Gun shop problem
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oneounceload
member
There was no "contract". I can't find anything on Ruger's site that says how many mags come with the gun - if it is only one, then the OP should realize that a simple mistake was made. Want the second mag, then buy it. Getting all huffy and slamming a store anonymously over the internet is really uncalled for.
Amazing how many people think the LGS should give them a lot of free things for buying something from them. It is a retail store, buy from them or not - your choice with your money.
But all of this over a magazine?
Amazing how many people think the LGS should give them a lot of free things for buying something from them. It is a retail store, buy from them or not - your choice with your money.
But all of this over a magazine?
Sport45
Member
Honest mistake by the salesman. If I didn't know better, I'd have said the LC9 came with two magazines as well since that's what came with most pistols I've purchased. But my LC9 only came with one as that is how Ruger ships them. It did come with two baseplates so you can configure the magazine in two different ways.
I wouldn't have insisted on getting an extra magazine free because of the mistake. It's no different than when a store has a typo in their sales flyer. They are not required to sell something for 10% of its value just because they put a decimal in the wrong place.
I wouldn't have insisted on getting an extra magazine free because of the mistake. It's no different than when a store has a typo in their sales flyer. They are not required to sell something for 10% of its value just because they put a decimal in the wrong place.
exavid
Member
The salesman's error doesn't create a contract. It's an error. If a car salesman told you a new car you were buying came with a spare engine do you think that would stand? Personally I think it a poor thing to try to make hay out of someone's innocent mistake.
Sport45
Member
Gun shops are in the business to make money. Customer satisfaction is one thing, but they have to make money or they go out of business.
The OP didn't say he was a member of their "gun a week" club or anything like that. For all we know he may have never set foot in the shop before or planned to again anyway.
If a store owner says, "good day to you" and it's raining when you go outside do you expect restitution?
The salesman had no control over how many magazines Ruger packages with the pistol and made a bad assumption. Next time he'll know.
[Sarcasm]Or maybe the magazine should have been included and the cost docked from the salesman's wages just like they dock the waitress if she forgets to put something on the ticket.[/Sarcasm] I wouldn't do that to a waitress and I won't do it to a salesman either.
But I may not be typical here. I even give back any extra change I get by mistake at the register.
The OP didn't say he was a member of their "gun a week" club or anything like that. For all we know he may have never set foot in the shop before or planned to again anyway.
If a store owner says, "good day to you" and it's raining when you go outside do you expect restitution?
The salesman had no control over how many magazines Ruger packages with the pistol and made a bad assumption. Next time he'll know.
[Sarcasm]Or maybe the magazine should have been included and the cost docked from the salesman's wages just like they dock the waitress if she forgets to put something on the ticket.[/Sarcasm] I wouldn't do that to a waitress and I won't do it to a salesman either.
But I may not be typical here. I even give back any extra change I get by mistake at the register.
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exavid
Member
In gun shops around here a sale wouldn't be lost for long because most of the various new Rugers are hard to come by. I really don't think many gun shop owners are getting very rich in their business so I'm surprised you think they should give away magazines.
Question to the OP. What do you honestly think you would have said or done, if when you asked him how many mags came with the gun and he said 1?
Do you think you would have declined getting the gun?
Would you have tried neog. him down some on the price?
Would you have bought the gun regardless?
No right or wrong answer, I am just curious
Do you think you would have declined getting the gun?
Would you have tried neog. him down some on the price?
Would you have bought the gun regardless?
No right or wrong answer, I am just curious
blarby
Member
Nope, too right school. I'm with ya.
If ya don't know, ask someone. Look it up mebbe. Letting your lips do research, your mind should be doing, to make a sale, is not uncommon.... but there is this saying about "assume" that plays true here.
Check your local laws. If the flyer matches the price on the shelf ( happens at wally world all the time) they very well could be made to eat it. And do on many occasions.
