From what I have read over at www.rugerforum.com the go to guy for Ruger customer service these days is Joe Cramer if I had a problem I would call & ask to speak to him. I do think they may be overwhelmed between the recent SR-9 recall & the issues with the LCP now. I have been fortunate I have never had to use them for my Ruger.
I seem to recall Ruger's customer service being better
- Thread starter Maelstrom
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The local shop here is still waiting for Ruger to compensate them for all the SR 9 pistols they had to send to Ruger on recall. Even when returned the SR 9's won't hold the slide back when you slam a magazine home.
Now another recall on a another of their products - perhaps they should have left building of the the Kel-Tec P3-AT to Ket-Tec , why should the dealers take the loss of the cost to send recall guns back to them ?
Time for Ruger to get their crap together .
Now another recall on a another of their products - perhaps they should have left building of the the Kel-Tec P3-AT to Ket-Tec , why should the dealers take the loss of the cost to send recall guns back to them ?
Time for Ruger to get their crap together .
A screw required machining too.
A sight blade could also fit in an envelope.
There really shouldn't be any liability concern with a sight blade. How would that possibly affect the safe function of the gun?
FWIW, my 10/22 didn't work right when I first got it. It was brand new but rather than deal with the hassle of sending it back to Ruger to get it repaired (which I'm sure they would have done), I just spent the $12 for a VQ extractor. Now the gun works perfectly and I'm happy. It was a small price to pay.
But I'll agree that the sight would have had to be defective in the first place to just break with normal use. They should stand behind it. What's more, the sight probably costs them fifty cents to make and fifty cents to ship. For the cost of a dollar they pissed off a loyal customer. They will make $4.50 on this if he has to buy the sight and they'll lose him as a customer.
Makes no sense at all.
punkndisorderly
Member
I had to send a Mark III Competition Target that I purchased new back to Ruger earlier this year. It jammed like crazy regardless of the ammo I tried, which of three magazines I tried, or how much (or little) I lubed it.
Long story short, sent it back on my dime. Up side I got it back funtioning flawlessly. The only problem: it took three months for them to even touch it, they didn't let me know what was causing the malfunctions, and didn't apologize for the problem or the three months I was unable to use what I paid for.
I think their customer service is different now that Bill Ruger isn't around any more. Kind of like Wal Mart after Sam Walton died.
Long story short, sent it back on my dime. Up side I got it back funtioning flawlessly. The only problem: it took three months for them to even touch it, they didn't let me know what was causing the malfunctions, and didn't apologize for the problem or the three months I was unable to use what I paid for.
I think their customer service is different now that Bill Ruger isn't around any more. Kind of like Wal Mart after Sam Walton died.
moi_self26
Member
When you buy anything of an expensive nature, YOU chose to either make sure your particular purchase comes with a warranty (by which YOU consent to the terms of said warranty) or you chose to risk it going off of the repuation for quality of the manufacturer. I always get the extended warranty when possible, and I research ahead of time what the terms of the different manufacturers warranty's are so that there are no surprises should I ever need to use it. If there is no warranty, and I still chose to purchase it, I know and consent to being responsible for anything that it may need in the future.
You CHOSE to purchase your gun, knowing full well that there was no warranty. This is where the saying "buyer beware" comes into play. I could understand the upset if they deceived or defrauded you, but they didn't. No offense, but I think you are getting upset without real justification. As someone else mentioned, if they sent out free parts to everyone, those few dollars and cents here and there would add up, making new purchases more expensive. Firearms aren't cheap to begin with, if you are going to p&m every time it requires a little TLC, perhaps it isn't the hobby for you.
Well, Maelstrom, I don't think
you have that much of a gripe. Send in the $5 and postage and be done with it. For all Ruger knows the gun may have gotten dropped on the sidewalk, banged against a tree, or such and cracked the sight. They do not seem to be violating any warranty implied or otherwise. Save your frustration for something important.
you have that much of a gripe. Send in the $5 and postage and be done with it. For all Ruger knows the gun may have gotten dropped on the sidewalk, banged against a tree, or such and cracked the sight. They do not seem to be violating any warranty implied or otherwise. Save your frustration for something important.
moi_self26
Member
I'm not trying to be rude, but you are trying to question the companies integrity for something that is by all logical standards, not their responsibility. Did you really expect everyone to lock and load and march on their headquarters it outrage?
kingpin008
Member
I'm "wrapped up in it" because you chose to include it in your post, and it seems to me to be an indicator of how you went into the situation - expecting to get over on Ruger by mentioning a warranty that they don't have. When it didn't work, and you were given the option of paying for the part like everyone else, you came here to gripe.
Look - By your own admission you knew that the gun and the part wasn't under warranty, yet you chose to bring up the possibility of the part being replaced under said warranty anyhow. That's what someone does when they're not being honest.
