Who should take care of shipping this gun back? The gun shop or Ruger ?

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efeng9622

efeng9622

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I ordered a Ruger SR 22 from a online gun shop, it will be ship to my FFL maybe around Wednesday, my question is if I inspected the gun when it was delivered, and I find it has an issue , such as trigger doesn't work , should I require FFL the gun back to that shop or directly ship to Ruger ? or I have to do by myself. should the transfer procedure be put on holding temporary or continue to finished. because I saw some online video said SR-22 has " trigger issue" but these videos were created in 10 year ago, I don't know if Rugar already figure out this problem after 2013.
 
If you are just using the FFL to transfer a gun you bought from someone else, I think you will have a hard time convincing them that it's their responsibility to handle warranty/return issues. That's as it should be, in my opinion. Why would it be their responsibility that a gun you bought from someone else doesn't work right?
 
This sounds like it would be a Ruger issue. Also sounds like you might need to take ownership and complete the transfer before sending it back.

That said.... my old FFL would ask me to inspect new firearms before filling out the 4473. Even for transfers. I have no doubt he would have worked something out if there was an issue.
 
JohnKSa said:
If you are just using the FFL to transfer a gun you bought from someone else, I think you will have a hard time convincing them that it's their responsibility to handle warranty/return issues. That's as it should be, in my opinion. Why would it be their responsibility that a gun you bought from someone else doesn't work right?
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Yes, I think FFL will not take responsibility . now I only can ship to the shop or Ruger, but will shop pay these shipping charge ( two ways) ? maybe not 100%, or just send to Ruger.I need call them first ,then Ruger will send a shipping Free shipping postage to me , I can use Fedex to shipping not FFL ( only send to manufacture), but how they send back to me only for two days? to a post office let me to signature and pick up?
 
efeng9622 said:
Yes, I think FFL will not take responsibility . now I only can ship to the shop or Ruger, but will shop pay these shipping charge ( two ways) ? maybe not 100%, or just send to Ruger.I need call them first ,then Ruger will send a shipping Free shipping postage to me , I can use Fedex to shipping not FFL ( only send to manufacture), but how they send back to me only for two days? to a post office let me to signature and pick up?
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They will most likely use fedex or UPS and signature delivery to your physical address.
Its your gun, they are simply returning it to you. If it has to be replaced, it will go thru a local ffl.
 
I sent a LCP back to Ruger to have the grip module replaced as it was cracked. They did not pay for shipping to them. I think they did pay for the shipping back to me. They did offer to sell me shipping at their rate from UPS. It's been a few years but I want to say the charged me $47 for next day service as it was a handgun. When it was done they shipped it back to me at my home. They sent it UPS next day, Adult sig required.

Call them and check they may have changed their policy since then.

WB
 
Is the gun new or used? Does the seller allow an inspection period?
Either way, do not complete the 4473 Form until you’re satisfied with the gun’s condition.
Your concerns are best answered by the seller and the FFL receiver.
 
Your FFL is only the shipping receiver and has no obligation to you other than that. If the gun is brand new Ruger will most likely take care of shipping both ways if you encounter a problem. I have never needed them but have read of many examples of them doing that. Used might require you to pay shipping to them. A phone call to them will give you better information than any of us can. An option if you do have to pay is to ask for a shipping label and it's cost be billed to you.
 
The FFL relieving the gun has no responsibility for the gun's working condition. Any return of the gun should be paid for but the seller, but they could refuse to take the gun back or to pay for shipping if they will take a return. The good news is that it is a Ruger which has a fantastic customer service. If your gum=n has issues they will pay for shipping both ways. Even better news is that Ruger will fix it at no cost to you.And they will fix it right.
 
The receiving FFL has nothing to do with it. Whether you decide to send it back to the seller or ruger, you still owe the FFL the fee because they did what was required of them. Even if you don’t take possession of it that is the honest and honorable thing to do to compensate them for the time they spent.

If there is an issue with the gun ruger customer service will send you a return shipping label.
 
Find something else to worry about. It hasn't even happened??
If you take transfer of it and then find a problem simply call Ruger. They have great customer service (assuming this is a new gun?0 They will send you a shipping label
 
To answer your original question:
If the gun doesn't meet your expectations and you don't want to accept it, the cost to ship it back to the seller falls on you. Whether the Seller will reimburse you for the cost of shipping is negotiable. A more important point might be if they will refund you the money you've already paid.

