CVA Warranty-broke my gun

It would be mildly amusing (for us, not the OP) if it came back from CVA with two big braze marks down the sides

Elkins45 said:

It would be mildly amusing (for us, not the OP) if it came back from CVA with two big braze marks down the sides

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Or riveted plates.

"We decided to *fix* it after all. You're welcome!"

Todd.

with two big braze marks down the sides

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Nothing that can't be fixed with super glue and duct tape, no need for a torch.

If it comes back 'fixed', it's going to be everything swapped onto a new receiver.
If they do repair it and charge a cleaning or shop fee, I'd pay it just from sheer curiosity. They'd deserve it.
Like my auto tech teacher said: "Anything can be fixed. You might have to jack up the oil cap and roll a new everything under it, but you can still charge flat rate."

Sorry for your loss. Hope they make you whole again.

Customer: Excuse me, I would like to file a claim....my gun broke in two pieces.

Insurer: Please fill out this form and a description of what happened, then one of our customer service personnel will be with you.

Customer: This sure is a nice facility you have here, I like the chandelier and fountain. Here's the form filled out, as best as I could.

Insurer: Are you the original purchaser and owner of the gun?

Customer: Yes, I bought it at the Gun Show along with some jerky and a pair of socks.

Insurer: May I see your drivers license, receipts, and a photo I.D.

Customer: I suppose so......is there a problem?

Insurer: I see from your receipt that the gun was not purchased from one of our authorized certified dealers. Also your drivers license has expired and is invalid.

Customer: It was still in the box when I got it, all the papers were there.....not sure I sent in the warranty card....

Insurer: You state the gun fell about twenty feet from a tree....was the gun loaded?

Customer: Is that important?

Insurer: Well, our guidelines state firearms must be unloaded when entering or leaving a tree stand.

Customer: OK, well as best as I can remember it was unloaded.

Insurer: Have you thoroughly read and understand the owners manual?

Customer: Why, yes.......of course.

Insurer: On page 35, paragraph 3, sub section 12b it clearly states that the warranty does not cover unnecessary abuse as you have described. Paragraph 8, sub section 1c
states the warranty card must be completed and returned within 90 days of purchase from an authorized dealer. Paragraph 9, sub section 2a states the claimant
must be the legal and rightful owner and not in violation of any state or federal regulations. Unfortunately, your drivers license has expired which puts you in
violation of those requirements. Therefore, we have decided to deny your claim.

This is just ridiculous. Wait until they have responded, then we can all give our opinions.

If I had dropped a rifle 20' from a tree stand I'd not "expect" the manufacturer to fix it on their dime. That isn't what the gun is designed for. But it never hurts to ask and it isn't unusual for a manufacturer to go the extra mile to keep a customer happy. They are under no obligation to fix this, but if they do, it is good PR and will result in more sales in the future.

Looks like an aluminum allow casting that will break easier, but even forged steel from that fall may very well have bent enough to leave the rifle unusable.

A 20' drop onto anything other than concrete should not result in catastrophic damage to the metal components of a gun, and even wood and polymer should survive to some degree.

Your knee joints are pretty strong, can take decades of abuse if they're used in the proper direction. They do not do well with a sideways blow, it's their weak point and have sidelined many football players.

I think the construction of that rifle is similar. Strong enough in the plane it was designed for, the blow it took falling twenty feet with a sideways hit it was never designed for is what did it. I wouldn't necessarily blame the manufacturer for that.

...looks like porous low density mold-injected potash loosey goosey...

I was confused at first when I saw this but then I realized you changed your username.

I'm glad it worked out for you. Thanks for the update.


So.... putting the manufacturers head in a noose was premature?

Be ready for the folks that will say they'd sell it because they'd never trust it to be able to baton home invaders with it when the bullets run out.

Axis II said:

. I didn't blame them for anything other than making stuff from pot metal to save $$.

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I didn't mean to insinuate that you did. You seemed pretty fair, imo

If I liked it before I'd keep it now too.

It is interesting about the breech plug. I wouldn't think that have anything to do with the break necessarily but what do i know... it was apparently out of spec, though.

You very possibly got a better rifle back than what you bought.

It seems odd to say Congratulations but hopefully you get what I mean.

Well the entire incident is a real bummer, but I agree with this.

Speedo66 said:

Your knee joints are pretty strong, can take decades of abuse if they're used in the proper direction. They do not do well with a sideways blow, it's their weak point and have sidelined many football players.

I think the construction of that rifle is similar. Strong enough in the plane it was designed for, the blow it took falling twenty feet with a sideways hit it was never designed for is what did it. I wouldn't necessarily blame the manufacturer for that.

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I do think this is a little extreme and that there was a bit of an inherent flaw in there, but how many 20 foot drop to a forest floor tests did they conduct before releasing the gun for sale? I'm guessing none. And when in free fall, things seem to land in exactly the wrong way. I assume it's the polar opposite power that cats have, and one of god's little ways of messing with us.

"Here's an animal that treats you like a walking vending machine and has all the self absorbed nature of a three year old. They can live 20 years, will puke on your floor several times a week, push stuff off of counters to either break or make a mess, and some how, no matter how far you drop them in a veiled attempt to kill them, they will land on their feet. Enjoy."

"Also, here's a gun that you can use to procure food. It will work pretty well, but if you do ANYTHING outside of the exact specified design, it will catastrophically break. Your welcome."

"But God, if I break my gun, how will I hunt and feed my family."

"You'll still have the cat...… figure it out."

Ok obviously my mind hasn't gone into serious mode yet. Bad incident, but at least the manufacturer is taking care of the customer. So the only loss is a deer and some posting time. Sounds like a good outcome to me.

Before we rehash the bashing of the manufacturer let’s remember to take into consideration that the first two times it was dropped out of a tree it didn’t break. It was on the third third drop out of a tree it broke.

Axis II said:

They decided to put a new receiver/stock and breech plug on the gun and send it back free of charge.

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I guess they figured the barrel wasn't bad. lol

Glad to see this. I've always been a fan of CVA. I shoot an Optima Elite and love it.
This reinforces my feelings about them.

Thanks for sharing.

Like I said... (post #21).... Glad they stepped up for you - and very smart on their part....

Good luck with that "new" gun...