Keyser Soze
Member
Since 1997 I have owned a Standard Modael Scattergun Technologies Remington 870. I carry it as my primary long gun on duty everyday I work. This fall I realized that the Tritium inserts on the sights are completely out.
I send an email to Wilson/Scatterguns in September indicating that I purchased the gun in 1997 and was it still under warranty. A short time later I get a reply from one of their customer service representitives. He indicates that it is still under warranty and they will fix the sights. He also goes on to tell me I can just send in the rear sight and barrel with the front sight.
In November I send another email on where to send the rear sight and barrel.
I was sent the address and told who to send it to ( Attention ________). Because of a really busy three months at work (huge caseload,warrants, etc) I wasn't able to send it off till just after the first of January. Well the barrell and sights have sat there for the last two and a half weeks. Yesterday I send and email to check on the status of my warranty repair. Later the next day I get get an email that indicates that since my gun is 8 years old and wasn't made by Wilson that the will not warranty my sights.
Now I am just alittle upset as I sent emails inquiring about my warranty prior to ever sending anything to Wilson. I also attached all emails and replies when corresponding to Wilson through email. I tried to call a supervisor there today but only was able toleave a voice mail.
My concern is twofold. First they tell me that my sights are warranted and never once during any correspondence do they say otherwise. The whole time they were aware that my gun was purchased in 1997 from Scatterguns Technologies. Second even though Wilson bought Scatterguns Technologies in 2000 and proudly list them as a division of Wilson Combat on their website they appearantly will not warranty any work on Scatterguns Technologies guns that were built prior to them purchasing the company. So basically if you own one of these guns you have no warranty or repair recourse other than going to a local smith. The gun is identical to what Wilson is selling today with the exception of Armor Coat finishing as an option. My gun is identical to the current standard model.
So my question is what do I do? I am in a bind and need my barrel and rear sight back ASAP as I do not currently have a long gun with me at work. They also told me at the begining that they wer covered. One would think that Wilson would have taken care of the previous Scatterguns Tech customers when they bought the company.
I am just a little upset now.
I have all the emails and would gladly send them to anyone privately and not on the board.
KS
I send an email to Wilson/Scatterguns in September indicating that I purchased the gun in 1997 and was it still under warranty. A short time later I get a reply from one of their customer service representitives. He indicates that it is still under warranty and they will fix the sights. He also goes on to tell me I can just send in the rear sight and barrel with the front sight.
In November I send another email on where to send the rear sight and barrel.
I was sent the address and told who to send it to ( Attention ________). Because of a really busy three months at work (huge caseload,warrants, etc) I wasn't able to send it off till just after the first of January. Well the barrell and sights have sat there for the last two and a half weeks. Yesterday I send and email to check on the status of my warranty repair. Later the next day I get get an email that indicates that since my gun is 8 years old and wasn't made by Wilson that the will not warranty my sights.
Now I am just alittle upset as I sent emails inquiring about my warranty prior to ever sending anything to Wilson. I also attached all emails and replies when corresponding to Wilson through email. I tried to call a supervisor there today but only was able toleave a voice mail.
My concern is twofold. First they tell me that my sights are warranted and never once during any correspondence do they say otherwise. The whole time they were aware that my gun was purchased in 1997 from Scatterguns Technologies. Second even though Wilson bought Scatterguns Technologies in 2000 and proudly list them as a division of Wilson Combat on their website they appearantly will not warranty any work on Scatterguns Technologies guns that were built prior to them purchasing the company. So basically if you own one of these guns you have no warranty or repair recourse other than going to a local smith. The gun is identical to what Wilson is selling today with the exception of Armor Coat finishing as an option. My gun is identical to the current standard model.
So my question is what do I do? I am in a bind and need my barrel and rear sight back ASAP as I do not currently have a long gun with me at work. They also told me at the begining that they wer covered. One would think that Wilson would have taken care of the previous Scatterguns Tech customers when they bought the company.
I am just a little upset now.
I have all the emails and would gladly send them to anyone privately and not on the board.
KS
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