Response from Budsgunshop.com

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The owner of a small gunshop I used to work in many years ago had a cartoon taped to the cash register.

It showed a man behind the counter, facing an obviously upset customer. The caption read, "How about we refund your money, give you a new one for free, fire all the employees, close down the store, burn the building and shoot the manager. Would that make you happy?"
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Nah...they would just complain about the mess made by the burnt building and the slow traffic due to the managers funeral procession !:D
 
You guys rock, and are without a doubt one of the "good guys" doing business on the Internet.

It's unfortunate that a troll feels it necessary to run around to all of the boards libeling your company based upon what appears to be purposely false information.

Keep up the good work guys!
 
The people saying nice things about bud's gun shop forced me to go there and look around.

I noticed an interesting banner about no interest financing being available. Alas, does not apply to EBRs.

Just wondering why?

I also noticed one of the no interest financing options includes a lifetime warranty for 5%. How does that work?
 
I've bought two pistols from Bud's before and had one of my buddies go to them (word of mouth advertising). They're updating system (i.e. you're order is being processed, your order has shipped, etc) impressed me and I would order from them again. The only limiting factor is the money on my side;)
 
OK guys....time for me to get off these forums and get back to work (while "work" is still available in this firearms industry).

I really don't like to argue with anyone who supports our industry and our rights....so I apologize for doing so publicly here. At the end of the day, I appreciate everyone who exercises their rights to own firearms and purchase from the dealer of their choice. We are all in this together, and now more than ever we need to support each other in protecting our rights.

I thank everyone who has (and will) contributed to this post.....whether their opinions are for or against the policies of budsgunshop.com....may GOD bless all of you and your families.

Rex McClanahan
Vice President
Budsgunshop.com, llc
 
Bud's has done me right when I have purchased from them. I have no problems over using them again. And I will.
I like 'shipping included' prices. I hate finding a good price on a firearm, then having to get all the way to the end of the checkout to find I also need to buy UPS a new truck to get my gun.
 
I have nothing but great things to say about Bud's. My transactions with them have been perfect as could be. I always check their prices first when I'm shopping around?
 
I've made numerous purchases from Bud's over the last several years. Always been very satisfied. My last revolver purchase (just over a week ago, so during the "frenzy") was very smooth. Another happy customer! :)
 
My wife and I have purchased from Bud's on numerous occasions. I have always found them helpful, fair and very compettitive. Usually they are very quick in processing and shipping orders as well.

Only one time have we experienced any problem. My wife ordered a Ruger Mark III target pistol. What arrived at the FFL was a .44 magnum Ruger Blackhawk. Now, that is a difference of about, oh, 2-300 dollars if memory serves me right. We could have just shut up and done the paperwork, but that just wouldn't have been right... see, it pays to take care of your customers because then the customers take care of YOU. We contacted them and although it took a couple of phone calls, eventually all was made right.

I have a lot of confidence when dealing with Bud's. They are square dealers in my book.
 
"whimsical dimwit"

I prefer "jumpy spaz". I got hit for 50 bucks when I ordered the wrong rifle. I called the next day; I actually wanted to change the order to a similar yet more expensive rifle, which I did. I thought I might get a break, but I didn't.

I knew the policy. I'm not a bitter illiterate. I've bought 2 more firearms since and had nothing but a great experience. Hell, I'd pay fifty bucks just have access to the site, being it's practically a blue book/encyclopedia of firearms available today.

I'm assuming Bud's is the largest internet firearms dealer? I'd probably have a similar policy, though it is a bit like mandatory sentencing - you're are inevitable going to "punish" those who may not deserve it. Still, the policy is in plain sight and everyone has the freedom to order from Bud's or not. There's a lot of stupid, unreasonable people out there. It's hard to blame anyone for trying to protect those who aren't. If the policy legitimately helps keep prices down, don't ever get rid of it.
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Isn't a flat 10% restocking fee to stop the whimsical idiots, a little like hitting a fly with a sledge hammer, especially because of the range of prices in firearms? How bout a 24 hour window where the restocking fee is a flat $20 and then after 24 hours THEN it goes to 10%?
 