I agree that they are there to make money. Making money and customer satisfaction are not mutually exclusive. Without customer satisfaction, often enough, they will go out of business just as easily....one does follow the other.
IANAL..don't know if its a contract or not, as the OP states. I think that in actuality may have been just a poor word choice, mebbe not. Mebbe he will chime back in.
If a car salesman told me a car came with a spare engine while we were negotiating price and features, it better be there on a pallet when they pull it up from detail. Not kidding. Failure to deliver as promised at delivery can very easily cause a customer to NOT take delivery.... try explaining that to a finance manager. If you are lucky enough to have him there while it happens, you can expect your deal to be whittled away to nothing to get that customer to take delivery.
Ok. Maybe he's not a member of the 'gun of the week' club. That gun shop just guaranteed that he never will be either. Your right. Gun shops are in business to make money. You do that by creating a repeat customer base, not by dickering over a pistol magazine.
I don't know of any successful business owner willing to risk losing a customer over an item that has 20 dollars cost in it, no matter what business they are in.
And customer problem resolution is a part of doing business. You don't take it out of an employees paycheck. You would also be willing to make an employee, your front line in customer service, disgruntled over a 20 dollar mistake.
A good business owner would allow that employee to make that decision on the spot and congratulate the employee for making a smart customer decision while learning a lesson at the same time.
Just my take, but I don't have it in me to hold some poor schmucks feet to the fire for an honest mistake, nor do I have the time to waste looking for and purchasing the gun elsewhere.
If that's a deal breaker for you, so be it, but to expect another mag to be thrown in for free is a bit absurd.
If your attempt was to prove some sort of point by voiding the sale, I'm guessing you probably fell a bit shorter than you intended.
If that's a deal breaker for you, so be it, but to expect another mag to be thrown in for free is a bit absurd.
If your attempt was to prove some sort of point by voiding the sale, I'm guessing you probably fell a bit shorter than you intended.
WTBguns10kOK
member
Telekenesis.........I have no idea what you tried to write. But once somebody tells him he had no contract, the question is answered. You just spent a ton of wasted words doing exactly what I said people doing...
I guess I'm going to leave it at this. I would be perfectly comfortable saying that there is not a CEO, managing consultant, sales consultant, business professor, business school, strategy book, sales class, or sales seminar that would tell you that it was a good idea to lose a customer over a $20 part. Not one. Nor would they tell you to make the decision based on what you would do if you were the customer. It doesn't matter what business you are in. Guns are not different.
The gun industry is loaded with problems and customer service is near the top of the list. If you don't believe that go see the thread about what you want to see in a gun shop. I can only hope that one or two gun shop folks read this thread, see the fundamental flaw in the decision made by the business, and try to apply a higher standard in their stores.
The gun industry is loaded with problems and customer service is near the top of the list. If you don't believe that go see the thread about what you want to see in a gun shop. I can only hope that one or two gun shop folks read this thread, see the fundamental flaw in the decision made by the business, and try to apply a higher standard in their stores.
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One of my jobs (the other one is milking cows which isn't as different as you'd think) is warranty fulfillment for aftermarket Harley Davidson parts. This is my area: satisfying present customers who have a complaint so that they remain customers and continue to refer their friends. I'm not going to address the matter of the OP's actions or attitude because that's not my area professionally. But as customer service provider I can tell you that the smart and profitable thing would have been to throw in the second mag.
In dealing with customers we don't cave to blackmail; if someone threatens to trash us on the HD forums we say go ahead, because we know that most people realize that there is that 1% of people who hate everything and are never satisfied. We know that we have done everything possible to please them, and that they won't be happy no matter WHAT because some people are haters.
We can do this because we have an excellent reputation with the other 99% who will immediately speak up and shut down the complainers, because we have taken excellent care of them. So we have referrals and repeat customers and are thriving when many small businesses are failing; especially in the luxury goods market.
Did the store have the right to do what they did? Sure. But it would have been smarter to keep this customer who has friends and apparently has money to spend in what is essentially a luxury goods market.