That's why I'm "wrapped up in it". I keep pointing it out, and you keep glossing over it like it's nothing. I've got nothing to gain by pointing this stuff out - I own two Rugers, but I don't own stock and I'm definitely not a fanboy. I just don't think your argument holds much water and I'm saying as much.
BHP FAN
Member
In post #12,7.62x25 said:
''Send them the gun. They'll fix it and ship it back, no charge. You pay shipping to Ruger.
They want to ensure that their sight is going on their product, and that it's installed correctly.
That's called "proprietary product control" and ensures that they can further warrant your gun / their product down the road -- because it hasn't been "bubba'd" by some kitchen table gunsmith...''
and he's exactly right.I had the gasblock come off of my mini-14[someone else's bad reloads] and called Ruger,and they quoted me a price to fix it [the cost of a new gas block] and I sent them the rifle.They sent it back with a new gas block FREE.It's been my experience with Ruger that they always say they'll treat you fairly,then go one better.
''Send them the gun. They'll fix it and ship it back, no charge. You pay shipping to Ruger.
They want to ensure that their sight is going on their product, and that it's installed correctly.
That's called "proprietary product control" and ensures that they can further warrant your gun / their product down the road -- because it hasn't been "bubba'd" by some kitchen table gunsmith...''
and he's exactly right.I had the gasblock come off of my mini-14[someone else's bad reloads] and called Ruger,and they quoted me a price to fix it [the cost of a new gas block] and I sent them the rifle.They sent it back with a new gas block FREE.It's been my experience with Ruger that they always say they'll treat you fairly,then go one better.
GregGry
Member
If your definition of good customer service is sending you parts for free (even when there is no warranty) then you must live a disappointed life. Lets see here:
Bolts often disappear from the construction equipment I maintain. If I called the manufactures and complained, odds are I would get no free bolts. Even if I did it would take weeks to get them, so why waste my time?
Ever try to get a electronic gadget fixed under warranty? If you have no receipt you can pretty much kiss your chances of getting anything back, and if its out of warranty your pretty much not going to get anything either. I remember 10 years ago when I worked at a electronics retailer, I had a woman that came in and told me her digital camera wouldn't read memory cards. She wanted to get a replacement. I looked at her receipt only find out she bought it 1 year ago, and she didn't buy any extended warranty. I told her I couldn't do anything about it, and she got furious claiming I was not providing customer service. My manager agreed with me, and she just stormed out. The woman had 3 months of time to find out if the memory card slot worked, which she never did. Its unreasonable to expect a company to replace a 500$ camera 7 months outside of warranty. If they did they wouldn't be in business. I wont even get into the people that constantly tried to get free stuff with a purchase just because they came in the door, or they were slightly inconvenienced.
There have been many times that I have made mistakes, and companies have replaced/swapped items with me for free. I never expect it, however it is nice when it happens. It sounds to me like you really have unreasonable expectations with firearms. Personally I am amazed at how good of warranties most firearms have.
Flash!
Member
my experience with Ruger has been great..... I broke the extractor on my P94.....told them I broke it....told them it was all my fault.....they said send it to us..... I did ship it to them at my expense..... they repaired it at no charge and shipped it back at their expense..... I think that's as good as it gets...
DoubleTapDrew
Member
That's my technique. I call figuring I'll have to pay for it, and a surprising number of times they send out something free or it costs less than I expected (especially compared to aftermarket parts, like sights) so I'm happy.
Bottom line, it would be nice if they just sent out a sight for free, but I wouldn't be hurt or avoid the brand in the future over $5 + s&h. A cracked frame would be another issue. Other than the sight blade how do you like the gun?
I've only had two experiences with broken Rugers. The mag release spring broke in my P90, I sent it Monday FEDEX overnight and received it back the following Wednesday. The only way they could have fixed it faster was in the FEDEX truck. Lost a grip screw for the same gun. They mailed it to me free. I can't say they weren't standing behind their product with my personal experience.
Just One Shot
Member
3 weeks back I CALLED Ruger and informed them that the P95 I purchased was firing 3-4" low at 25 feet.
The lady was very polite, she told me that they had a new rear sight that should correct my problem and told me to call her if it didn't and she would give me what I needed to ship it back for them to repair.
She even gave me a tip on installing it and warned to be careful that the pin and spring doesn't fly out when I remove the sight.
She took my information and promptly offered to mail me a new one. One week later I recieved the new sight via the post office.
Total cost $0.00
The lady was very polite, she told me that they had a new rear sight that should correct my problem and told me to call her if it didn't and she would give me what I needed to ship it back for them to repair.
She even gave me a tip on installing it and warned to be careful that the pin and spring doesn't fly out when I remove the sight.
She took my information and promptly offered to mail me a new one. One week later I recieved the new sight via the post office.
Total cost $0.00
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