where my 1500 is or what they plan on doing about loosing it. This really surprises me that seeing as thought they have the proof of delivery they have not replaced nor indicated they are going too replace it. Going back to my initial call to them I was told that the $45.00 I sent them was to cover the cost of "repair/replacemnt & return shipping".
I guess that seeing as thought nobody can get primers from their parent company (ATK) maybe I don't need the 1500 anyway................
I guess that seeing as thought nobody can get primers from their parent company (ATK) maybe I don't need the 1500 anyway................