If you decide to accept the gun, the cost of shipping it to Ruger for repair will also fall on you. You can call them to see if they will offer an accommodation, but don't feel entitled to it.

At no point is the Recieving (your) FFL responsible for any shipping cost
 
The receiving FFL has no responsibility to you to do anything other than receive the firearm you purchased elsewhere. You cannot "require"/make/force the receiving FFL to do anything else. You can certainly decline receiving the firearm, and then argue the situation with the seller, your credit card company, etc. I've had firearms received by a local FFL, then later discovered they had some kind of issue. I contacted the manufacturers, who sent a prepaid shipping label. Shipping back to manufacturer for warranty work, repair, and return shipping cost me nothing. This is far easier and more hassle free than the other options I mentioned...ymmv

Receiving a firearm back from repair here in Arizona is not complicated. The repaired firearm comes directly back to the sender. In Arizona, if it was picked up from your residence, it comes back to your residence. Other states may have rules that make receiving the firearm back from repair more of a headache, but that not the fault of your seller, manufacturer or FFL...
 
Otto said:
Is the gun new or used? Does the seller allow an inspection period?
Either way, do not complete the 4473 Form until you’re satisfied with the gun’s condition.
Your concerns are best answered by the seller and the FFL receiver.
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suppose I found the gun has issue ," do not complete the 4473 " is almost impossible, because if I don't finish 4473, , FFL will not able to process the transfer and will not allow me to pick up the gun after 7 days , ( in Maryland , buyer should wait 7 days then can pick up the gun ) , I will not able to ship back the gun. to Ruger The transfer fee I already was asked to pay when I notify them to do transfer, they said it is "deposit".
 
efeng9622 said:
suppose I found the gun has issue ," do not complete the 4473 " is almost impossible, because if I don't finish 4473, , FFL will not able to process the transfer and will not allow me to pick up the gun after 7 days , ( in Maryland , buyer should wait 7 days then can pick up the gun ) , I will not able to ship back the gun. to Ruger The transfer fee I already was asked to pay when I notify them to do transfer, they said it is "deposit".
Click to expand...

Once you walk in the door and they hand you YOUR gun and the 4473, they have done their job and deserve to be paid for it. If there is something wrong with it you need to work that out with whoever you bought it from or the manufacturer. Its that simple. Its not their gun, its your gun. They are simply providing a service.
 
What makes you think there’s something wrong with the gun now before you’ve purchased it?

Kevin
 
When you are at your FFL and you check the gun if you find something wrong.Call the online dealer you bought it from and see what he says.I know the bigger online dealers will pay the return shipping if they ship the wrong gun. Your FFL is not responsible for it.
 
VoodooMountain said:
This sounds like it would be a Ruger issue. Also sounds like you might need to take ownership and complete the transfer before sending it back.

That said.... my old FFL would ask me to inspect new firearms before filling out the 4473. Even for transfers. I have no doubt he would have worked something out if there was an issue.
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I bought a 6” S&W 617 that the seller (a dealer in Missouri) advertised as “New In Box” on their GB ad.

My FFL, who I trust very much, called me when they opened the box to log it in. They told me there was no way this was new, it was dirty from firing and the cylinder wouldn't open correctly. I called the seller with the gun sight unseen to reject the sale. The seller blamed the distributor, claiming they didnt open the box when it came in from them. (I thought all guns had to be logged and diligent folks confirm serial numbers on the firearm itself, but I digress.)

That seller paid for return shipping due to both the buyer (me) and receiver (ffl) refusing delivery.

Good luck @efeng9622, I hope your new gun is pristine when it comes in. :thumbup:

Stay safe.
 
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efeng9622 said:
suppose I found the gun has issue ," do not complete the 4473 " is almost impossible, because if I don't finish 4473, , FFL will not able to process the transfer and will not allow me to pick up the gun after 7 days , ( in Maryland , buyer should wait 7 days then can pick up the gun ) , I will not able to ship back the gun. to Ruger The transfer fee I already was asked to pay when I notify them to do transfer, they said it is "deposit".
Click to expand...
Uummmm…this may be a dumb question but it you are so concerned about a $400 pistol showing up broke, why didn’t you by one locally?
 
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