Thernlund
Member
A good experience coming out of the Cabela's in Glendale, AZ.
I've been on the hunt (informally) for a stainless Sig P232. They're kind of spendy ($858 MSRP), so I pretty much gave up having one for the time being seeing as how when funds get to around $670 or I so usually buy something else.
So I'm at Cabela's goofing around and I see a P232 under the glass priced at $699. Ooooo. But then, I spot a sign near it that reads...
"All new Sig Sauer pistols - $50 off. 20 models to choose from."
Sweet! So I ask to see the pistol. It wasn't but a minute or two before I said, "I'll take it!" We do the paperwork dance and the salesman writes the adjusted price on the designated line; $649. We head for the register. After a short wait the cashier rings me up. Then... disaster! He looks at the paperwork (which says $649 as the price) and back at the register. He asks me why I wrote $649 on it. I tell him that the salesman did it and explained the price tag and the "$50 off" sign. He tells me that the tags usually include those discounts.
Uh-oh. I can almost feel myself starting to pout like a little boy who dropped his ice cream.
The cashier thinks a moment and asks me to wait. I see him talking to the salesman and then get on the phone. After a short period he returns with the manager, a big guy with a country-type niceness/gruffness to him (if that makes sense). The cashier tells him whats going on and the manager says that, in fact, yes, the discount is already included in the tag price and he can't do anything.
Damn it. I'm in full pout now, I just know it. With a sigh and my bottom lip sticking out, I say ok and we complete the sale. I'm not one to argue on these things unless I really feel jilted. This was just a mistake I think. A mistake is a mistake and if I was always held to mine I would probably be broke, jailed, or dead. $699 is still an ok price. I'm a tad dejected at this point, but still, new gun, eh?
So, as most you likely know, Cabela's has that policy where they escort you out with the firearm. As the cashier is escorting me out, the manager catches us as we are walking to the door. This was just about 45 minutes ago so I remember pretty clearly what he said...
"Hey buddy. I went and looked and I don't like how that sign reads in the display case. They usually spell these things out on the tag. So how about I give you $50 gift card to make up for it?"
Sweet, again! I graciously accept, he takes me to Customer Service where he rings up a card, I thank him profusely for making it right, shake his hand, and off I go a happy camper.
All things considered, I think I'm glad it turned out like it did ($699 w/ a $50 gift card) instead of having the $50 off originally. The good feeling I got from the whole experience was worth it!
Today is a good day!
The managers name was Mike. Real tall. Very nice guy. I was on my way out and he went out of his way to catch me and make it right. Awesome.
-T.
I've been on the hunt (informally) for a stainless Sig P232. They're kind of spendy ($858 MSRP), so I pretty much gave up having one for the time being seeing as how when funds get to around $670 or I so usually buy something else.
So I'm at Cabela's goofing around and I see a P232 under the glass priced at $699. Ooooo. But then, I spot a sign near it that reads...
"All new Sig Sauer pistols - $50 off. 20 models to choose from."
Sweet! So I ask to see the pistol. It wasn't but a minute or two before I said, "I'll take it!" We do the paperwork dance and the salesman writes the adjusted price on the designated line; $649. We head for the register. After a short wait the cashier rings me up. Then... disaster! He looks at the paperwork (which says $649 as the price) and back at the register. He asks me why I wrote $649 on it. I tell him that the salesman did it and explained the price tag and the "$50 off" sign. He tells me that the tags usually include those discounts.
Uh-oh. I can almost feel myself starting to pout like a little boy who dropped his ice cream.
The cashier thinks a moment and asks me to wait. I see him talking to the salesman and then get on the phone. After a short period he returns with the manager, a big guy with a country-type niceness/gruffness to him (if that makes sense). The cashier tells him whats going on and the manager says that, in fact, yes, the discount is already included in the tag price and he can't do anything.
Damn it. I'm in full pout now, I just know it. With a sigh and my bottom lip sticking out, I say ok and we complete the sale. I'm not one to argue on these things unless I really feel jilted. This was just a mistake I think. A mistake is a mistake and if I was always held to mine I would probably be broke, jailed, or dead. $699 is still an ok price. I'm a tad dejected at this point, but still, new gun, eh?
So, as most you likely know, Cabela's has that policy where they escort you out with the firearm. As the cashier is escorting me out, the manager catches us as we are walking to the door. This was just about 45 minutes ago so I remember pretty clearly what he said...
"Hey buddy. I went and looked and I don't like how that sign reads in the display case. They usually spell these things out on the tag. So how about I give you $50 gift card to make up for it?"
Sweet, again! I graciously accept, he takes me to Customer Service where he rings up a card, I thank him profusely for making it right, shake his hand, and off I go a happy camper.
All things considered, I think I'm glad it turned out like it did ($699 w/ a $50 gift card) instead of having the $50 off originally. The good feeling I got from the whole experience was worth it!
Today is a good day!
The managers name was Mike. Real tall. Very nice guy. I was on my way out and he went out of his way to catch me and make it right. Awesome.
-T.