In dealing with customers we don't cave to blackmail; if someone threatens to trash us on the HD forums we say go ahead, because we know that most people realize that there is that 1% of people who hate everything and are never satisfied. We know that we have done everything possible to please them, and that they won't be happy no matter WHAT because some people are haters.
We can do this because we have an excellent reputation with the other 99% who will immediately speak up and shut down the complainers, because we have taken excellent care of them. So we have referrals and repeat customers and are thriving when many small businesses are failing; especially in the luxury goods market.
Did the store have the right to do what they did? Sure. But it would have been smarter to keep this customer who has friends and apparently has money to spend in what is essentially a luxury goods market.
It's been an interesting thread, and an interesting look into the human thought process.
Like many topics here it seems to take on a warped Darwin effect and grows branches to places where reason and logic are still in it primortial stages.
A simple small issue with a lot of fertilizer grows quickly into a SCOTUS scale debate.
I think the OP expected to receive what he bought from the salesman. That hardly makes it a free magazine. I understand if that makes it a deal breaker for either the customer or the store - as you say " so be it" . In that sense I do not blame the store as all it realy owed the customer (IMO) is an explaination of the error and a full refund if he wanted to cancel the transaction.
For me, its about the $5 fee . As I stated in an earlier post, if it was I the customer would have gotten the two magazines. I can understand a reasonable course of action for the store to include the option of cancelling the transaction. I can not see the $5 fee as being anything but the stores obligation.
Like many topics here it seems to take on a warped Darwin effect and grows branches to places where reason and logic are still in it primortial stages.
A simple small issue with a lot of fertilizer grows quickly into a SCOTUS scale debate.
I think the OP expected to receive what he bought from the salesman. That hardly makes it a free magazine. I understand if that makes it a deal breaker for either the customer or the store - as you say " so be it" . In that sense I do not blame the store as all it realy owed the customer (IMO) is an explaination of the error and a full refund if he wanted to cancel the transaction.
For me, its about the $5 fee . As I stated in an earlier post, if it was I the customer would have gotten the two magazines. I can understand a reasonable course of action for the store to include the option of cancelling the transaction. I can not see the $5 fee as being anything but the stores obligation.
To me it is simple! If I am buying anything and the sales person tells me it comes with a certain number of parts/accessories, whatever I was told I would get had better dang well be there at delivery. It is not about a mistake, or any legal mumbo jumbo, it is about the store's reputation for keeping it's word. In this case I would have had my money back and I would have told the store manager in no uncertain terms why I would never shop in his store again. Further, before I left the store he would have clearly understood that I would be telling all my friends about my problem. If that store was part of a chain the head office would get a letter politely telling them how I felt.
I'd like to answer this thread seeing as I'm a gun store employee.
OP I understand where you're coming from, but I can tell you that most gun shop employees are part time workers. Imagine having to know every aspect of every gun, magazine size, weight, caliber, take down procedure, warranty etc. and on top of that everything that comes with every gun.
This is the same as going to a restaurant and ordering a meal with mashed potatoes and then afterwords the waitress comes back and says we're all out of potatoes so you decide to cancel the rest of your meal and leave. Or demand a discount.
The mags cost 25 bucks you're the kind of customer that just makes my day tougher honestly. If 25 bucks matters that much to you ya should find another hobby.
OP I understand where you're coming from, but I can tell you that most gun shop employees are part time workers. Imagine having to know every aspect of every gun, magazine size, weight, caliber, take down procedure, warranty etc. and on top of that everything that comes with every gun.
This is the same as going to a restaurant and ordering a meal with mashed potatoes and then afterwords the waitress comes back and says we're all out of potatoes so you decide to cancel the rest of your meal and leave. Or demand a discount.
The mags cost 25 bucks you're the kind of customer that just makes my day tougher honestly. If 25 bucks matters that much to you ya should find another hobby.
