scout26
Member
Last week the final crimp station on my 12 ga Lee Load-Fast cracked and broke. I've had the machine since the fall of 1991. The part is made of plastic. I've reloaded uncounted thousands of shells on this machine. So, I wasn't surprised or upset when this happened. Things get old, wear out and break.
I sent an e-mail to Lee asking if they still had parts and what the current cost and shipping charges to my address would be. I got a very polite e-mail back from them stating that they would send me the re-placement part for free.
Now that's customer service !!!! They did not have to do it. There was no fault on their part. I wasn't mad or upset with them (if anything, probably my fault for not having properly adjusted most the time. ) The piece got old and worn out. The warranty is at least 14 years out of date. I've also got a couple of MEC's and a Pacific shotshell reloader. I've got a couple of Load-All's 12 and 20 ga, and Lee Loaders in .32 Win Spec and .30-06. If I ever decide that I need more then just the Lee Loaders for my metallic cartridge needs, Lee Presses and Dies will be my equipment choice. I'll stand by a company that stands behind its products.
I sent an e-mail to Lee asking if they still had parts and what the current cost and shipping charges to my address would be. I got a very polite e-mail back from them stating that they would send me the re-placement part for free.
Now that's customer service !!!! They did not have to do it. There was no fault on their part. I wasn't mad or upset with them (if anything, probably my fault for not having properly adjusted most the time. ) The piece got old and worn out. The warranty is at least 14 years out of date. I've also got a couple of MEC's and a Pacific shotshell reloader. I've got a couple of Load-All's 12 and 20 ga, and Lee Loaders in .32 Win Spec and .30-06. If I ever decide that I need more then just the Lee Loaders for my metallic cartridge needs, Lee Presses and Dies will be my equipment choice. I'll stand by a company that stands behind its products.