In my opinion, Bud's is a great place to patronize. The first handgun (a beautiful Colt 1991a1 Government Model) came from there, costing $730, which compared to other shops was very reasonable. The only "problem" I had was reaching them, when (by my screw up) I marked down the incorrect FFL and had to call them to change it. I had a heck of a time getting through, and even though it says not to call the actual shop itself, I did:). They were EXTREMELY helpful in getting it straightened out. I have nothing but good to say about Buds. Also, I often use Bud's as a "pulse" for the current prices of in-store guns.
P.S. It is very ironic that my first post on THR was about my first handgun. I very much hope to expand my knowledge of firearms and discuss them every day here at THR. Enough lurking already!
 
I've also had good experiences with Bud's. I don't make an online purchase of a firearm without first checking with Bud's. I usually check with them before buying local as well.

Both firearms I purchased from them were priced low, delivered as advertised, and easy to keep track of what was going on in the process.

Recommended Vendor!
 
I made my first on line gun purchase with Bud's a couple months ago. Not sure of the process I got personalized help and everything went smooth as could be. To save the 10% for using my credit card I applied on line and recieved a Bud's credit card in no time at all. No interest if paid 25 or 30 days from billing date (I can't remember which). My wife my be wanting a gun and I'll probably buy it from Bud's.
 
"1% Club"

Bud's Guns rule...........no need to defend your postion. i've read the wheeeners post about the "unfair" cancel charge and laughed..:neener:...today, unfortunately the rule is......"it's all about me" .........i make a mistake...not my fault.:eek:...i take out a mortgage i can't afford.... big bother gots to bail me out.:fire:

Bud's Guns may you live long and continue to prosper:D
 
Thanks Rex!

I only have dealt with MidwayUSA for gun stuff (unless it was some specialty item that they didn't have).

I actually never heard of Bud's but will definately put you in my favorites and consider your site next time I place an order!

I didn't read the negative thread about you (didn't even see it), nor do I need to read it.

Business is business, and you can have any policy you wish! Policies are typically made because people took advantage of a good situation, I know, as I also run my own (small) business.
Thanks Rex!

Inspector
 
Well, Buds sure ripped me off.

I went in to have snow tires mounted, but only two. They put on four and my wife got home before I realized what they had done. Then they said they wouldn't take them back cause they were used.

Wait.

This isn't Bud's Tires?

Never mind.
 
We do not like the 10% order change and/or cancellation fees. I would personally much prefer that it did not exist. However, when it did not exist, we were completely overwhelmed by irresponsible people randomly placing orders they never completed, or wanted to make changes every 15 minutes as they continued to research the web AFTER placing their order.
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Well Bud, I hate to break it to you, but doing those things for your customers is called "customer service". I work for a major online retailer, and we put up with a lot of the same crap. But we do it for free because that is what good customer service means... doing things to make your customers happy that are otherwise inconvenient for you.

So, you should ask yourself what is worth more to you... the 10% cancellation fee that you collect from a customer that will likely never buy through you again... or making that customer happy so they come back and spend lots more for years to come. Sometimes, the big picture is worth far more than any immediate satisfaction you may get from the 10% deal.

IMO of course.

Bottom line... you can never make everyone happy... but a good business will definitely do their best.
 
I've bought from Bud's before and I'm currently saving up to do so again. And again.:)

Your establishment is excellent, and I hope that you keep it up and please, please, don't change a thing!! Especially those great prices (that's what attracted and anchored me to your business).

P.S.
I have your website in my 'Favorites' on my computer.:D
 
Is there any chance that THR members could qualify for Bud's Police Supply?

:DTee-Hee:D

But seriously... how 'bout it? Those are some smokin' deals!!
 
Thumbs up to Buds!! I've bought MANY firearms from them. Always been satisfied.

:)
 
Isn’t a flat 10% restocking fee to stop the whimsical idiots, a little like hitting a fly with a sledge hammer, especially because of the range of prices in firearms?
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Yes, I alluded to that in my original post. The issue for me, knowing what it's like to deal with people of all types, is that you will never please everyone. And it's becoming worse. I keep noticing a shift in the attitudes in some people. I've dealt with people who expect good service... that's fine. The reasonable don't take "the customer is always right" to its literal ends. However, there are far too many humans that have devolved into entitlement whores. Many, especially on the faceless internet, have mistaken an expectation of good service for something that is owed to them. Bud’s owes me nothing. Their policy was clear when I ordered. It was my mistake. I learned from it. I got over it.

Their service has always been excellent. I've ordered from them twice since then.
 
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