Wilson Combat/Scattergun Technologies (RANT)

[Keyser Soze]

Can it get any better? (worse)

I was going to let this thread die but something came up.
I finally received my package from Wilson Combat/Scattergun Technologies. The box is in perfect shape no damage. I open the box and find my barrel also in perfect shape with new tritium inserts. Missing is my rear sight. The barrel was packed nicely and there was no way the rear sight could have fallen out of the box. Every seam was taped.

Email sent to WC/ST when I got home from work. I will post when I get a reply.

What else can happen now?


KS

 

[Atticus]

They said they'd meet you half way...it sounds like you got the front half.

I've never owned a Wilson product simply because of their pricing. My old PD trade- in 870 ($125) works just fine. I'm sure Wilson does produce high quality goods...but that lifetime warranty is the cornerstone of their business. Hope you get your sight back.

 

[Amish_Bill]

My buddy just vented to me about the slide he sent in. It came back (after a long time setting unopened in the WC shop) with only half the work done. :-(

I sure hope someone who has had a good service experience with WC would speak up. A good, recent experience would be even better!

 

[George Hill]

Customer service is everything... agreed.
However sometimes you gotta draw the line... you can't give every customer everthing.
Tritiums sights run down after 5 years. These sights going over 7, that's pretty cool. You got extra milages. Buy new inserts and move on. This isn't Wilson Combat's fault.
I think it's pretty generous that they went half way for you.

Good enough.

 

[Amish_Bill]

Yes... going half way may have been a generous move on WC's part. Keeping his rear sight seems to negate any satisfaction that might have been expected.

 

[CASAMadman]

Can you say "OOOPS"???

Un-Freakin-believable!!!

I gotta tell ya that I didn't expect this. I just called WC and got on the phone with one of the Managers and advised them about this situation. I have been assured that they are overnighting a rear sight to you, Mr. Soze, and with it, they are sending their most sincere apologies.

They're sending it CoD though..... Ha!! just messing with ya.... but wouldn't that just cut it ?!?!?!?

I hope I haven't overstepped my bounds here by looking into this, but I wanted to look into this myself since I really do feel that this is not typical of the type of customer service that folks can expect from WC.

I am personally sorry for all the trouble you have had to go through on this deal, primarily because I have always had a very good experience with WC and with BW & his wife, Joyce. They are good people and BW is serious about his expectations with regards to customer service. They are as upset about this situation as you are, sir.

Once again, sorry to hear about the continuation of this little saga. Hopefully you will get excellent service out of the firearm for many years to come.

Ken

 

[Keyser Soze]

Got a call this morning from the cs rep I was dealing with. He apologized for the error and is overnighting my rear sight to me. I am really glad they are overnighting it to me and feel that they did a great job in correcting this error.

CASAMadman,

No problem with talking to Wilson. Maybe it will help someone from having the same experience I had.

End of thread.



KS