Certaindeaf
member
If I had an employee say that elephants flew, it wouldn't change the fact that it was untrue/an error.
Ruger ships and sells that package with one magazine.
Oh, edit. I think I tapped on the wrong thread.. forgive me.
Ruger ships and sells that package with one magazine.
Oh, edit. I think I tapped on the wrong thread.. forgive me.
Are you serious? First of all, thank you for putting on display the problem with gun shops. That kind of arrogance and attitude towards customers and their value is exactly why people like me buy online.
As for your comparison, that is not even close to the same. In your example the restaurant was out of potatoes. But the gun shop had a magazine. Right there your analogy falls apart. What would have made more sense is an analogy like-'It is just like a restaurant that tells you a steak comes with two sides when it only comes with one after you have ordered two. Smart successful restaurants bring you what you ordered, dont charge you for the extra side, and may or may not even inform you of the mistake. You will hopefulyl have a nice meal and come back, with friends, over and over. Or they only bring you one of the sides you ordered because they have to make money too and its really hard to remember all the different sides with all the different meals, especially as a part timer. Now, you tell me, which one makes more sense in the long run.
I apologize for such a brash tone.:banghead: I know this is the high road. But that kind of arrogance towards customers is, in my opinion, just as dangerous and a threat to our rights as any gun hating liberal. It confirms a lot of what they believe. This industry HAS to learn how to treat people.
Lex Luthier
Member
Howdy.
I acquired an LC9 when they were a hot ticket item last year. I knew they came with one magazine. It did, in fact, come with one magazine. No tears were shed.
A few weeks before that purchase, I bought a consigned Kimber Dessert Warrior that supposedly had one mag. Okay. Really liked the weapon and took it home. The guy who sold it to me approached me on another subsequent visit with a nice blue hardcase that had two more mags, the manual and cable lock, and a nice Safariland style holster in it and said he found it, knew what gun it belonged to and saved it for me.
I guess the moral of the story is suit up and show up. Get to know folks and they will treat you right. Good luck expecting miracles when people are involved.
I acquired an LC9 when they were a hot ticket item last year. I knew they came with one magazine. It did, in fact, come with one magazine. No tears were shed.
A few weeks before that purchase, I bought a consigned Kimber Dessert Warrior that supposedly had one mag. Okay. Really liked the weapon and took it home. The guy who sold it to me approached me on another subsequent visit with a nice blue hardcase that had two more mags, the manual and cable lock, and a nice Safariland style holster in it and said he found it, knew what gun it belonged to and saved it for me.
I guess the moral of the story is suit up and show up. Get to know folks and they will treat you right. Good luck expecting miracles when people are involved.
I bought a cz and the box was short a mag. The shop owner was not too helpful either. He said they normaly come with more then one but this pistol only came with the one in the pistol. He through in a fobus holster to keep me in the deal. The best part is a called cz customer service the next day verified the serial number and they sent another mag by mail. Dont know if ruger will do the same but cz is nop notch customer service wise.
Gato Montés
Member
LOL! Someone has an axe to grind, God Damn!!!
Let's see; contract law, Christian beliefs, riots Fever FAMINE MY GOD! All over a simple error. I wish getting one mag instead of two was the worst way I was burned at a gun shop.
If the case were;
"The price was higher than normal, but the sale included an extra mag which made it worth it." I can understand that. But this doesn't seem to be the case here.
Every time I buy something at that price level I research before hand to the contents of that package. It took me under two minutes from first stumbling upon this thread to confirm yes, the LC9 comes standard with one magazine.
If anything, let this be a lesson to DO YOUR RESEARCH. The internet has made this task incredibly easy; someone with over 2,500 posts should have no problem with this.
Redlg155
Member
As a point to satisfy curiosity, I would call Ruger and see how many are supplied with the weapon. Some dealers are nasty about keeping the extra mag for a profit. I was licky when I bought my Glock 34 Gen 4. I actually recieved 3 17rd mags that are supplied with the weapon from the factory.
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